Reviews (56)

Overall rating
4.5
Counts per rating level
  • 66% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 14% of ratings are 1 stars
March 20, 2024

Daniel was super helpful during my initial plan / install and set up! Very prompt, great customer service and follow up! Tech happens...but the people make all the difference!! Looking forward to using this app! Fantastic option for small businesses like mine to help answer questions and make sales!

Made in the Shady
United States
16 days using the app
January 30, 2024

LiveChat has been great for JetSkiCovers on Shopify. The support is excellent, and features like sending Product Cards and sharing order details during chats enhance customer interactions. Highly recommend for a straightforward and effective customer support experience!

JetSkiCovers
United States
About 1 month using the app
August 2, 2018

Installed this app with apprehension as there are lots similar. BUT WOW its so much better than expected. I couldn't recommend this app enough! If you want to get more sales and improve your customer service then install this today...

Terraintechparts
United Kingdom
Over 5 years using the app
January 16, 2020

We have been using Live Chat for many years now. Very easy to install and use. If ever tech assistance has been needed they have always been fast to reply and assist. The recent update and addition of Product Cards has made live chats with customers much better. I look forward to seeing more updates from Live Chat.
Yes, I would recommend Live Chat Inc.

CustomIcing.com.au
Australia
Almost 4 years using the app
July 6, 2020

I searched and searched for the best chat app. Not sure why I didn't start with the Gold Standard of chat apps! I have been using a competing chat app for years before coming over to Shopify. It was good, but nothing like this. LiveChat is so intuitive and user friendly. Plus, the support for this is unparalleled! Thank you!

Avtec Dental
United States
Over 3 years using the app
January 17, 2020

I have been using Live Chat for 7 years now between different websites. Great stable platform, lots of customization options and great customer support. Highly recommended.

PATH projects
United States
Almost 3 years using the app
September 8, 2018

Easy to use, great way to connect with our customers and provide instant help for their queries. Highly recommend

loishazel
Australia
Almost 2 years using the app
May 2, 2022

We've been up & running on livechat for a week now and are very happy! This is a powerful app and underlying platform.

The Feed
United States
About 1 year using the app
December 17, 2018

I've only been using this app for about a week but already it is miles better than others i've tried. It is simple to use, and I love the fact that there is also a mobile app too, which definitely helps with customer support and therefore conversions

White Rabbit Skin Care
United Kingdom
About 1 year using the app
Edited March 23, 2021

This is the best live chat app I've come across. It integrates extremely easily and has some really nice features like being able to send customers "Product Cards" (instead of the URLs) and a timer which shows how long customers have to wait to be connected. Very happy.

LOBOCKI
Australia
About 1 year using the app
TEXT replied October 16, 2020

Thanks for the review! If you have any feedback or suggestions as to how we could make Product Cards even better do let us know and drop us an email at apps[at]livechat.com.