Send proactive chat greetings
Engage customers browsing your store with coupons, deals, and announcements. Invite them to checkout to prevent shopping cart abandonment.
Find all you need in one place
With just one click you can access detailed customer information, transaction history, and real-time cart preview.
Improve your bottom line
Grow your sales by assisting your customers with tailored product recommendations sent to them via live chat.
About Live Chat with Help Desk
Support
- FAQ
- Developer website
- Privacy policy
- 1 (617) 275-2400
- apps@livechatinc.com
Pricing 14-day free trial
See all pricing optionsStarter
$19/month
60-day chat history
Basic chat customization
Ticketing system
Data security
Team
$39/month
Everything from Starter
Unlimited chat history
Full chat customization
Ticketing system
Basic reporting
Multiple brandings
Business
$59/month
Everything from Team
Advanced reporting
Key account manager
Legal assistance
Staffing prediction
Work scheduler
* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Most recent reviews
Mastic Origins
VERY BAD SERVICE... I TRIED TO LOGIN IN FOR MANY DAYS AND THE SUPPORT TEAM DOESNT WANT TO HELP, SO I DOWNLOADED TIDIO! SORRY BUT YOU NEED TO HELP YOUR CUSTOMERS...
Developer reply
Sorry for the bad experience. A few things might have been better explained.
First up, we couldn’t agree more that the process of resting your lost account login can be a little bit daunting. We’ve all been there! To add to that, we treat security issues very seriously and since mishandling of your sensitive data could potentially lead to compromising of your account. We'd be happy to explain this in more detail — you can expect an email from us.
MONTBLANC LMDM
Absolutely recommend for the level of reporting and customer service provided when I had some troubles re-installing the app again.
Skin Care By Suzie
Review Update: Customer support reached out to me to clarify some issues I was having, Although this issues I had are still the same they were happy to issue me my refund. So that being said 4 stars because I appreciate excellent customer support because as we all know many companies suck at it , Their chat app is an excellent app I did really like the Product cards. Did not work as expected, SMS did not work support was no help, Although they have Shopify customer insights in the live chat it is not available in the ticket section making tickets useless it customers email you. Their website show pictures that customers can by products from the chat with products cards from Shopify, When tested cards only showed "View Product" When I ask support that said that wasn't real. I cancel service 30 min after installing, they would not refund me my $50.