LiveChat: Live Chat App
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LiveChat helps you grow sales, give shopping advice, and answer customer questions in real-time
With LiveChat for Shopify, you start selling from day one. Engage shoppers with pre-set messages based on predefined criteria while they browse your store. Send discount codes depending on the visitor's behavior on a specific page. Access customer details that show the customer's cart right in the LiveChat app and view their order history to improve the shopping experience. Send product recommendations that guide customers straight to the product pages in your store.
- See what's in a customer's cart with a real-time cart preview.
- Engage shoppers with coupons, deals, and announcements.
- Send product recommendations linking to the product pages in your store.
- Check past order history and review order notes from customers.
- Integrate with the most popular messaging apps like Messenger and WhatsApp.
- Highlights
- Popular with businesses in United States
Languages
English
Works with
Checkout, Mailchimp, Facebook, Messenger, Zapier, WhatsApp, InstagramCategories
All features
Real-time messaging
- AI chatbots
- Live chat
- SMS
- Email chat
- Voice support
- Video calls
- Social media
- File uploads
- Multi-language
- Real-time translation
- Push notifications
- Callback
- Behavior tracking
- Agent analytics
- Encryption
- Customer insights
Automated responses
- Cart recovery
- Discounts
- FAQs
- Greetings
- Product recommendations
- Quick replies
- Review requests
- Shipping alerts
- Order updates
- Cross-sell
- Upsell
- Surveys
- Send transcript
Customization
- Color and font
- Emojis and stickers
- Chat window
- Business hours
- Welcome messages
- Chat buttons
- Tagging
- Chat assignment
- Chat flows
- Agent avatar
Tracking
- Order lookup page
- Custom tracking link
Notifications
- Real-time notifications
- Custom notifications
Real-time messaging
Automated responses
Customization
Tracking
Notifications
Pricing
Starter
$24 / month
or $240/year and save 17%
- 60-day chat history
- Basic chat customization
- Asynchronous communication
- AI features
14-day free trial
Team
$49 / month
or $492/year and save 16%
- Everything from Starter
- Unlimited chat history
- Full chat customization
- Chat reporting
- Chat tagging
- Canned responses
- Multiple chat campaigns
14-day free trial
Business
$69 / month
or $708/year and save 14%
- Everything from Team
- Advanced AI features
- Advanced reporting
- Geolocation chats routing
- Work scheduler
- Apple Messages for Business
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (54)
As the director and founder of X NIHILO, I've experienced firsthand the transformative power of LiveChat for our customer service operations. Integrating LiveChat into our e-commerce website has been one of the best decisions we’ve made, and I want to share the key benefits that can encourage other businesses to adopt this tool.
1. Enhanced Customer Engagement: LiveChat has allowed us to engage with our customers in real-time. The instant communication has made it easy for us to address inquiries, provide support, and guide users through their shopping journey. This immediacy fosters trust and enhances customer satisfaction.
2. Improved Conversion Rates: With LiveChat, we’ve seen a noticeable increase in our conversion rates. By answering questions on the spot and assisting customers who may be hesitating, we’ve effectively turned potential drop-offs into successful sales.
3. Valuable Insights: The analytics provided by LiveChat have been invaluable. We can track customer interactions, identify common queries, and understand user behavior on our site. This data helps us refine our offerings and improve the overall shopping experience.
4. User-Friendly Interface: Setting up LiveChat was a breeze! The intuitive interface makes it easy for our team to navigate and manage conversations, ensuring that we can focus on providing excellent service without getting bogged down by complicated software.
5. Flexible and Customizable: LiveChat allows for a high level of customization. We’ve tailored the chat experience to match our brand, and the ability to set automated greetings and responses has streamlined our service, allowing us to be available even outside of business hours.
6. Exceptional Customer Support: The support team behind LiveChat has been incredibly responsive and helpful. Whenever we’ve had questions or needed assistance, they’ve been there to guide us, making us feel valued as a customer.
In conclusion, I wholeheartedly recommend LiveChat to any e-commerce business looking to elevate their customer service experience. The benefits we've gained have been substantial, and I believe other businesses will find the same value. Don’t hesitate—give LiveChat a try and watch your customer interactions transform!
Great app that just works.
We were mainly looking for a chat application that didn’t require a customer to give us their contact information before starting a conversation. (We felt this limited interactions)
We saw a 25% increase in our sales with the automations/campaigns within live chat.
We have been using LiveChat for about a year now. It has greatly enhanced our ability to assist our customers.
Great app that works out of the box, but can also be customized to match our site's look + feel. Allows our CX team to handle multiple chats at once, tag for solid reporting, and then track sales for customers that interact with chat.
Our 'go-to' chat app since 2017. LiveChat does everything we need it to do (and them some) Sleek, easy to use interface with lots of features. A bit pricey (especially for some of the AI add-ons), but you get what you pay for. And when needed, the support is instant and super efficient.
Support
TEXT can answer any questions you have about LiveChat: Live Chat App.
Resources
Launched
November 30, 2017 · Changelog
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy.
View personal data:
Customers, store owner
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Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system, browsing behavior, client ID cookie
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, store analytics, Online Store
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Edit customers
Browsing behavior or customer data
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View products
Products or collections
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Edit orders
All order details
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Edit store analytics
Pixels
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Edit your Online Store
Script tags in your Online Store or theme