Loadify: Preloader & Speed Ups

The app is pretty cool but fails in a lot of places to not be worth it.
First off, I got this app to help customers have a better transition to the checkout screen which has been slow on my site. Hope this will help, it, unfortunately, did not, and looks like it's an issue with Shopify and nothing Ninety9 can do. However, I found that the functions were cool and started playing around with them, I am getting a trial so why not explore As I was exploring and changing the settings and functions to how I liked them, I found there annoying glitch or issue, if you have set your setting the way you'd like it, but wanted to add some "add-ons" you unfortunately will have to redo all what you have set, because the app would go to "default" everytime you add on.
I am a person of feedback, you can take it as it is, or you can try to improve your site with customer feedback. So I replied to the chat I had, explaining how the reset to default every time I upgraded the app pissed me off, the rep N. Nikolov, was nice enough to not listen to the concern nor pay attention to what I was trying to say, telling me "You need to set up your settings only once after your upgrade", "It's just a few click"... I am sorry Nikolov, but a few clicks don't help the fact that I was unaware that the settings went back to default, so the featured I added to my site were not taken advantage of. This is a major issue if someone has a site that they "set it and leave it". What if I didn't know that the setting was put back to default for weeks or even months? I would be extremely pissed up.
So here's what you can do, listen to a customer if they are upset, stop dodging it, express your concerns, and try to figure out how to make it better. Update: One of the co-founders were nice enough to reach out to me and make things right, he was able to explain what happened and how they were going to fix the issue.
Since installing this app, I have received better customer interactions on the site.

The app is amazing! I wanted something like this because I saw it on other websites but didn't know how to do it. They have made it so simple. When I needed help I sent a chat and they responded right away. They even told me some other things I needed to do to make it look perfect.

Well, I had an important issue with loadify and its preloader. We thought, the preloader has slowing down our website and also randomly making trouble opening the website, but it was something else, which occured the problem. Loadify support reached out and helped to solve the issue within minutes!

I haven't expected such a great support, but we were wrong with our assuming.
Loadify support went into our code and solved the issue immediately.

We were close to uninstall loadify, but now, after the help of the support, we are definitely not uninstall it and we are very happy, that we still use the prelaoder from loadify!
Thanks for the great support and quick solving of our issue!
Regards