B: B2B Lock, Login & Password
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (512)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing B2B and wholesale operations by hiding prices and restricting content until login, improving site functionality and user experience. It features a user-friendly interface for easy setup and management, robust customization options for controlling product visibility, and smooth integration with Shopify. The responsive customer service team is also praised for their prompt assistance with issues and customizations.
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Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.
Wish your business all good!
Thank you so much for such a valuable review.
However, since you left a 4-star review, it seems like you haven't been 100% satisfied with our app. Hope that you can provide us some more feedback so that we can assist much further and revise your experience.
Looking forward to hearing from you again at "support-sbc@bsscommerce.com".
Super app, hele fijne helpdesk. Zo snel een antwoord via de chat en erg behulpzaam.
I just wanted an app to give me log on security to only registered customers. This seems to do the job
Thank you so much for the 5-star rating! We're glad you're enjoying the app, and we're always here if you need any assistance. 🙌
This app enables our store with those capabilities we were looking to meet our specific business model.
Thank you for the great feedback! We're glad the app supports your business model and delivers the capabilities you need.
We're here anytime you need a hand – thanks for choosing us!
The interface of the application is really simple, at a level that every user can use. It is really easy to use and works stably.
Thank you so much for your feedback! We're glad to hear the app is easy to use and running smoothly for you.
Making things simple and reliable is exactly what we aim for – and we're here anytime you need support!
Perfect solution, Jonas helped me for the installation AND the custom time !
Fantastic customer service. Always extremely responsive and even did custom changes for me. Can't rate highly enough.
Mida was a great help for me, setting up the wholesale page on my site. Everything was very smooth, and works perfectly.
Very good helpful app. Even better support!
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.
Wish your business all good!
I had some issues with setting the app and the support was quick fixing it. 10 stars
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.
Wish your business all good!
The app works well, and the support team are amazing. Jolie was very prompt and got all the issues I highlighted resolved as soon as possible. I highly recommend this app as it is user friendly and works as intended.
This feature has what we needed for our website and functions are super easy to use. Moreover, the customer support is AMAZING. The team is genuine and always willing to help out with any questions. I would highly recommend this app to small business because BSS's customer service almost feels like they are part of your team - they address your questions asap, find solutions, and follow up with you after. 10/10.
Thank you so much for the wonderful 5-star rating and your kind words about our app!
We're thrilled to hear that our features were just what you needed and that you found our customer support to be amazing. It's our pleasure to assist you and we appreciate your recommendation to other small businesses. We're always here to help and support you - just like part of your team.
Thank you for choosing us!
Parfait
I would REALLY like to use the app, as it seems to meet my needs. However, when you try to click on "Subscribe", nothing happens. They just lost a customer with 10+ stores, Platinum plan. It is unacceptable that there is no live chat or minimally functional support.
Contact me ASAP so we can solve this.
Great app and even better customer service!
Good feature that permit us to have a better management of our customers !
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.
Wish your business all good!
The team behind B2B login is AMAZING! If you have any issues during set up or ongoing, you can be confident they'll do everything they can to fix it asap.
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.
Wish your business all good!
Buyer beware. If you use this - any type of "View All" will display your "hidden content". i.e. "View all collections" or "View all products". In the event that you attempt to get them to assist you, they will, slowly, but god forbid you remove their app. Once you do you, you are hostage to installing and paying $50 per month for your store to function properly. Like I said. Beware.
Hi there,
This is Jonas from BSS Commerce. We are so sorry for any inconvenience you may have experienced with our app. We appreciate the opportunity to address the issues you've raised. I hope you can give us a chance to make everything clear.
Regarding the concern: ''If you use this - any type of "View All" will display your "hidden content". i.e. "View all collections" or "View all products". In the event that you attempt to get them to assist you, they will, slowly, but god forbid you remove their app""
-> Initially, the Hide Product feature was not automatically functioning due to compatibility issues with your theme. As a result, your products were not hidden as intended. Thus, we promptly worked to rectify the situation to make sure the app functioned well on your site (the process was approximately 1 hour).
On the same day, there was an unfortunate downtime on Shopify, lasting a few hours, which impacted the backend of stores, including yours - Stores aren't listed issues. We received notifications from other customers regarding this matter, and I want to assure you that the confusion stemmed from a Shopify-related problem rather than our app. Should you need further information, you can contact Shopify for more details to ensure about everything.
2. In reference to the concerns about plans:
-> We want to assure you that you have the flexibility to remove our app at any time you want and the app will not affect anything on your site. We are more than willing to assist you in reviewing and removing any extraneous code associated with our app if needed.
Additionally, we observed that you are still within the free trial period until November 18. If you choose to unsubscribe before this date, you will not incur any charges, I definitely commit to that.
Once again, we are so sorry for any inconvenience that may cause to you. I hope this clarifies the situation, and I genuinely appreciate your understanding. If there's anything you're still unsure about, feel free to ask; I'm here to clear everything up again.
If you need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.
Great support, the plan is for free, yet the response and fix for an issue was almost instant. It can be an example on how a support should work.
Emma C was very helpful to me. She resolved my issue in a very short time. She was very helpful and professional. I appreciate all the help herself and the team gave me. Thx again!
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at support-sbc@bsscommerce.com and our agents will be right there.
Wish your business all good!
Great customer service, Jolie from helpdesk was absolutely wonderful and blazing fast to rectify few problems I was facing with the implementation. Would highly recommend this app for anyone who is building a wholesale store. Looking forward to installing there full suite of apps to build our wholesale store. Keep up the good work.
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at support-sbc@bsscommerce.com and our agents will be right there.
Wish your business all good!
Great app, works really well. Their support is top notch, I had my problem (app compatibility) resolved within 36 hours.
(thanks Jena and team!)
We only use the price lock feature so I can't speak to the rest, but it works well with a simple and effective interface.
Highly recommend.
Thank you so much for your 5-star rating and your kind words about our app!
We are so pleased to hear that our app works really well, and we are especially thankful for your words about our customer support – we try our very best to provide the best service to each and every one of our customers. We are delighted that you are happy with the Price Lock feature, and we are glad you find our interface simple and effective.
Thank you again!
Great app. Works well with B2B stores. Haven't officially used it yet. But I tested it and I look forward to start using it in the future. :-)
Thank you so much for your 5 star rating!
We are so glad that you tested our app and found it to be a great fit with B2B stores. We look forward to you utilizing it much more in the future!
What a customer support and experience
replied in less than one minute and did not leave the chat till solving the issue
with such high level of dedication and support , definitely I will recommend them
Thank you so much for your kind words and 5 star rating!
We truly appreciate your appreciation of our customer service and dedication to providing a positive experience.
Thank you for recommending us, it is very encouraging!
The application is intuitive and user-friendly, offering a seamless experience. Its features are comprehensive and fulfill my needs efficiently. Jolie was extremely helpful, providing excellent support and guidance throughout. She demonstrated exceptional knowledge and professionalism. Her friendly demeanor and prompt assistance made my experience delightful. I am grateful for her outstanding service.
Thank you so much for your wonderful review and five star rating!
We are very happy to hear that the application is intuitive and user-friendly and offers a seamless experience. We are especially pleased to hear that our agent was so helpful and knowledgeable in providing you with excellent support. We are grateful for your kind words and are glad that your experience was delightful.
Thank you!
Let me commend Emma for her remarkable professionalism and expertise. From the moment I reached out for help, she displayed genuine care and made me feel heard. Her attentiveness to my concerns and willingness to go above and beyond truly made a difference. I was met with a level of support that exceeded my expectations and solve my problem perfectly.
Thank you for taking the time to share your positive experience with us.
We sincerely appreciate your 5-star rating and kind words about our agent's professionalism and expertise! We are glad to know that she was attentive to your concerns and provided excellent customer service. It is truly humbling to receive such a compliment and we thank you for it.
Excellent app to protect prices/products/collections/pages from the eyes of B2C clientel. Very easy to use, compelling features and reasonably priced.
Also, Emma from customer service was very helpful with a little difficulty I had - fast, super efficient and super friendly help. Thank you!
Thank you so much for your 5 star rating!
We're so glad you found the app easy to use and compelling to use, and that you found the price reasonable. We're equally glad that our agent from customer service was able to help you quickly and efficiently.
We thank you for your kind words and are so happy you had a positive experience.
The app works great and does what I needed it to do. Chose it over other app because it loads quickly without any flickering or delays. My problem with not hiding the prices on collections (I am using a 3rd party theme) was resolved very quickly.
Emma and the team worked on it right away and fixed the problem in no time
Thank you so much for your 5 star rating!
We are thrilled to hear that the app works great and does what you need it to do. We are proud that it loads quickly without any flickering or delays. We are glad that the problem with not hiding the prices was resolved quickly, and glad that our agent and the team worked on it right away and fixed it in no time.
Thank you for your review!
Super professional supporters and help us address all the issue, I will recommend it to our friends.
Thank you so much for the 5 star rating!
We are thrilled you had such a positive experience with our super professional supporters and that they were able to help you address all the issues. We greatly appreciate your recommendation and are glad you had such great experience with us.
This app is really helpful and resourceful. The page restriction feature is just what I need for my website.
Thank you so much for your 5 star rating!
We are so glad that you find our app resourceful and that the page restriction feature is perfect for your website. We appreciate your positive review!
Excelent job, support and speed from the entire support team! Very efficient 10/10
Tomas from Argentina
Thank you so much for your 5-star rating!
We highly value your positive feedback about our excellent job, support and speedy response from the entire support team! We are thrilled that you found our services to be very efficient and we appreciate your kind words.
We have just started using it and our first impression is a very comfortable and easy interface. The support team solved our problems quickly and smoothly.
Thank you so much for taking the time to write such a glowing review!
We really appreciate your 5-star rating and your kind words about our easy-to-use interface and helpful support team. We're so glad you chose us and look forward to continuing to provide a great service on your journey.
Super, Super Fast Customer Support，I'm glad I chose them，I am very satisfied，Provided me with very professional help
Thank you for your kind words and your five-star rating!
We are thrilled that you were pleased with our super, super fast customer support and that you chose us. We strive hard to provide our customers with the very best service and are delighted that you were satisfied with your experience.
This app has allowed us to hide the trade prices and gives us complete control and flexibility. The BSS team are always there to support us when we need some help. 10/10 team and a pleasure to work with. Thanks, Ben
Thank you for your kind 5-star rating! We are thrilled to hear how our app has provided you with the features that you need. We appreciate hearing that our team is always there to support you, and we are glad you enjoy working with us. Thank you again!
Early in the process but the team has been very helpful answering my questions and walking me through the process. Very satisfied so far!
Thank you so much for your wonderful 5-star rating and kind words. We are so pleased to hear that you were well-supported early in the process. It's also great that you are very satisfied with your experience so far. Thank you for choosing our app!
Great app that is easy to use & understand. The customer service of this company is top-notch and issues that may arise are quickly resolved.
Thank you for your 5 star rating! We are very pleased that you found our app to be easy to use and understand, as well as that you experienced top-notch customer service which resolved any issues. We truly appreciate your kind feedback.
Terrible customer support. I uninstalled the app 7 hours ago and the apps is still functioning on my site (even though I uninstalled it). As a results users are unable to access my site. 7 hours after I contacted the app support nobody came back to me, so basically I wasted the whole working day with users not being able to access my site just because the app can´t be uninstalled and the support team is not coming back to me whatsoever regarding this issue. Even Shopify support was not able to help on this one and told me that basically, I depend on the B2B Login/Lock & Hide Price dev team to solve this issue, which seems to be a ghost team.
We are so sorry for the delay as we are in a different time zone (GMT+7) and you contacted us in the evening of ours. On behalf of the team, we are so sorry for your experience.
We sincerely appreciate you letting us know about the problem you encountered. We guessed that you removed the app from your app list without disabling the app code on your theme (We attached the document in the app already: https://wiki.bsscommerce.com/docs/spf-b2b-login-access-management-app/general/uninstall-the-app-properly-without-leftover-code/). This experience is in no way what we've intended. Again, we're really sorry.
To make this up to you, we'll access your theme and remove all the leftover code. Also, our agents will keep you updated shortly.
Should anything else arise, please reach out to us at sales@bsscommerce.com and our agents will be right there.
Many thanks for your patience.
The app works flawlessly. We were looking for an app that hides our prices as long as the customer was not logged in. With this app we finally found a solution.
The installation was very easy. Thanks to the help of Nguyen Tien Hau and Cao Xuan Cuong, we were able to resolve the last technical issues. Thank you very much!
Thank you for the 5 star rating! We are very pleased that the app works flawlessly for you and that you were able to find a solution to hide your prices. We are also grateful for our agents' help in resolving technical issues and ensuring easy installation. Your feedback is invaluable and we appreciate your support!
Emma and the team did a fantastic job of assisting me in setting up the three apps that collaborated to bring the settings I required to the homepage. Emma provided assistance not only with the app settings but also with Shopify settings that affected how the app interacted with them. I advise everyone who needs specialized B2B solutions so that their customer interactions can function in a particular way to use these apps. The customer service is so exceptional that they spend numerous hours and exchange several emails to ensure everything is perfect. I heartily endorse these apps.
I needed custom features for my new website, and the team really worked hard to make the apps fit into my requirements, changing around Shopify presets and code for me as well, etc. The features on this app are awesome; they seem to fit in well with the features in the other apps and all work together to complete their purpose. Emma and the technicians (Nguyen Xuan Hoang and Cao Xuan Cuong) provided me with a lot of assistance. They communicated effectively, understood what I required, and resolved my problems with little explanation. I tried to download other B2B applications previous to finding these and they had worthless features that made utilizing them very hard, I highly rate these B2B apps.
Thank you so much for your 5-star rating! We are very pleased to hear that you were so impressed with the help of our team provided in setting up the three apps you needed for your homepage. We appreciate your endorsement of these applications as well as your kind words about our customer service. Thank you for your review!
OMG Emma and the team were awesome in helping me setup the 3 apps that worked together to bring the settings that i needed to the webpage. Not only did Emma help with the app settings but also helped with shopify settings in regards to how they interacted with the app. I recommend these apps to anyone who needs custom B2B solutions so that their customers interactions can work in a specific way. The customer service is so amazing they spend a lot of hours and back and forward emails in order to get everything right. I highly recommend these apps.
The features on this app are awesome, they seem to fit in well with the features in the other apps and all work together to complete their purpose, I needed custom features for my new website and the team really worked hard to make the apps fit into my requirements, changing around shopify presets and code for me as well, etc. I was greatly helped by Emma and the technician (Nguyen Tien Hau) who communicated in an excellent manner, they understood what I needed and with minimal explanantion they fixed my issues. I tried to download other B2B apps prior to finding these and they had useless features that made using them very hard, I highly rate these B2B apps.
Thank you so much for the 5-star rating! We are so happy to hear that you found our customer service that amazing, and that you're pleased with the features, flexibility, and compatibility of our B2B apps. We really appreciate your recommendation to others who may have similar needs. We'll be sure to let Emma and Nguyen Tien Hau know that their hard work was noticed!
The service i received was 10/10! Emma and Nguyen Xuan Hoang promptly resolved my issues i was having. They got the app working on my site in no time and now i have a fully functional wholesale site. My key requirements were to ensure that only registered customers would be able to see my product prices and the team got this function working in no time. Now each of my products states 'Login to view prices'. They even went as far as customising the 'login to view prices' button to fit in with my website theme. Great team, great app, easy to use, highly recommend!!!
Thank you for your 5 star rating and your kind words! We really appreciate that you had great experiences using our app and that our team was able to work with you and resolve your issues quickly. We are delighted that our app met your key requirements and we were able to even customize the 'login to view prices' button for you. It is great to hear that you are satisfied with our service and would recommend us. Thank you for your support!
I rarely write reviews, but I always support quality businesses. The team gives you more than you expect and helps you with the full set up until it works as you want. They reply quickly, and their developers work in the same fashion. Looking forward to continuing working with you guys!
Thank you so much for your 5-star review! We're glad to hear that you appreciate our quality service and that the team went above and beyond to make sure you got set up properly. We look forward to continuing our work with you as well!
Spoke with Jena from their team as we had a custom theme. Extremely helpful and made it very easy.
Would recommend this team if you're running a wholesale store.
Thank you so much for the 5-star rating! We are so glad that you had a great experience speaking with Jena and that it was easy to create a custom theme. We really appreciate your recommendation. Thank you.
Very easy to use and install. We have a new theme that just updated that needed the developer to make some adjustments to enable the hide price feature. Jena Nguyen (Customer Service) was quick to help and assign the task to Cao Xuan Cuong (Developer) who quickly resolved the issue and had us up and running within 24 hours. Highly recommend app!
Thank you for the 5-star rating! We are glad you found our product to be very easy to use and install. We truly appreciate your kind words about Jena Nguyen and Cao Xuan Cuong, for their fast response and impeccable service. Thank you for your recommendation!
This app does exactly as it promises, definitely recommend trying it. The tech support (Nguyen Quoc Cuong, Pham Dinh Hai, Hoang Van Luan, and Jonas) were responsive and able to provide a custom solution for my needs. Thank you
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.
Wish your business all good!
I had a LOT of back and forth with support and some formatting issues when installed the team were SUPER responsive and helpful thank Jennie and Joy. Definitely recommend as a partner.
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.
Wish your business all good!
The application offers many possibilities. It takes time to test them all, there is a bit of information missing in the documentation which causes difficulties. That's why i would put 4-stars rating.
Fortunately the support service is very responsive. I received excellent support from Jena Nguyen and developer Nguyen Tien Hau who quickly checked my issues and answered all my questions. Thanks ! They deserve my 5-stars rating.
By combining the B2B/Wholesale Solution + B2B login/lock & hide price applications, we were able to create a great B2B platform that we will be able to evolve as it is deployed thanks to the BSS Commerce applications.
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.
Wish your business all good!
The app was eventually working great, just as it was described. Initially it was a bit complicated with the settings, however everything worked out fine with the help of the support desk. I received great support from Jennie and developer Nguyen Van Huan who quickly checked any issues and solved all my problems. We were eventually so satisfied, that we decided to purchase a paid subscription, so we could get access to all the features (B2B/Wholesale Solution).
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.
Wish your business all good!