Reviews (32)
Refine
-
By rating
The app is very easy to use and fits for purpose! Also the customer service is very good, always replying back in a timely manner and fixing any issue that might come up.
The Support team doesn't answer. I need help to cancel my subscription. I have been charged while I have uninstalled the application ans was not using it. So I need help to cancel the subscription, send multiple messages to the support team but there is no answer.
Hi, we did receive your enquiries and did reply to them, please check your junk folders incase the response has gone in there. We definitely did replied before you left this review.
To cancel a subscription to a Shopify app simply uninstall it from your store and you will no longer be charged. You can uninstall an app by going to settings then "Apps and sales channels" and uninstalling your apps there.
If you require any further assistance please just ask. Please add our email to your contacts if our emails are going to your junk mail apps@modmedia.com.au
can't line up the images to the center of the page
Thank you for your review, the app definite does that. We have emailed you and requested collaboration access to your store, Please accept the invite so we can help you out and do it for you.
Customer Service is amazing and that's what really counts, this app is amazing can't wait to see the results in more sales. Finally a Lookbook that is more than just images.
A NOTE OF CAUTION: We've been using Lookbook since April and while it is seemingly easy to use, be wary of SERIOUS bugs and developer issues. We were hoping that by now many of these bugs would've been fixed as there aren't many options for Lookbook apps, but they are still ongoing and the support team is zero help. We have gotten multiple customer complaints about the functionality of the app, lost sales and wasted huge amounts of time trying to work with team members ****** and ****** to get these things sorted. Be aware that the team is out of Australia and they WILL NOT make an effort to work with you outside their very limited hours.
***If you are trying to use this app in the UNITED STATES: for some reason there are many more issues that their team is unable to see or fix. We had to send them videos of it happening and even still they don't know what to do. While it's a nice app in theory, it's still in the early stages of development and definitely NOT worth $29/month. Just make sure you test absolutely everything before making public to your customers (and have your own IT team available to help when things go wrong).
Mod Media's Lookbook app has provided us with the solution that we needed to really showcase our collection campaigns. The link throughs to the products page are excellent tools to support our online store and provide visitors to the website with a multi-layered experience that online shoppers look for. It is easy to use, well supported and a key part of our online strategy. Thank you to the Mod Media team for this great app! Bird and Knoll
We were looking for a good way to show off our wide range of photography and LookBook is perfect for doing just that. It couldn't be easier to use and provides a very high quality result. Good customer service too- we wanted to customise our lookbook to fit in with the rest of our website and nothing was too much trouble. 5 stars!
Great App and very helpful staff. The developers were very helpful with installing the app on my website and made numerous customisations so that it would work well with my theme.
The rollover feature is perfect and I love that there are so many options to go along with it.
Beautiful app took 5 minutes to install and get working, but where the app really stand out is the excellent customer support. Needed some assistance with custom coding they went over and above to make it even better than I thought. I would give them 6 stars if I could.
I love this app! You can create a professional catalog quickly and it is very easy to use. On top they have the best customer service. They actually contacted me within seconds and fixed a problem that wasn't even related to their app.
