Lucky Orange Heatmaps & Replay

Lucky Orange Heatmaps & Replay

Free plan available. 7-day free trial.
Rating (4.7)
Reviews

Highlights

Popular with businesses like yours
  • Based in United States

About this app

Launched

July 8, 2014

Languages

English

Works with

Checkout, HubSpot, Google Analytics, Zapier, Optimizely

Get visual analytics on what customers purchase, products they add to cart and checkout abandonment

Get more conversions and sales on your store by seeing what visitors ACTUALLY do. With the click of a button , you can view Session Recordings and live visitors on your site to uncover sources of cart abandonment and lost sales. Heatmaps show you what shoppers find most interesting on your site. Our pre-built Conversion Funnels show you where most visitors drop out of the purchase journey. Also we offer a variety of preloaded checkout events that are pivotal in understanding customer behavior.

Get more conversions and sales on your store by seeing what visitors ACTUALLY do. With the click of a button , you can view Session Recordings and live visitors on your site to uncover sources of cart abandonment and lost sales. Heatmaps show you what shoppers find most interesting on your site. Our pre-built Conversion Funnels show you where most visitors drop out of the purchase journey. Also we offer a variety of preloaded checkout events that are pivotal in understanding customer behavior. more
  • Recordings & Heatmaps - see what people find most interesting (and not)
  • Surveys - why guess what your customers want when you can ask them yourself?
  • Conversion Funnels - we pre-built them for you so you can see drop off fast
  • Discovery - helps you answer pressing questions about your website visitors
  • Checkout Analytics - View events for what people do on your checkout page

Pricing

7-day free trial

Free

Free

  • 100 sessions/month
  • 30 day data storage

Launch

$19/month

or $182.40/year and save 20%

  • 500 sessions/month
  • 30 day data storage

Build

$39/month

or $374.40/year and save 20%

  • 5,000 sessions/month
  • 60 day data storage

Grow

$79/month

or $758.40/year and save 20%

  • 15,000 sessions/month
  • 60 day data storage

Free

Free

  • 100 sessions/month
  • 30 day data storage

Launch

$19/month

or $182.40/year and save 20%

  • 500 sessions/month
  • 30 day data storage

Build

$39/month

or $374.40/year and save 20%

  • 5,000 sessions/month
  • 60 day data storage

Grow

$79/month

or $758.40/year and save 20%

  • 15,000 sessions/month
  • 60 day data storage

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

1,133 reviews

Overall rating
4.7
Counts per rating level
  • 85% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its insightful heatmap and real-time session replay features, which aid in website optimization. They appreciate its user-friendly interface, comprehensive analytics, and additional features like surveys and live chat. The responsive and knowledgeable customer support team is also praised. The app's seamless integration with Shopify and its effectiveness in A/B testing are other highlights. Both free and paid plans are found valuable, with many describing the app as a "game-changer" and "must-have".

March 2, 2024

Very very slow loading. Who has this much patience? The cart value doesn't show for every cart. Overpriced.

Reveka Rose
Canada
Over 7 years using the app
Lucky Orange LLC replied March 5, 2024

Thank you for your feedback. In researching your experience, we identified that your slow load experience was limited to filtering recordings in the Visitors section. If you have a larger number of session recordings or a longer date range such as 60 days, filtering can take up to 10-15 seconds, which may initially appear to be slow. Regarding the cart value, this is a known issue on Shopify’s end that we have previously reported to their team. This issue prevents visitors using an iPhone from showing a cart value, and we will provide an update when one is available from Shopify. Regarding your comment on pricing, we would be happy to talk to you and find a plan that meets your needs. To get the conversation started, simply reply to my last email. I look forward to hearing from you soon!

Best Regards - Kelsey from Lucky Orange

March 19, 2024

Justin was a big help getting our account upgraded to the new platform. Thanks a bunch!

SugarMuses® MidnightMuses™
United States
Over 4 years using the app
Lucky Orange LLC replied March 20, 2024

Always happy to help! We're thrilled to hear how Lucky Orange has made a positive impact across your website! Being able to understand your visitors is invaluable. Thank you for your review, and we’re here if you need anything else.

Cheers - Justin from Lucky Orange

Edited April 4, 2024

It works well and is a good app, but it is too expensive at higher page views for us. We just don't get the return from it at higher prices.

FirePit.co.uk
United Kingdom
Almost 3 years using the app
Lucky Orange LLC replied April 2, 2024

Thanks for your feedback. We appreciate the budget constraints that come with running a small business. We focus on striking a balance of affordability for our customers with providing high-quality support and adding new, innovative features to our product. I would be happy to walk you through the 20+ tools included in the price of your plan, introduce you to our newest feature called Discovery and work with you to find a plan that meets your budget requirements. Please respond to my email so that we can connect soon.

Best Regards - Kelsey from Lucky Orange

About this app

Launched

July 8, 2014

Languages

English

Works with

Checkout, HubSpot, Google Analytics, Zapier, Optimizely

Built by Lucky Orange LLC

About Lucky Orange LLC

4.7 average rating

10 years building apps for the Shopify App Store

8665 West 96th Street, suite 100, Overland Park, KS, 66212, US

Support

Send a message

1 (913) 735-9032

support@luckyorange.com

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