Lucky Orange Heatmaps & Replay , 1,014 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its valuable insights into customer behavior, helping optimize their online stores. Key features include heatmaps, session replays, live chat, and customer surveys. These tools help understand visitor interactions and drop-off points. Merchants praise its user-friendly interface, responsive customer service, and free plan option. It's recognized for robust analytics, easy installation, and seamless Shopify integration.
Refine
-
By rating
Had issues with downgrading from their free plan - kept getting an error message and their support took days to get back to me. I'm updating my review because they made sure I was taken care of and even offered to call me directly to go over what was happening. I appreciated their extra effort to make sure this was corrected. We have used Lucky Orange for years and never had any issues until this year. Not sure if something is broken between Shopify and Lucky Orange that does not allow you to downgrade to their free plan.
We apologize for the issues you experience and assure you that our team is committed to our customers. Our team has already been investigating and resolved the cause of the issue. Thank you for review, and we're here if you need anything!
Cheers - Bradley from Lucky Orange
10/27/23 Update: I'm going to update my review to 4 stars. I used the previous version for almost 2/3 years and unfortunately, this version doesn't have the tagging and consistently fetches images which diminishes the quality of the recordings. I'll respond to the email.
Since they've upgraded, I've spent 3 days going back and forth with their support to get this app to work. I wouldn't recommend this application.
I apologize for the confusion that having an account on the older version of our platform and the current version created for you when trying to log in to view recordings. I’m glad our support team was able to work with you over email to gain a better understanding of the issue so we could get you logged into the correct account so you can view data again. I want to double check that everything is working from your side, so please reply to my last email to continue the conversation and make sure you’re all set moving forward. You can also call the number included in my email to connect via phone. I look forward to hearing from you soon.
Best Regards - Bradley from Lucky Orange
Really like the product, but as a new business the free tier runs out very quickly and paying for the next tier is a little to much just now. Once I'm more profitable I'll be happy to pay for a broader service.
Thank you for your review and feedback. Visitor behavior is powerful in growing a business as you discovered. We're here should you need anything!
Cheers - Emilia from Lucky Orange
Pros:
- Exceptional customer service
- Most robust user behavior plug-in I have found for Shopify
- Includes Funnels for more in-depth tracking
- Safe with our data and customer data
Cons:
- Can only include one event at each step in a funnel. I would love to have multiple events at one step of a funnel with an OR statement so that you can build a funnel based on several possible selections
- Doesn't include a way to view common customer paths, one of the most useful features we had in Google Analytics
Other note: It turns out there are limitations on what data Shopify will share within checkout to any third-party plugin. If you want to create a funnel based on elements within the checkout process, no app has access to do so. Not a con for Lucky Orange, more a con for Shopify.
WOW! Thank you for such a comprehensive review! We appreciate your feedback and have already passed it along to our product development team to consider for future enhancements. Don't hesitate to reach out should you have any questions!
Cheers - Bradley from Lucky Orange
So far so good. I haven't been using the app very long but my onboarding call was really helpful and promising! I look forward to seeing how this app can help my team understand customer behavior even more!
We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Our team loves to help our customers get as much as they can from Lucky Orange, and our 15-minute call is a great way to accomplish it. Plus it’s always great to connect with our customers. :-) Thank you for your review! Don’t hesitate to reach out if you need anything.
Cheers - Emilia from Lucky Orange
Lucky orange is a very handy tool and quite easy to use. The ability to see how people are using our website has been rather interesting. Keep up the great work guys!
There’s nothing quite like the feeling when you see exactly what’s stopping more visitors from turning into customers. Instead of blindly trying to improve your website, you could isolate the issue and fix it. Thanks for your review and don’t hesitate to reach out if you need anything!
Cheers - Justin from Lucky Orange
I love this app so far. It has all the services you need to understand your user base, which is the most vital information to succeed with e-commerce.
I use the video session recording and heatmap daily to understand how my project SparklyTails serves our clients, and we are about to launch a research campaign using the Lucky Orange survey.
Great product and customer support
Thank you for such kind words! We strive to provide all of our customers with a great product and great support. Learning the pain points your customers are having and being able to quickly address them is invaluable. Nothing feels better than finding ways that make your customer experience better than ever. Thanks again for sharing the Lucky Orange love, and we’re here if you have any questions!
Cheers - Emilia from Lucky Orange
Emila was great in showing me around, her enthusiasm and sales skills were excellent, she took time, listened and dint cut me off when we ran over time. Thank you.
I'm yet to see the benefit of Lucky Orange from my few days using it; at the moment I have too many aspects that aren't working as I would expect. I will keep going for a little longer before deciding if I commit to it. I like the idea, just not convinced it works in the real world as well as the developers think.
I love talking with our customers about how to best leverage Lucky Orange, and I’m so glad you found the call beneficial! We’re always here to support our customer’s success and are thrilled that we were able to impress you with our technology, onboarding and customer support. Thank you for allowing us to be part of your store’s journey. Don’t hesitate to reach out if we can be of service in any way. Happy tracking!
Cheers - Emilia from Lucky Orange
I have had great customer support lately. I love the filtering and visuals, as well as in depth look at what customers are doing live and seeing recordings of heat maps. I didn't recognize that some portions of my old plan were bottlenecking our results to view, so I upgraded. Thanks Emilia for the suggestion.
Seeing exactly what your visitors and customers do and experience on your website through session recordings and heatmaps can make all the difference in improving your website and growing your business. We are glad to be a part of your website's journey and look forward to continuing to work with you! Thanks for your review and recommendation, and happy tracking!
Cheers - Emilia from Lucky Orange
So far so good! Lucky Orange is providing us with some interesting insights, and some ideas of where we can improve our site.
Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. We appreciate your review, and I’m here if you have any questions!
Cheers - Emilia from Lucky Orange