Lucky Orange Heatmaps & Replay , 950 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ability to provide valuable insights into customer behavior through real-time session recording, heatmaps, and live chat. They praise its user-friendly interface, comprehensive analytics, and affordability, especially the free plan. The customer service is noted for its efficiency and responsiveness. Merchants find the installation and integration process seamless, and the interface intuitive. The real-time chat feature and surveys are particularly appreciated for engaging with customers and gathering direct feedback. The app is seen as a valuable tool for boosting conversions and improving store performance.
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Emila was great in showing me around, her enthusiasm and sales skills were excellent, she took time, listened and dint cut me off when we ran over time. Thank you.
I'm yet to see the benefit of Lucky Orange from my few days using it; at the moment I have too many aspects that aren't working as I would expect. I will keep going for a little longer before deciding if I commit to it. I like the idea, just not convinced it works in the real world as well as the developers think.
I love talking with our customers about how to best leverage Lucky Orange, and I’m so glad you found the call beneficial! We’re always here to support our customer’s success and are thrilled that we were able to impress you with our technology, onboarding and customer support. Thank you for allowing us to be part of your store’s journey. Don’t hesitate to reach out if we can be of service in any way. Happy tracking!
Cheers - Emilia from Lucky Orange
I love this app so far. It has all the services you need to understand your user base, which is the most vital information to succeed with e-commerce.
I use the video session recording and heatmap daily to understand how my project SparklyTails serves our clients, and we are about to launch a research campaign using the Lucky Orange survey.
Great product and customer support
Thank you for such kind words! We strive to provide all of our customers with a great product and great support. Learning the pain points your customers are having and being able to quickly address them is invaluable. Nothing feels better than finding ways that make your customer experience better than ever. Thanks again for sharing the Lucky Orange love, and we’re here if you have any questions!
Cheers - Emilia from Lucky Orange
Great App, heatmap really interesting in order to know where people click.
You can as well watch live your visitor and create custom events based on an action (ex: clicking a button)
And support present ! :)
Thanks for your five-star review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Again, thank you for your review, and please reach out should we be able to provide any further assistance. Happy tracking!
Cheers - Bradley from Lucky Orange
i recommend this app to anyone who wants to see exactly what their customers do on their website. Very good and I love it a lot
Thank you for the recommendation! Happy to hear you love using Lucky Orange on your site. We're here if you need anything!
Cheers - Bradley from Lucky Orange
We are just starting our 7 day trial and are very excited to get a glimpse into our customer, how they shop, what can help with our conversion and get a better picture for our reporting.
Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. We appreciate your review, and I’m here if you have any questions!
Cheers - Emilia from Lucky Orange
I have had great customer support lately. I love the filtering and visuals, as well as in depth look at what customers are doing live and seeing recordings of heat maps. I didn't recognize that some portions of my old plan were bottlenecking our results to view, so I upgraded. Thanks Emilia for the suggestion.
Seeing exactly what your visitors and customers do and experience on your website through session recordings and heatmaps can make all the difference in improving your website and growing your business. We are glad to be a part of your website's journey and look forward to continuing to work with you! Thanks for your review and recommendation, and happy tracking!
Cheers - Emilia from Lucky Orange
Quite enjoy the app although I mostly use it to view visitor activity, which I've found very useful. I was able to observe and spot changes needed in my store.
Thank you for taking the time to leave us a review! Understanding your website visitors' behavior is super important. Please don't hesitate to reach out if there's anything we can help you with.
Cheers - Bradley from Lucky Orange
Good app to review analytics, it's a necessity with e commerce these days. If your on the fence, there's no risk, lucky orange provides a free trial and the results that make you want to keep using their software.
Thank you for the review and your feedback! We agree, if you own an e-commerce business, analyzing how visitors navigate your site is a must. Please don't hesitate to reach out if there's anything we can help you with!
Cheers - Bradley from Lucky Orange
So far so good! Lucky Orange is providing us with some interesting insights, and some ideas of where we can improve our site.
Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. We appreciate your review, and I’m here if you have any questions!
Cheers - Emilia from Lucky Orange
Customer service is great, (Emilia) was very knowledgeable and explained things clearly and patiently. Exploring more to learn to how to fully utilize it but so far looks very promising
Thrilled to hear that your demo call went so great! Thank you for leaving us a review. Please reach out if there's anything else we can help you with!
Cheers - Bradley from Lucky Orange