Lucky Orange Heatmaps & Replay

Name: Lucky Orange Heatmaps & Replay
Brand: Lucky Orange LLC
Rating: 4.7 (797 reviews)

Pricing: Free plan available
Rating: 4.7 (797)
Developer: Lucky Orange LLC

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Find your visitors with a large cart value but didn't convert

Confidently optimize your store. Use visual analytics & checkout tracking to make smarter decisions.

See how shoppers move through your store and uncover what’s driving or blocking sales. Watch visitor Sessions to spot friction and use Heatmaps to see what captures attention. Track checkout events like “Product Viewed,” “Added to Cart,” and “Checkout Started” to find where buyers drop off. Collect feedback with Surveys and Use Discovery, Lucky Orange’s AI assistant, to understand your data whether it’s sudden performance shifts or what’s blocking conversions & instantly get actionable insights.

Session Recording & Heatmaps – Understand visitor behavior with visual analytics
Surveys – Ask visitors questions to to uncover barriers and motivations
Checkout Tracking & Analytics – Track key events & pinpoint friction in checkout
Discovery – Ask questions and get AI-powered answers from your site’s data
Conversion Funnels – Prebuilt tracking to show where visitors abandon purchases

Popular with stores like yours: Based in United States

Highlights: Works with the latest themes

Languages

English, German, Italian, French, and Spanish

Works with

Checkout
HubSpot
Google Analytics
Zapier
Optimizely

Pricing

Free

100 sessions/month
30 day data storage

Launch

$19 / month

or $182.40/year and save 20%

500 sessions/month
30 day data storage

Build

$39 / month

or $374.40/year and save 20%

3,500 sessions/month
60 day data storage

Grow

$89 / month

or $854.40/year and save 20%

10,000 sessions/month
60 day data storage

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (797)

Overall rating

4.7

Counts per rating level

87% of ratings are 5 stars
693
6% of ratings are 4 stars
51
2% of ratings are 3 stars
14
1% of ratings are 2 stars
5
4% of ratings are 1 stars
34

All reviews

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.

Feedback submitted

Merchants highly praise this app for its detailed analytics, including session recordings, heatmaps, and real-time data, which enhance site performance and customer understanding. Its easy setup and intuitive dashboard make it accessible, while responsive customer support quickly addresses issues. Features like live chat and visitor profiles boost engagement and conversions. Educational support during onboarding helps merchants fully utilize these tools, leading to improved website design and increased sales.

October 16, 2025

Great value is provided with having the ability to see the recordings of each visitor to my web pages which provides insight into what's working and not working and guide design changes for optimization. The same is true of the heat maps and being able to see what percentage of visitors make it from the top to the bottom of the pages. Without Lucky Orange I would have no idea of what is really going on.

Seymour Weaver MD, LLC

United States

Almost 6 years using the app

Lucky Orange LLC replied October 22, 2025

Thanks for leaving us such a thorough review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Again, we appreciate your review, and we're here should you need anything else!

Cheers - Justin from Lucky Orange

December 17, 2025

The app itself seems to be great. We've had it for a week and we've been enjoying the additional insights. The customer service has been excellent as well. We had an issue that was resolved immediately and accurately. Can't ask for better than that!

Abstrax Tech

United States

About 1 year using the app

Edited December 4, 2025

Very helpful team! Quick response and very usefull app to see what issues people may be having. I look forward to learning more about how to use it and help our customers! Sometimes can take a while to load the sessions but otherwise I use this tool daily.

Dark Canyon Coffee Company

United States

3 months using the app

Lucky Orange LLC replied December 4, 2025

Thank you for your review! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Again, we appreciate your review, and we're here should you need anything else!

Cheers - Justin from Lucky Orange

Support

App support provided by Lucky Orange LLC.

Resources

FAQ

Developer

Lucky Orange LLC

Website

8665 West 96th Street, suite 100, Overland Park, KS, 66212, US

Launched

July 8, 2014

Data access

This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .

View personal data:

Customers, store owner

Customers

Name, email address, phone number, physical address, IP address, browser and operating system, browsing behavior, client ID cookie
Store owner

Name, email address, phone number, physical address