Reviews (1,452)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its detailed insights into customer behavior through features like heatmaps, session recordings, and real-time analytics. They appreciate the tools for optimizing conversion rates, such as conversion funnels and checkout analytics. The app is noted for its user-friendly interface and smooth integration that doesn't slow down websites. Support is frequently praised for being responsive and helpful in facilitating quick solutions and effective onboarding.
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The app seems not be being working correctly. It is cutting off in mid recording and skipping through recordings. In addition, I had a 15 minute onboarding appt. today at noon and no one showed up.
This isn’t the experience we want any of our users to have. Unfortunately, our onboarding expert encountered a technical issue that prevented them from joining your call, and ...
The app itself is not bad, but after removing it from the store - it continues to collect information, i.e. it has not been cleaned from the code after removal
We appreciate you reaching out to us. In reviewing your website, I can confirm that our tracking code is no longer on your website. Since you are within your trial period, ...
After 30 days they tell me to choose a paid subscription and do not give 100 free views as they claim in the description
Thank you so much for taking the time to share your feedback with us. It seems there might be a little confusion regarding how the Free Trial and Free Plan operate. At Lucky ...
I have a problem accessing the app from a week! I reached out to the support and they answers are taking at least a day for email back.
We understand your frustration and apologize for the inconvenience. We offer limited support over the weekend, which is when your support ticket initially came through. Live ...
The heatmaps take for ever to download the data. And 90% of the time the page crash before the end of the download. I tried to decrease the amount of data by creating a sub segment and request data for only 1 day . But the same thing happened. I contacted the support team 1 week ago, but did not receive any answer.
Slidebooks Consulting (www.slidebooks.com)
This is definitely not the experience we want you to have! Please accept my apologies for the inconvenience and frustrations. After connecting with you, I hope you will give ...
Heatmaps didn't work with country redirects, so not what we needed. I tried to contact support via chat about this, but no luck.
When we canceled we thought we could continue to use recordings, but they terminated the account even though we had 2 weeks left, that we had payed for.
Can't recommend this to anyone, and would recommend Microsoft Clarity that is FREE.
Thank you for your feedback. Based on your help ticket, our team responded less than an hour after it was initially received.
As mentioned in our email exchange, you are ...
Good idea! but the support customer is very slow. They said free 7 days but when I paid, they didn't plus 7 free days??? when I deleced app, I have to pay for it. Install again, pay again...stupid app.
So sick of this app.
Not only don't the number of visitors tie up with Shopify, but it doesn't even list visitors that I know visited. They say it's all because Shopify records very short visits and they don't but there's a lot more missing than that.
I just logged on, saw a live visitor, watched their movement, then, it didn't show up on the list of recordings.
Lots more examples of missing ...
the application works, BUT I can’t renew the subscription due to bugs in their platform, the button for online chat with support does not work, so don’t wait for help online, only by mail.
Thank you for your review, and we apologize for the inconvenience. As I mentioned in my responses to your help ticket, it appears that your store was disconnected from our ...
The app used to work well some time ago but now it does not work in any way. Not one single recording. No answer so far from the support. We will now use another app. What a shame!
Yikes - that’s not the experience we want you or any of our users to have. We apologize for the inconvenience. Our team would love to look into this issue for you to get it ...