Lucky Orange Heatmaps & Replay

Lucky Orange is great for gaining insight into how visitors interact with our website and where we can improve. The customer support has also been very helpful. Justin took the time to investigate a tracking issue with our Shopify setup and clearly explain what needed to change. Really appreciate the support and personal attention!

Lucky Orange has already proved worthwhile for my store, Just A Clock Collector. Watching real visitors shop helped me catch our clock movement finder returning irrelevant search results, which we’ve since corrected. I also added buttons to sold-out vintage clock pages directing shoppers to related collections—and I can actually see customers using them! Instead of guessing what needs improvement, I’m making changes based on how people really use the site. It’s helped me spot issues I would have missed just looking at traffic numbers and turn those observations into a better shopping experience.

I had an onboarding call with Justin Tomlinson for Lucky Orange, and he was absolutely amazing. He answered all of my questions efficiently, but what I appreciated most was that he also took the time to point out things I didn’t even think to ask about. He gave me so much helpful information and insight into how to better understand and use the platform.
I almost forgot to ask about the Discovery AI feature, and Justin made sure to explain that clearly as well. He was knowledgeable, patient, thorough, and made the entire onboarding experience extremely valuable.
It really makes a difference when you invest in a company and they have people who genuinely help you understand how to use the product instead of just leaving you to figure everything out on your own. I left the call feeling much more confident about using Lucky Orange and understanding my visitor data and analytics.
Thank you, Justin, for such a great experience. I really appreciated your help!

The heatmaps are great and it's nice to be able to get clear analytics about how people are interacting with the site. I wish there was a clearer integration with GA4 and that there was an obvious scroll depth analytics feature but we've only been using Lucky Orange for a day so far so maybe it's hidden away? I also got confused about the chat function as I thought at first it was Support Chat, not a brand chat function for the website. The unlimited seats are nice so I can help onboard the rest of the team as well.

After using a free heatmap/session tool for a while, and then trying Lucky Orange, the difference was immediate. The interface is genuinely intuitive — I wasn't digging through menus or watching tutorial videos just to find basic session recordings. Everything I need (heatmaps, session replays, conversion funnels) is right there in a dashboard that actually makes sense at a glance.

Coming from a free tool, I didn't realize how much time I was losing to a clunky UI until I didn't have to deal with it anymore. Lucky Orange's dashboards surface the insights that matter without me having to piece them together myself. For anyone running an ecommerce storefront and trying to actually understand user behavior (not just collect data and hope you have time to dig into it), this has been a genuinely useful upgrade.

We've been really impressed with Lucky Orange's capabilities. They excel at data tracking down to the smallest nuance and more importantly they have figured out how to implement AI in an effective and genuinely useful manner, saving our team from digging through volumes of raw data. 10 out of 10 recommend.

This app is really useful, especially when you're first starting out as you can see exactly what your customers are looking at and for how long. You can even see where their mouse is moving (which is often following their eye movements).

I've often watched a playback of a customer journey and seen something that could be improved on the website - or even where something wasn't showing correctly.

You can also see when a potential customer is coming back to view something for a second, third or fourth time.

There are more features but this is what I've found most useful to date.

Overall great experience with using lucky orange. The detail you get in the replays and insights is great for a new business to see where they can improve and make changes to maximise conversion and customer satisfaction. Thank you.

Lucky orange help me remove friction from my check out page only a few days after turning it on. It feels like magic to be able to get this type of data and make changes to better inform potential shoppers and answer the questions they want to know about our product.

Very useful app I have installed and used across three of my websites in the last few years. Lucky Orange lets me watch in real time what customers are doing and what they're clicking on. Many times I can work out which wholesale customer it is and if they're having trouble working out how to place an order I just jump on the phone and call them at the time. Has won and saved many an order.