Lucky Orange Heatmaps & Replay , 1,018 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its valuable insights into customer behavior, helping optimize their online stores. Key features include heatmaps, session replays, live chat, and customer surveys. These tools help understand visitor interactions and drop-off points. Merchants praise its user-friendly interface, responsive customer service, and free plan option. It's recognized for robust analytics, easy installation, and seamless Shopify integration.
Refine
-
By rating
Without a doubt one of the most valuable tools for insights into your customer behavior. Once you start getting traffic into your site you really need this app. Especially when running ad campaigns. It's of great service to be able to see what the people who are clicking on certain ads are behaving like when interacting with your site. Yes, it's good for identifying issues as well but the most use I have gotten out of it is to determine what the habits are of certain customers, specifically ones that add to cart and don't buy. This app is an absolute must have.
These are words that we love to hear! The more you learn about your visitors and what they experience, the more you can make data-driven updates that result in measurable success. We appreciate the time you took to write this review and share the Lucky Orange love. We're here if you have any questions!
Cheers - Emilia from Lucky Orange
I have been using Lucky Orange for years now and love it! It really helps us maintain our website and lets us see what we need to fix on our website. It's a great tool to help you convert visitors into buyers!
I would highly recommend this app to anyone managing a website.
Thank you!
Sam
WOW! It sounds like you’ve been able to dive into Lucky Orange visitor behavior to get the insights you need to spot trouble spots on your Shopify store! These are the stories we love to hear. Thanks for your review and recommendation, Sam! If you need anything, don’t hesitate to reach out.
Cheers - Emilia from Lucky Orange
Very informative app! The videos help me see where customers are going on my website and also if they have any issues. I have been able to correct some links on my website after noticing on videos that customers were clicking on links that did not open (rage clicks). I am still assessing other ways this app can help my website. It is worth adding to your website.
Great to see that Lucky Orange continues to play a crucial role in the growth of your website and business. Visitor behavior really makes all the difference in improving sales! Thank you for your review, and we’re here should you need anything else!
Cheers - Emilia from Lucky Orange
I've been using Lucky Orange's heatmap plugin for some time now, and I must say it's been a game-changer for optimizing my website. The level of insight it provides is simply unparalleled. Being able to visually see where visitors are clicking, moving, and even where they're dropping off has helped me make data-driven decisions to enhance the user experience.
The heatmap feature is incredibly user-friendly, and the real-time data it offers allows me to make quick adjustments to my website's layout and content. It's also great for A/B testing, as I can see the impact of changes almost instantly.
Additionally, the detailed reports and filters make it easy to drill down into specific pages and segments, giving me a comprehensive view of user behavior. The fact that Lucky Orange also offers session recordings and live chat functionality within the same platform is a huge plus.
All in all, Lucky Orange's heatmap plugin has been a valuable addition to my web optimization toolkit, and I highly recommend it to anyone looking to improve their website's performance and user experience.
Thank you so much for your thoughtful review! We're thrilled to hear that our heatmaps has been a game-changer for optimizing your website. Visitor behavior truly can make all the difference when it comes to improving user experience. We're also happy to hear that our additional features like session recordings and live chat have been beneficial. Thank you for recommending Lucky Orange's heatmap, and please don't hesitate to reach out if you need any further assistance. Happy tracking!
Cheers - Emilia from Lucky Orange
Great app! Lucky Orange gave us the ability to see customer behavior and optimize accordingly. So much great information can be found on your dashboard, and the app is extremely user-friendly! Such a powerful too - can't recommend it enough!
It sounds like you’ve been able to dive right into the insights and find ways to improve your website. Love to hear how getting that first-hand look at what customers do and experience can make such a difference for your store. Thank you for the review and don’t hesitate to reach out should I or my team be able to assist you in any way.
Cheers - Emilia from Lucky Orange
I have been using Lucky Orange for a while now. It is a great tool to use, and it helps you to improve your website by seeing issues that can help you improve your site.
We're thrilled to hear that Lucky Orange has been a valuable tool for your website improvements. Thank you for your continued business, and we're here should you need anything!
Cheers - Emilia from Lucky Orange
Had issues with downgrading from their free plan - kept getting an error message and their support took days to get back to me. I'm updating my review because they made sure I was taken care of and even offered to call me directly to go over what was happening. I appreciated their extra effort to make sure this was corrected. We have used Lucky Orange for years and never had any issues until this year. Not sure if something is broken between Shopify and Lucky Orange that does not allow you to downgrade to their free plan.
We apologize for the issues you experience and assure you that our team is committed to our customers. Our team has already been investigating and resolved the cause of the issue. Thank you for review, and we're here if you need anything!
Cheers - Bradley from Lucky Orange
Great tool to see real time data and customer interaction. Easy user interface. Definitely recommend.
We appreciate your review and recommendation! ! It's fantastic to hear that you find Lucky Orange valuable for monitoring real-time data and customer interactions. Visitor behavior makes all of the difference! Thanks again for your review and recommendation, and please don't hesitate to reach out if you need any assistance.
Cheers - Emilia from Lucky Orange
I do love this app.
the insights and data i can see from visitors and what they are looking at is really helpful. i get to see their country and what products get most traffic.
I had some issues with the plan they offered but with some excellent support they got me back on track. a little pricey for micro business but worth it.
highly recommend. its one of the best heatmaps i have found
Seeing exactly what your visitors and customers do and experience on your website through session recordings and heatmaps can make all the difference in improving your website and growing your business. We are glad to be a part of your website's journey and look forward to continuing to work with you! Thanks for your review, and we're here if you need anything!
Cheers - Bradley from Lucky Orange
Have been using for a few months. It's a great app to use to track customers' shopping behaviors and identify places to improve on my website. Plus excellent customer support team that answers my question and concerns very promptly. Still learning how to use more of the features that can potentially help me save big bucks!
Thank you so much for sharing the Lucky Orange love! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Thanks for this review! Always here if you need anything from our team.
Cheers - Emilia from Lucky Orange