Reviews (1,396)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its heatmaps, session recordings, and form analytics, which effectively pinpoint usability issues by tracking customer interactions. They appreciate the real-time insights into visitor behavior, leading to improved sales and website performance. The app is noted for its easy installation, intuitive interface, and seamless Shopify integration. Responsive and helpful customer support further enhances its appeal for optimizing online presence and business growth.

September 10, 2024

This app is a must-have. It's, probably, one of the top 3 apps a merchant should install. It gives golden information on the customers' journey in, through and out of one's eshop.

Support is, also, excellent. Every time I needed some answers or help, they were there to answer them quickly and to the point.

So, I must say that I cannot recommend this app highly enough !

COLORADDICTED.COM
Greece
Almost 8 years using the app
Lucky Orange LLC replied September 12, 2024

Wow! These are words we love to hear. There’s nothing quite like the feeling when you see exactly what’s stopping more visitors from turning into customers. Instead of blindly trying to improve your website, you could isolate the issue and fix it. Thank you for your review and recommendation, and you know we're here to help if you need anything. Happy tracking!

Cheers - Emilia from Lucky Orange

October 3, 2024

Excellent app to see exactly where customers are scrolling, clicking, adding to cart, or exiting. The free plan is perfect when you're just starting out. I love to use this when I've made changes to my site to see how things are working (or not working) for my customers. The customer service is outstanding. Quick, friendly, and helpful! Highly recommend Lucky Orange!

The Note House
United States
About 1 year using the app
Lucky Orange LLC replied October 7, 2024

Thanks for taking the time to leave us a review! Seeing exactly what your visitors and customers do and experience on your website can make all the difference in improving your website and growing your business. Thanks for your review, and happy tracking! We're just an email away if you need anything!

Cheers - Emilia from Lucky Orange

October 4, 2024

We always had a rough idea of where our website could improve, but Lucky Orange gave us the visibility we were missing. Being able to watch actual user sessions and see exactly where visitors were getting stuck or dropping off has made it so much easier to make tweaks that matter.

IVeinte Terp Vodka
United States
5 months using the app
Lucky Orange LLC replied October 7, 2024

We appreciate your review! It's always amazing how visitor behavior shows you exactly what happened during someone's visit to your website. No more guessing or trying to make sense of data points. When you can actually see them hitting barriers on your website, you know exactly what needs to be changed. Thanks for your review, and we're here if you need anything!

Cheers - Jordan from Lucky Orange

November 25, 2024

Lucky Orange is an essential tool for any business. I had an incredibly productive meeting with Jordan, who guided me through the setup process and provided invaluable support. this platform is a game-changer and I believe every business can benefit from using it

Serenify Spot
United States
7 months using the app
October 8, 2024

I recently had a Zoom call with Jordan, and it was a game-changer for me as a store owner. He took the time to explain how to use the Lucky Orange app in detail, which opened my eyes to its incredible capabilities.

After our call, I realized just how essential Lucky Orange is for anyone running an online store. It provides valuable insights into daily activity, allowing you to understand customer behavior and optimize your store effectively. The app is incredibly user-friendly, making it easy for even new store owners to navigate. Plus, it's affordable, which is a huge bonus for those just starting out.

I highly recommend Lucky Orange to every new store owner. It helps you reach your goals more quickly and smarter, giving you the tools you need to succeed in the competitive online marketplace. Don't miss out on this fantastic resource!

Tiny Kidos
Canada
About 1 month using the app
Lucky Orange LLC replied October 10, 2024

I love talking with our customers about how to best leverage Lucky Orange, and I’m so glad you found the call beneficial! We’re always here to support our customer’s success. This is a free call available to all of our users to introduce them to our 20+ features and answer any questions they may have. Our team is thrilled that you’ve enjoyed using Lucky Orange! Seeing exactly what your visitors and customers do and experience on your website can make all the difference in improving your website and growing your business. Thanks for your review, and our team is just one email away if you need anything! Happy tracking!

Cheers - Jordan from Lucky Orange

October 7, 2024

Lucky Orange has been a great addition to our store with the insight it provides into customer behaviour. Their support is also excellent and always on hand to assist with any queries!

V3 Apparel
United Kingdom
Over 1 year using the app
Lucky Orange LLC replied October 8, 2024

There’s nothing quite like the feeling when you see exactly what’s stopping more visitors from turning into customers. Instead of blindly trying to improve your website, you can isolate the issue and fix it by using Lucky Orange to see visitor behavior. Thank you for your review and don’t hesitate to reach out if you need anything! We're just one email away!🙂

Cheers - Emilia from Lucky Orange

September 25, 2024

We left a year ago for a different service and have found the application to be one of the best we have used. Good to be back and support is excellent.

CTA, Inc.
United States
About 2 years using the app
Lucky Orange LLC replied September 27, 2024

Thank you for sharing the Lucky Orange love and welcome back! Did you get a chance to try our new Discovery feature? We designed it to help merchants like you find the questions you want answered, such as what frustrated people really do on your website. Thanks again, and if you need anything, please don't hesitate to reach out.

Cheers - Jordan from Lucky Orange

November 13, 2024

Lucky Orange app was useful to make Conversion Rate Optimization updates to our website. The onboarding process made it easy to use the app. It helps us better understand the traffic and conversions on our website. Thank you.

Pear Foods
United States
About 2 months using the app
Lucky Orange LLC replied November 15, 2024

Thanks for leaving us a review! We love that we've impressed you with our technology and onboarding process. Our onboarding is complimentary for all users, ensuring you get the answers you need to get started with Lucky Orange. As you experienced, understanding visitor behavior makes all the difference in improving your conversion rate and optimizing your store strategically. Thanks again for your review, and our team is here if you need anything!

Cheers - Jordan from Lucky Orange

September 5, 2024

Lucky Orange is by far one of the greatest apps I have used for my business. It has helped me recognize vulnerabilities in my conversion optimization to increase sales overall. I feel few apps on Shopify are worth the money, but Lucky Orange is by far the best. If you're sales are suffering and you don't know why, Lucky Orange will tell you. The recordings are amazing and do not slow your store down. 10/10 recommend for any e-commerce business.

SAINTEÓ
United States
4 months using the app
Lucky Orange LLC replied September 9, 2024

Wow! It sounds like you’ve been able to dive right into the insights and find ways to improve your website. Love to hear how getting that first-hand look at what customers do and experience can make such a difference for your store. It's an honor to be called "the best!" Thank you for the review and 10/10 recommendation! Don’t hesitate to reach out should I or my team be able to assist you in any way.

Cheers - Justin from Lucky Orange

September 18, 2024

I love using Lucky Orange! It is so easy to navigate, and the interface is incredibly intuitive, everything is right where it should be. I can easily track visitor behavior, identify key insights, and make informed decisions to improve my website.

As an early user, it has already helped me better understand what my customers are doing on my site. I highly recommend it to anyone looking for a powerful, user-friendly analytics tool!

Aussie Home Harmony
Australia
About 1 month using the app
Lucky Orange LLC replied September 20, 2024

We appreciate the time you took to leave us a review. It sounds like you've been able to jump right into your Lucky Orange insights! We designed Lucky Orange to be easy to use with quick access to the visitor behavior you need to optimize your store and business. We're thrilled that you've been able to use visitor behavior to understand what people really do on your website and drive your next design decisions. Thanks again for your review and recommendation, and we're here if you need anything!

Cheers - Jordan from Lucky Orange