Lucky Orange Heatmaps & Replay

The heatmaps are great and it's nice to be able to get clear analytics about how people are interacting with the site. I wish there was a clearer integration with GA4 and that there was an obvious scroll depth analytics feature but we've only been using Lucky Orange for a day so far so maybe it's hidden away? I also got confused about the chat function as I thought at first it was Support Chat, not a brand chat function for the website. The unlimited seats are nice so I can help onboard the rest of the team as well.

After using a free heatmap/session tool for a while, and then trying Lucky Orange, the difference was immediate. The interface is genuinely intuitive — I wasn't digging through menus or watching tutorial videos just to find basic session recordings. Everything I need (heatmaps, session replays, conversion funnels) is right there in a dashboard that actually makes sense at a glance.

Coming from a free tool, I didn't realize how much time I was losing to a clunky UI until I didn't have to deal with it anymore. Lucky Orange's dashboards surface the insights that matter without me having to piece them together myself. For anyone running an ecommerce storefront and trying to actually understand user behavior (not just collect data and hope you have time to dig into it), this has been a genuinely useful upgrade.

We've been really impressed with Lucky Orange's capabilities. They excel at data tracking down to the smallest nuance and more importantly they have figured out how to implement AI in an effective and genuinely useful manner, saving our team from digging through volumes of raw data. 10 out of 10 recommend.

This app is really useful, especially when you're first starting out as you can see exactly what your customers are looking at and for how long. You can even see where their mouse is moving (which is often following their eye movements).

I've often watched a playback of a customer journey and seen something that could be improved on the website - or even where something wasn't showing correctly.

You can also see when a potential customer is coming back to view something for a second, third or fourth time.

There are more features but this is what I've found most useful to date.

Overall great experience with using lucky orange. The detail you get in the replays and insights is great for a new business to see where they can improve and make changes to maximise conversion and customer satisfaction. Thank you.

Lucky orange help me remove friction from my check out page only a few days after turning it on. It feels like magic to be able to get this type of data and make changes to better inform potential shoppers and answer the questions they want to know about our product.

Very useful app I have installed and used across three of my websites in the last few years. Lucky Orange lets me watch in real time what customers are doing and what they're clicking on. Many times I can work out which wholesale customer it is and if they're having trouble working out how to place an order I just jump on the phone and call them at the time. Has won and saved many an order.

I found this app by recommendation from chatgpt and have had my store live for just over a week now. So far the Lucky Orange app has been really useful for monitoring clients behaviour. The app can play videos of what named people have done whilst visiting my store, and it's listed on the side as well, search made, item added to cart etc. After being in the textile design industry for 25+ years, I have just set up my gated online store, selling my design archive of 17000+ designs b2b. Lucky Orange will be a useful tool to monitor that clients are not just browsing my store as a free inspiration library.

Lucky Orange is great for shopify stores. What sets it apart is the ability to watch real session recordings on your checkout page, so you can see exactly where customers drop off is and to improve your conversion rate.

Amazing service!! I previously used Lucky Orange before and had a great experience. Recently relaunch our brand and wanted to get set up right away but was having some minor tech issues. Reach out to the team and they quickly resolved the issues within in mins. Justin Tomlinson and the entire engineering team were super helpful, patient and thoughtful. They made my small business feel valuable and will be continuing to use this amazing app. Thank you again.