Lucky Orange Heatmaps & Replay , 824 reviews
I like this app. But after the free trail you cant upgrade your plan. When I click a plan is says "Confirm with Shopify" after you click that "you need to reconnect to the shopify app" when I click connect it just takes me straight to the app download.. This is super frustrating!
Update: customer service got in contact with me quickly and fixed the Problem right away. Great App, great customer service! I would definitely recommend.!
Glad we were able to resolve your issues in upgrading through Shopify. We take pride in providing our customers with both great technology and customer support. We’re here to help should you have any additional questions!
Cheers - Bradley from Lucky Orange
Im very happy with this app and i would to continue for longtime . As will grow my bussiness faster than doing on my own.
Great to see that Lucky Orange continues to play a crucial role in the growth of your website and business. Visitor behavior really makes all the difference in improving sales! Thank you for your glowing review, and we’re here should you need anything else!
Cheers - Bradley from Lucky Orange
I had a demo with Emilia. I was happy she made time on Sunday afternoon.
Emilia did a very good job explaining Lucky Orange features which I will probably understand better after I start using.
She has excellent attitude.
Thank you for the five-star review! I'll pass your kind words along to Emilia. We take pride in our customer support and are glad you found your demo beneficial. We're here if you need anything else!
Cheers - Bradley from Lucky Orange
A lot of great tools to help with insight. Well supported and intuitive to get up and running. Customer support is very helpful!
Thrilled to hear that your gaining insight into your visitor behavior with Lucky Orange. Thank you for the five-star review and kind words. Please don't hesitate to reach out if there's anything else we can help you with!
Cheers - Bradley from Lucky Orange
i recommend this app to anyone who wants to see exactly what their customers do on their website. Very good and I love it a lot
Thank you for the recommendation! Happy to hear you love using Lucky Orange on your site. We're here if you need anything!
Cheers - Bradley from Lucky Orange
There is so much information within Lucky Orange that a couple of clicks through the app certainly do not do it justice. We are most excited to examine more closely the customer behavior online. The screen captured videos of every customer's experience on the website is very cool. It will enable us to target very specific areas of website communication that other wise we would not know. Great product!
Thank you for the five-star review! Glad you are discovering insights about your visitor's behavior with Session Recordings. Please don't hesitate to reach out if there's anything we can help you with!
Cheers - Bradley from Lucky Orange
Recordings often don't load and customer support is not responsive. Furthermore, they send offers to receive Amazon gift card in exchange for review and then renege on the deal.
Thank you for your feedback. Our team responded to your last help ticket regarding a question about page views within 2 hours of receiving it, but we haven’t received any emails regarding an issue with recordings. As you’ve seen from past responses, our team does respond quickly to help tickets. We can get you taken care of right away if you follow-up with us. You can respond to my last email or give me a call back at your earliest convenience to get your recordings issues figured out.
Additionally, we occasionally partner with other review platforms to provide incentivized review opportunities, but we don’t offer incentives for Shopify reviews. Please check your inbox for any emails from G2 for further explanation of of its review approval process
I look forward to hearing from you soon,
Bradley from Lucky Orange
Great App, heatmap really interesting in order to know where people click.
You can as well watch live your visitor and create custom events based on an action (ex: clicking a button)
And support present ! :)
Thanks for your five-star review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Again, thank you for your review, and please reach out should we be able to provide any further assistance. Happy tracking!
Cheers - Bradley from Lucky Orange
Awesome App - Still new in using it but it has valuable insights. Justin Tomlinson gave me a 15min onboarding session which assisted greatly in understanding the key elements of this application.
Would recommend...
We love talking with our customers about how to best leverage Lucky Orange, and I’m so glad you found the call with Justin beneficial! I’ve already passed along your kind words to him. We’re always here to support our customer’s success and are thrilled that we were able to impress you with our technology, onboarding and customer support. Don’t hesitate to reach out if we can be of service in any way.
Cheers - Bradley from Lucky Orange
Heatmaps didn't work with country redirects, so not what we needed. I tried to contact support via chat about this, but no luck.
When we canceled we thought we could continue to use recordings, but they terminated the account even though we had 2 weeks left, that we had payed for.
Can't recommend this to anyone, and would recommend Microsoft Clarity that is FREE.
Thank you for your feedback. Based on your help ticket, our team responded less than an hour after it was initially received.
As mentioned in our email exchange, you are using our Classic app which closes the account once the plan is canceled. This information is included in a pop-up that requires you to acknowledge this policy prior to cancellation. Our new app does provide account access for the remainder of the plan following cancellation.
We would be happy to discuss this further. Please respond to our last email to continue our conversation. We would still like to reactivate your account for the remaining days within your plan and get to the bottom of your heatmap issues.
I look forward to connecting soon,
Bradley from Lucky Orange