Reviews (850)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants value this app for insights into customer behavior, aiding in website optimization and conversion improvement. Features like session recordings, heatmaps, live chat, visitor profiles, and form analytics enhance engagement and boost conversions. It's praised for easy installation and an intuitive interface. The customer support team is commended for being responsive and knowledgeable, providing excellent assistance and onboarding experiences.
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Justin was quick to assist with some user errors I was running into. Him and his team were very responsive and offered screen-sharing for additional trouble-shooting which was quick and helpful. The app has been great and easy to use.
Thank you for your review! We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Thanks again, and don’t hesitate to reach out if you need anything.
Cheers - Justin from Lucky Orange
Lucky Orange is great for shopify stores. What sets it apart is the ability to watch real session recordings on your checkout page, so you can see exactly where customers drop off is and to improve your conversion rate.
Thank you for your review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Again, we appreciate your review, and we're here should you need anything else!
Cheers - Justin from Lucky Orange
Great app to discover what works and doesn't on the site. Very useful in particular to see what elements are most engaged with on landing pages so we can make informed decisions about repositioning key features.
Thank you for your review! Discovering how your customers interact with your website can make a huge difference in your ability to identify conversion barriers and increase sales. Thanks again for your review, and don't hesitate to reach out with any questions!
Cheers - Jordan from Lucky Orange
This app surpassed my expectations, it did what it needed to and got a lot of feedback on what i need to improve on my store 10/10
Thank you for your review! Being able to see first-hand how customers spend time on your website can make a huge difference for your website and customer experience. Again, we appreciate your review, and we're here should you need anything else!
Cheers - Justin from Lucky Orange
Only been using the app for a week so far, but has provided some insightful outlooks into customer behaviour which has allowed us to make some important changes on the website.
Thanks for taking the time to leave us a review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Thanks again for your review, and don't hesitate to reach out with any questions!
Cheers - Jordan from Lucky Orange
i have not activated and paid subscriptions on your app and removed it from my shopify store please remove the charges alert i am getting.
Thank you for sharing your feedback. We’re sorry for any confusion surrounding your trial and billing.
To clarify, our 7-day trial is completely risk-free, and the post-trial billing setup is entirely optional. Users can decline it or switch to our Free plan at any point without being charged. In this case, our system shows the optional billing was accepted during installation, though we see your account setup wasn't fully completed.
We always want to ensure our customers only pay for value they actually receive. We have been trying to connect with you over the last few weeks to offer a full refund but have not received a response yet. Please feel free to reply to our last email so we can make this right.
Regards - Will from Lucky Orange
Great app and even better Support. Jordan was very helpful with a bot issue I was having.
Thank you for your review! We’re so happy that we’ve been able to impress you with our technology and customer support and are thrilled to be part of your journey. Happy tracking!
Cheers - Jordan from Lucky Orange
UPDATE: 7 years of loyalty met with a 2,400% hike and technical excuses.
I would like to clarify the facts regarding the developer’s response:
After being a loyal customer for 7 years, I am deeply disappointed by how this transition was handled. A move from a $10 plan to a $249 plan—a 2,400% increase—without explicit consent is not professional practice. In a serious business environment, the standard procedure for discontinuing a legacy plan is to suspend service or limit data until the customer manually selects a new tier, rather than automatically charging a tier 24 times more expensive.
Furthermore, the handling of the refund was unacceptable. It took seven emails and multiple explanations of PayPal’s own system before the refund was initiated. The repeated claim that an open dispute "blocked" the refund is factually incorrect according to official documentation; the "Issue Refund" button is specifically designed to resolve and close cases simultaneously.
While the refund has now been processed, it only occurred after I threatened a formal Shopify Partner Violation report. After 7 years, the lack of transparency and the attempt to make me waive my buyer protection has resulted in a complete loss of trust. I will not be returning to this service.
24.04.26------------------------------------------------------------------------
I have been a loyal customer for years on a $10/month legacy plan. Without my explicit consent or any manual confirmation, Lucky Orange automatically migrated my account to a $249/month plan. This is a staggering 2,400% price increase!
When I contacted support to resolve this unauthorized charge, the experience became even more concerning. They are currently refusing to issue a refund unless I first close my PayPal dispute. They claim the open case "blocks" them from refunding, which is technically false. According to PayPal’s own documentation, issuing a full refund is exactly what resolves and closes a dispute automatically.
By asking me to close the case first, they are essentially asking me to waive my buyer protection, as a closed PayPal dispute cannot be reopened. This feels like a predatory tactic to hold my funds hostage.
Pros: The software used to be good for the price.
Cons: Unethical billing practices, predatory "bait-and-switch" pricing for long-term users, and deceptive support regarding refund procedures.
Verdict: Avoid this app if you value transparent billing and ethical business practices. After years of loyalty, I am extremely disappointed by this breach of trust.
Thank you for sharing your feedback. We genuinely never want a price adjustment to feel like a surprise, and we understand that a transition from a legacy plan is a significant change.
To ensure our long-term users have time to prepare, we send notifications in advance for any plan changes detailing any updates and inviting questions. Our priority was keeping your data tracking seamless. To prevent any service interruptions, we moved you to the plan that most closely matched your existing allotments.
When you reached out, it became clear you were looking for a smaller plan. Our team immediately offered to "right-size" you to a plan that better suited your budget and needs, while offering to credit the difference.
Regarding the PayPal dispute, once a formal chargeback is opened, the funds are held by the processor. To avoid the complications of a "double refund" (which can happen if a manual refund and a processor-led reversal collide), we typically have to wait for the arbitration process to conclude.
While we suggested closing the dispute to speed up a manual refund on our end, we understand your preference to maintain PayPal’s buyer protection. To resolve this for you as quickly as possible, we have already processed a full refund for the charges in question.
We value the time you spent with us. If you’d like to discuss a plan that aligns with your current needs and budget, please reach out to us at support@luckyorange.com. We’d love the chance to welcome you back.
Regards - Will from Lucky Orange
We have been recommending Lucky Orange to DTC clients for years, and it consistently delivers the kind of behavioral insight that turns a stagnant 1.5% conversion rate into a 2.5%+ one
Thank you for your review! Using Lucky Orange to analyze your customers is a great way to make meaningful changes on your store that improve conversions and your customer experience. Thanks again for your review, and don't hesitate to reach out with any questions!
Cheers - Jordan from Lucky Orange
App is super easy to navigate and analytics are easily understood and valuable. Video footage of customer activity is so helpful in learning behaviors and discovering flaws in your sight. Definitely recommend.
Thank you for your review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Again, we appreciate your review, and we're here should you need anything else!
Cheers - Justin from Lucky Orange
