Reviews (845)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly value this app for its ability to provide deep insights into customer behavior through features like heatmaps, session recordings, and real-time analytics. They appreciate its intuitive dashboard, easy setup, and responsive customer support. The app helps in optimizing websites and boosting conversion rates by improving user experience and identifying high-intent visitors. Tailored onboarding and educational support are also noted benefits.
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This app provides a great visual way to see how people interact with my site. The session recordings leaves me with useful feedback to make changes according to customer behavior which I wouldn't have had access to otherwise.
Thank you for your review! Seeing exactly what your visitors and customers do and experience on your website through session recordings can make all the difference in improving your website and growing your business. Again, we appreciate your review, and we're here should you need anything else!
Cheers - Will from Lucky Orange
The app itself seems to be great. We've had it for a week and we've been enjoying the additional insights. The customer service has been excellent as well. We had an issue that was resolved immediately and accurately. Can't ask for better than that!
Thank you for your review! We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Again, we appreciate your review, and we're here should you need anything else!
Cheers - Justin from Lucky Orange
The app does its job well, but the €19 basic plan only supports 100~200 visitors actually per month. Beyond that, it stops recording and shows an error saying the storage is full, and you have to pay at least €20–30 more per month for additional space. What’s interesting is that support says you can’t free up disk space by deleting sections and that you still have to pay again anyway.
Thank you for your feedback. We are sorry for any confusion regarding how our plans are structured.
Each of our plans include a set number of session recordings per month with our $19 plan coming with 500 monthly sessions. As your site grows and you reach the limit of your current Lucky Orange plan, recording pauses until your plan resets on the next billing cycle.
You are correct that deleting past sessions doesn't add recordings back to your current month's allowance—this is intentional. Even if you deleted sessions, they were still captured, stored, and displayed live, which is why they still count toward your session limit.
If you have hit that limit, it means your site has more traffic than the basic plan accommodates, and upgrading would give you a higher monthly recording allowance that better matches your actual visitor volume.
We're happy to help you find the right plan for your needs or discuss your specific usage patterns. You can respond to our most recent email or reach out to us directly at support@luckyorange.com.
Regards - Will from Lucky Orange
Very helpful team! Quick response and very usefull app to see what issues people may be having. I look forward to learning more about how to use it and help our customers! Sometimes can take a while to load the sessions but otherwise I use this tool daily.
Thank you for your review! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Again, we appreciate your review, and we're here should you need anything else!
Cheers - Justin from Lucky Orange
Πολύ καλή η εφαρμογή είναι ότι χρειαζομαι το ηλεκτρονικό μου κατάστημα μπορώ να δω τα πάντα και σε πραγματικό χρόνο αλλά και στα μηνύματα μου α1 καθημερινά στην ηλεκτρονικό ταχυδρομείο είναι κάτι που με βοηθάει πάρα πολύ έτσι ώστε το ηλεκτρονικό μου κατάστημα να μπορώ να ξέρω πώς δουλεύει και ποιοι το επισκέπτονται από ποιους τόπους και γενικά να βλέπω και τα βιντεάκια για το πώς συμπεριφέρονται οι χρήστες είναι υπερβολικά εύκολη και φιλική ς η χρήση της εστίνο ανεπιφύλακτα!!!!
Σας ευχαριστούμε που αφιερώσατε χρόνο για να μας αφήσετε μια κριτική! Χαιρόμαστε ιδιαίτερα που καταφέρατε να αξιοποιήσετε τόσα πολλά από τη συμπεριφορά των επισκεπτών του Lucky Orange. Σας ευχαριστούμε και πάλι για την κριτική σας και μη διστάσετε να επικοινωνήσετε μαζί μας για οποιεσδήποτε ερωτήσεις!
Χαιρετισμούς - Justin από το Lucky Orange
Great value is provided with having the ability to see the recordings of each visitor to my web pages which provides insight into what's working and not working and guide design changes for optimization. The same is true of the heat maps and being able to see what percentage of visitors make it from the top to the bottom of the pages. Without Lucky Orange I would have no idea of what is really going on.
Thanks for leaving us such a thorough review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Again, we appreciate your review, and we're here should you need anything else!
Cheers - Justin from Lucky Orange
Easy install, intuitive UX, very helpful onboarding call with Justin, helpful documentation, powerful tool. Ongoing insights, not just a quick heat map tool.
Thank you for your review! We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Happy tracking!
Cheers - Justin from Lucky Orange
DO NOT INSTALL THIS APP - Shocking technical support!!!! They'll Leave you hanging for few days whilst continuing the billing cycle. App is decent but many times it doesn't capture the session and fails to record key moments. They'll just send an email saying "please uninstall then install again"
Theyll reply in 24 hours then hope it gets delayed! No immediate support and attention to detail when speaking to their department!
A reminder that there are apps with support responses in a few hours!!
We appreciate your feedback and sincerely understand your frustration. We always work to provide the best experience for our customers and never want you to feel delayed or ignored.
Our team quickly responded to your initial request. After our initial troubleshooting, we realized that the specific issue required a deeper review from our specialized technical/developer team. While it was not our intention to cause frustration, I understand that the lack of proactive updates during the couple hours it took for our developers to resolve the matter caused a significant inconvenience.
We have attempted to contact you via email to discuss your experience as the resolution to this issue is now in place. We would genuinely like the opportunity to earn back your trust. To pick back up our conversation, respond to our most recent email or reach out to us directly at support@luckyorange.com.
Regards - Will from Lucky Orange
The app works great and the support team helped me through a lot of problems I ran into with traffic sources. Great app!
Thank you for your review! We’re so happy that you’ve been able to start wading into Lucky Orange! Our team is always here to help our customers be as successful as possible, both now and in the future. Please let us know if you need anything!
Cheers - Justin from Lucky Orange
very intuitive and mega useful! You don't guess, you literally see what your shop visitor saw and did when he was on your store, so you can improve your shop on the go
Thank you for your review! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Again, we appreciate your review, and we're here should you need anything else!
Cheers - Will from Lucky Orange