Reviews (1,452)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its detailed insights into customer behavior through features like heatmaps, session recordings, and real-time analytics. They appreciate the tools for optimizing conversion rates, such as conversion funnels and checkout analytics. The app is noted for its user-friendly interface and smooth integration that doesn't slow down websites. Support is frequently praised for being responsive and helpful in facilitating quick solutions and effective onboarding.
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wonderful insight. you are able to see what your customers are doing on the site and I especially love the heatmap. overall the site works really great.
We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. It's incredible how visitor behavior helps you identify ways to improve your Shopify store! Thanks for your review, and please reach out if we can provide any assistance!
Cheers - Justin from Lucky Orange
Lucky Orange has been a great addition to our store! We're getting incredible insights into how customers interact various pages and it's very easy to use.
Thank you for your review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving customer experience and your conversions. Again, we appreciate your review, and we are here should you need anything else!
Cheers - Justin from Lucky Orange
Lucky Orange is an essential tool for any business. I had an incredibly productive meeting with Jordan, who guided me through the setup process and provided invaluable support. this platform is a game-changer and I believe every business can benefit from using it
Thank you for your review and recommendation! We love that we've earned the distinction of being an essential tool for your business as well as for other businesses! I'm glad you found our call helpful; we strive to ensure our users get the most out of the 20+ features available through Lucky Orange. Thanks again, and don't hesitate to reach out if you need anything!
Cheers - Jordan from Lucky Orange
This app is highly useful, and there aren’t many alternatives available. However, the pricing is slightly on the higher side. Hopefully, they’ll introduce more flexible pricing options in the future.
Thank you for your review and feedback. Seeing what your customers experience in real time can provide you with the insights you need to address their needs quickly and prevent any barriers to conversion. Additionally, we appreciate the budget constraints that come with running a small business, which is why we offer a free plan and a plan tailored specifically for Shopify merchants who are just starting out with their online stores. I would be more than happy to help you find a plan that best fits your budget and traffic needs and gather your feedback about flexible pricing. Simply reply to my last email to connect. Thanks again, and our team is here to support you if you need anything!
Cheers - Emilia from Lucky Orange
I’m really impressed with this app! The heat map feature provided detailed insights into how customers navigate my website, helping me identify areas that needed adjustment.
Using this data, I was able to reposition certain sections, making it easier for customers to find important information quickly.
We love to impress our users with our technology, and we’re thrilled that we were able to achieve our goal! It’s amazing what insights you can glean from heatmaps. As you experienced, you can identify areas that can be updated for an instant impact on your conversion rate. Thank you for leaving us a review! Our team is here to support you if you need anything.
Cheers - Emilia from Lucky Orange
I'm delighted about Lucky Orange. From the name, the vibe, and the customer data I get.
I had a button with a wrong link, it took me a few days to figure out what was wrong from a simple session. WOW!
Btw, it also has a live chat functionality!
Thank you for your fantastic review! We’re thrilled to hear that you’re loving Lucky Orange technology and our vibe. It’s amazing how a simple session can reveal so much! We're glad you discovered the button issue—hats off to you for solving it! It’s always incredible when you can see exactly what went wrong. That "A-ha!" moment never fails to be an awesome feeling. And yes, our live chat is included in all trials and plans. We're delighted that you’ve been able to use that as well. Thanks again for your review, and don’t hesitate to reach out if you need anything!
Cheers - Emilia from Lucky Orange
Excellent advice received from Emilia with strategies to increase my conversion rate.
Thank you for your review! Our team loves to help our customers get as much as they can from Lucky Orange, and our 15-minute call is a great way to accomplish it. Thanks again for your review, and don't hesitate to reach out with any questions.
Cheers - Emilia from Lucky Orange
Quite helpful, easy to use & a great support team. Definitely feel empowered to improve shopify experience & become my own data analyst with this app. Highly recommend.
We appreciate your review and recommendation! We’re thrilled that you’ve enjoyed using Lucky Orange. Our team designed the app to be easy to install and even easier to use, and we’re glad to hear we’ve met that goal. We love hearing that you feel empowered to use visitor behavior to drive your optimizations and can’t wait to see how you grow your website using our insights. Thanks again, and don’t hesitate to reach out if you need anything!
Cheers - Emilia from Lucky Orange
Great support and service from this app! Jordan took the time to review the many options and features they offer which can be invaluable to improving CRO!
I love talking with our customers about how to best leverage Lucky Orange, and I’m so glad you found the call beneficial! We’re always here to support our customers’ success and are thrilled that we were able to impress you with our technology, onboarding, and customer support. Thank you for your review, and we’re here if you need anything!
Cheers - Jordan from Lucky Orange
Great app although a little problem with the product thumbnail sizes on replay on certain occasions, but all in all a very very nice must-have app!
5 Stars!
We appreciate your review, and we love to hear that Lucky Orange has provided you with the insights you need to grow your business and improve your website. Regarding the product thumbnail sizes shown in the session recordings, could you please respond to the last email from our team? We would be happy to look further into your experience to see what's going on and find a resolution. Thanks again for your review, and happy tracking!
Cheers - Emilia from Lucky Orange