Lucky Orange Heatmaps & Replay , 824 reviews

Overall rating
4.6
Counts per rating level
  • 85% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
March 22, 2023

We are just starting our 7 day trial and are very excited to get a glimpse into our customer, how they shop, what can help with our conversion and get a better picture for our reporting.

CAMI NYC
United States
Time spent using app: About 1 year
Lucky Orange LLC replied March 23, 2023

Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. We appreciate your review, and I’m here if you have any questions!

Cheers - Emilia from Lucky Orange

Edited March 22, 2023

Quite enjoy the app although I mostly use it to view visitor activity, which I've found very useful. I was able to observe and spot changes needed in my store.

LuckyCatStore
Philippines
Time spent using app: About 1 month
Lucky Orange LLC replied March 22, 2023

Thank you for taking the time to leave us a review! Understanding your website visitors' behavior is super important. Please don't hesitate to reach out if there's anything we can help you with.

Cheers - Bradley from Lucky Orange

March 21, 2023

A great app which is great value compared to its competitors. Also the support has been top notch!!!

STOCKED
United Kingdom
Time spent using app: 14 days
Lucky Orange LLC replied March 21, 2023

Thank you for the five-star review! Happy to hear you had a good experience with our team. Please don't hesitate to reach out if there's anything else we can help you with.

Cheers - Bradley from Lucky Orange

March 21, 2023

Emilia really helped me understand the functions of this powerful tool that allows me to understand how people are interacting with my site. I signed up because of a lot of buyers intent with minimal purchases. Even as I've resolved these issues, keeping my pulse to the user's experience is crucial to maximizing conversions.

Forever in a Gift
United States
Time spent using app: 3 days
Lucky Orange LLC replied March 23, 2023

These are words we love to hear! Seeing what your customers’ experience in real time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. Thank you for your review! Please let us know if you need anything!

Cheers - Emilia from Lucky Orange

March 16, 2023

As soon as I subscribed, I was contacted by their support via Zoom, for an easy onboarding process. It was a nice zoom talk.

DidiDesk
United States
Time spent using app: 4 days
Lucky Orange LLC replied March 17, 2023

Thank you for the five-star review! So glad you enjoyed our demo call. Please don't hesitate to reach out if there's anything else we can help you with. Happy tracking!

Cheers - Bradley from Lucky Orange

March 16, 2023

Love the features that it provides. It's great for businesses. The onboarding meeting was very insightful.

Physician Designed™
United States
Time spent using app: 10 days
Lucky Orange LLC replied March 17, 2023

Thank you for leaving us a review! Thrilled you like our product and found the demo call helpful. We're here if you need anything!

Cheers - Bradley from Lucky Orange

March 8, 2023

Just started to use the app. It is very easy to install and overall I find this app very insightful. I scheduled one to one with Emilia. She was great at answering all my questions and also provided me with documentations.

QuiQuattro
United States
Time spent using app: 2 days
Lucky Orange LLC replied March 8, 2023

Thrilled to hear that you had a great experience on your demo call with Emilia! I'll pass your kind words along. We're here if you need anything else!

Cheers - Bradley from Lucky Orange

March 4, 2023

simples e fácil de usar, consegue passar bem o comportamento dos clientes e assim ajustar a estratégia de venda.

Innerfunny
Brazil
Time spent using app: 6 days
Lucky Orange LLC replied March 8, 2023

Thank you for the five-star review! Please don't hesitate to reach out if there's anything we can help you with. Happy tracking!

Cheers - Bradley from Lucky Orange

March 3, 2023

uma tristeza.. segui o passo a passo e diz que o iframe está bloqueando o acesso do app.. só que ele está instalado

Oriula
Brazil
Time spent using app: About 22 hours
Lucky Orange LLC replied March 8, 2023

Thank you for your feedback. Here is a link to our iframe guide for Shopify merchants: https://help-preview.luckyorange.com/article/287-the-iframe-guide-for-shopify-merchants
We have tried to get in contact with you to get to the bottom of this issue. At your earliest convenience, please send an email to support@luckyorange.com.
I look forward to hearing from you soon.

Regards - Bradley, Director of Client Services, Lucky Orange

March 1, 2023

We are so impressed with the amount of actionable information this provides about the Customer Journey. This information helps provide a strong roadmap for growth.

Also, Super Impressed, with how easy install and set-up were.

FreshJax
United States
Time spent using app: Over 2 years
Lucky Orange LLC replied March 17, 2023

Great to hear that you have discovered insight from Lucky Orange data to inform your website optimization roadmap! Understanding visitor behavior is always a meaningful way to support the customer journey. Please don't hesitate to reach out if there's anything we can help you with.

Cheers - Bradley from Lucky Orange