Reviews (1,395)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its heatmaps, session recordings, and form analytics, which effectively pinpoint usability issues by tracking customer interactions. They appreciate the real-time insights into visitor behavior, leading to improved sales and website performance. The app is noted for its easy installation, intuitive interface, and seamless Shopify integration. Responsive and helpful customer support further enhances its appeal for optimizing online presence and business growth.
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very good app for tracking, thanks to bradley helped me setup my account !:)
Thank you for your review! We're always happy to help, and I'm glad we could connect to get your account set up. If you need anything, please don't hesitate to reach out. Happy tracking!
Cheers - Bradley from Lucky Orange
Keine Empfehlung. Versprochene Ersattung wird nicht ausgezahlt. Sitzungen werden am Stück und nicht verteilt getrackt damit sinnlos.
We schätzen Ihr Feedback. Wie ich in meiner vorherigen E-Mail erwähnt habe, haben wir Ihnen eine Teilrückerstattung ausgestellt und warten darauf, dass Shopify dies von ihrer Seite abschließt. Leider haben wir keinen Einfluss darauf, wann Shopify Ihre Rückerstattung ausstellt, aber Sie können sie kontaktieren, um ein Update anzufordern.
Was die Nachverfolgung von Sitzungen betrifft, haben Sie absolut recht. Wir verfolgen alle Ihre Besucher, anstatt nur einen kleinen Prozentsatz zu erfassen. Dieser Ansatz sorgt dafür, dass Sie einen vollständigen Überblick darüber erhalten, wie die Menschen wirklich mit Ihrer Website interagieren, den Sie dann nutzen können, um Ihre nächsten Website-Updates voranzutreiben. Wenn Sie einen plötzlichen Anstieg oder saisonalen Anstieg des Website-Verkehrs erlebt haben, kann es so aussehen, als würden die Sitzungen Ihres Plans auf einmal erfasst werden. Wenn Sie an einer Datenstichprobe interessiert sind, die einen kleineren Prozentsatz Ihres Verkehrs erfasst, bieten wir dies mit unseren höherwertigen Plänen an, und ich würde mich freuen, dies weiter mit Ihnen zu besprechen. Bitte antworten Sie auf meine letzte E-Mail, um dieses Gespräch fortzusetzen. Ich freue mich darauf, bald von Ihnen zu hören.
Mit besten Grüßen – Bradley von Lucky Orange
Fantastic app! Works brilliantly really giving an insight to the customer experience
It sounds like you’ve been able to dive right into the insights and find ways to improve your Shopify store. Love to hear how getting that first-hand look at what customers do and experience can make such a difference for your store. Thank you for the review and don’t hesitate to reach out should I or my team be able to assist you in any way.
Cheers - Jordan from Lucky Orange
Herramienta fundamental cuando quieres iniciar o haces cambios importantes en tu diseño de página. Con el nuevo plan de 100 rastreos gratis sería un desperdicio no instalarlo.
¡Emocionados de escuchar cómo Lucky Orange ha tenido un impacto positivo en toda tu website! Poder entender a tus visitantes es invaluable. ¡Gracias por esta reseña de cinco estrellas y por tus consejos para otros comerciantes de Shopify! Estamos aquí si necesitas algo más.
Saludos - Emilia de Lucky Orange
We always had a rough idea of where our website could improve, but Lucky Orange gave us the visibility we were missing. Being able to watch actual user sessions and see exactly where visitors were getting stuck or dropping off has made it so much easier to make tweaks that matter.
We appreciate your review! It's always amazing how visitor behavior shows you exactly what happened during someone's visit to your website. No more guessing or trying to make sense of data points. When you can actually see them hitting barriers on your website, you know exactly what needs to be changed. Thanks for your review, and we're here if you need anything!
Cheers - Jordan from Lucky Orange
So far so good! It is extremely interesting to see how customers interact with our store.
Diving into visitor behavior to identify ways to improve your website is invaluable to growing your business. We appreciate your review, and I’m here if you have any questions!
Cheers - Emilia from Lucky Orange
Jordan was very helpful in sorting my issue with billing - great customer service! Thank you :)
Thank you for such kind words! We strive to provide all of our customers with a great product and great support. We're always here to support our users and are happy that we could resolve your issue so quickly. Thank you again for sharing the Lucky Orange love, and we’re just one email away!
Cheers - Jordan from Lucky Orange
Helpful and informative app
Thank you so much for leaving us a review! There’s really nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. Don't hesitate to reach out if you need anything!
Cheers - Jordan from Lucky Orange
Lucky Orange app was useful to make Conversion Rate Optimization updates to our website. The onboarding process made it easy to use the app. It helps us better understand the traffic and conversions on our website. Thank you.
Thanks for leaving us a review! We love that we've impressed you with our technology and onboarding process. Our onboarding is complimentary for all users, ensuring you get the answers you need to get started with Lucky Orange. As you experienced, understanding visitor behavior makes all the difference in improving your conversion rate and optimizing your store strategically. Thanks again for your review, and our team is here if you need anything!
Cheers - Jordan from Lucky Orange
It didnt work for our Impact theme, the hole recording is gliched so we sadly could not use the replays feature. The support said, its currently a bug but it will not be fixed right now. There was no more effort to try and fix my issue. I asked for a refund since the app is not wokring like intended, that was over a month ago, i was charged with 40€ even after chainging the plan to free.
I even have the promis for the refund written, on email, but sadly that has not happened jet.
Dissapointed to say the least
We appreciate your feedback. The custom Shopify theme you’re using handles image carousels in a way that prevents Lucky Orange from capturing visitor data. Additionally, your refund has been issued, and we appreciate your patience. As I mentioned in my email, we had to wait for Shopify to charge you before we could issue the refund. That’s why you saw the charge on your account, which we then immediately refunded once it came through.
If you have any other questions, don’t hesitate to reach out. I look forward to hearing from you soon.
Best regards - Emilia from Lucky Orange