Reviews (1,450)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its detailed insights into customer behavior through features like heatmaps, session recordings, and conversion funnels. They appreciate the intuitive dashboard, additional tools like surveys, and pop-up announcements for direct feedback. The app is praised for not slowing down Shopify sites and for its excellent customer support, which facilitates a smooth onboarding process.
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Had a great call with Emilia this morning. She was very sweet and helped me with integrating the software with my Shopify store. The process was seamless. Really a great start!
I'm so glad you enjoyed our call! Our free onboarding call is available to all users to help them get started on the right foot with Lucky Orange. Our team prioritized an effortless integration to bring you the visitor behavior insights you need to grow your website and business.
Thanks for your review, and we're just one email away if you need anything!
Cheers - Emilia from Lucky Orange
Must have. It really helps to track what customers really care about
Must-have’ is a phrase we love to hear from our users! Seeing what your customers experience in real time can give you the insights you need to address their needs quickly and prevent any barriers to conversion. Thank you for your review, and we're here to support you if you need anything!
Cheers - Emilia from Lucky Orange
Excellent app to see exactly where customers are scrolling, clicking, adding to cart, or exiting. The free plan is perfect when you're just starting out. I love to use this when I've made changes to my site to see how things are working (or not working) for my customers. The customer service is outstanding. Quick, friendly, and helpful! Highly recommend Lucky Orange!
Thanks for taking the time to leave us a review! Seeing exactly what your visitors and customers do and experience on your website can make all the difference in improving your website and growing your business. Thanks for your review, and happy tracking! We're just an email away if you need anything!
Cheers - Emilia from Lucky Orange
This is an excellent app, very easy setup for Shopify, and the customer service/onboarding call was 100% worth the time, extremely helpful. Highly recommend. This heatmap app has more features than I actually expected like page interaction and live view, and more than any other I looked at.
These are words we love to hear! Seeing what your customers experience in real time can provide the insights you need to address their needs quickly and prevent any barriers to conversion. Thank you for your review and recommendation. Please let us know if you need anything!
Cheers - Justin from Lucky Orange
I am addicted to this app. It's so exciting to see the behavior of my customers. However, I've noticed that it doesn't always track all customers because, for example, I have purchases but the app doesn't show it. But otherwise it's a really exciting app.
Thank you for your review! Being able to see what visitors do and experience on your Shopify store can make all the difference in improving the customer experience and your conversions.
Regarding your feedback about not always tracking all customers, we reached out to you regarding this. Please respond back to the most recent email from support@luckyorange.com so we can make sure that we get this addressed for you.
Thanks again for your review, and don't hesitate to reach out with any questions.
Cheers - Jordan from Lucky Orange
Highly recommended, including for non-geek beginners like myself, super user friendly and intuitive navigation that yields immediately actionable insights: kudos, and the customer support is great too, speedy and effective, go for it!
We appreciate your review and recommendation! Our team designed Lucky Orange to be easy to install and use for everyone, regardless of experience or background. You shouldn't need to be a "geek" to optimize your Shopify store! We love that you've found Lucky Orange to be so user-friendly and intuitive, and that your visitors' behavior has provided actionable insights for improving your Shopify store. Thanks for the shout-out to our support team—we love supporting our users, both now and in the future! Thanks again, and don't hesitate to reach out if you need anything!
Cheers - Jordan from Lucky Orange
We've been using Lucky Orange, and it’s been an incredible tool for gaining valuable insights into our website’s performance. The heatmaps feature alone has helped us identify areas we didn’t even know needed improvement! It's amazing how much data it captures, and the app itself works seamlessly.
One of the best features is how easy it is to export data — that’s been a huge plus for us. Lucky Orange has definitely helped us optimize our site, and we’ve seen great results since using it. Highly recommended!
We appreciate your extensive review and recommendation! Nothing feels better than discovering ways to enhance your customer experience. We're thrilled that you've enjoyed our data exporting capabilities! Thank you again for your review, and we're just an email away if you need anything!
Cheers - Emilia from Lucky Orange
So far its been really useful to understand the traffic on my new website
It sounds like you’ve been able to dive right into the insights and find ways to improve your website. I love to hear how getting that firsthand look at what customers do and experience can make such a difference for your store. Thank you for the review, and don’t hesitate to reach out if I or my team can assist you in any way.
Cheers - Emilia from Lucky Orange
Lucky Orange is quickly entering our daily routine for store checks.
We installed it because something seemed off, and it turned out there were some tracking issues with Shopify. We checked the recordings and Lucky Orange gave us the peace of mind we needed after days of trying to identify possible problems. As we playing the video sessions, we started to analyze how visitors interact with our site, we've already identified key areas for improvement.
Although we don't have a lot of data yet, the heatmaps have shown interesting patterns—like the fact that customers are actually using filters, which was a surprise to us.
The dashboard also stands out by offering a clear and simple way to see a lot of useful information at a glance. Overall, Lucky Orange is becoming an essential tool for understanding what's happening on our site...whenever you feel something is not right, you go and check the videos!
Thanks for taking the time to leave us such a great review! Removing the guesswork by using visitor behavior opens up all sorts of opportunities to improve your sales and customer experience. As you’ve experienced, you can leverage your existing traffic to understand how people are truly engaging with your store. Getting that front-row seat to your visitors is truly a game changer. Again, thank you for your review, and we're here if you need anything else! Happy tracking!
Cheers - Justin from Lucky Orange
I’ve been using an app that tracks user activity on my website, allowing me to access key insights like the most visited pages, heatmaps, number of visits, return rates, and, best of all, a live view of visitors navigating the site. The app works seamlessly and has become essential for people like me who have recently launched a store. It helps us understand visitor behavior and identify what works and what doesn’t, enabling us to make necessary adjustments based on real data. Additionally, the app is incredibly intuitive, so I didn’t even need to reach out for support.
Wow! Thanks for sharing the Lucky Orange love. Our team appreciates the time you took to write this review. It sounds like you've been able to dive into your Lucky Orange insights! When you can see how people really navigate and use your website, you can make changes that result in growing your business. We love that you've found the app so easy to use too—we designed it to be user-friendly for all users, regardless of their background or technical experience. Thanks again for your review, and don't hesitate to reach out to our team if you ever need any assistance!
Cheers - Emilia from Lucky Orange