Reviews (1,455)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its detailed insights into customer behavior through features like heatmaps, session recordings, and real-time analytics. They appreciate the tools for optimizing conversion rates, such as conversion funnels and checkout analytics. The app is noted for its user-friendly interface and smooth integration that doesn't slow down websites. Support is frequently praised for being responsive and helpful in facilitating quick solutions and effective onboarding.

January 21, 2025

Pretty easy to install and the recordings are a game changer to understand customs journeys as a first time buisness owner!

Pud & Ink
United Kingdom
7 days using the app
Lucky Orange LLC replied January 24, 2025

Thank you for taking the time to leave us a review! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Please let us know if you need anything!

Cheers - Emilia from Lucky Orange

November 21, 2024

Lucky Orange has been a game-changer for understanding my customers' behavior! What I really like is how intuitive it is—it integrates seamlessly with Shopify and is easy to set up and use, even for someone who isn’t an analytics expert.

Unlike Shopify Analytics, which is simplified but lacks insights into the full customer journey, or Google and Meta Analytics, which can feel overwhelming to set up and interpret, Lucky Orange gives me a clear, real-time view of how visitors interact with my site. The Heatmaps and Replay features let me test the customer journey, identify pain points, and quickly make user interface adjustments to improve the experience.

Sip Cozy Art
Canada
6 days using the app
Lucky Orange LLC replied November 25, 2024

“Game changer” is a phrase we love to hear from our customers! Seeing your customers’ experiences in real time can give you the insights you need to address their needs quickly and prevent any barriers to conversion. As you mentioned, traditional analytics can be either too simplified or too complicated. Lucky Orange allows you to quickly and easily see exactly what people are doing on your website, rather than guessing and piecing together the conversion puzzle with data points. Thanks for your review, and please don't hesitate to reach out if you need anything!

Cheers - Justin from Lucky Orange

January 29, 2025

Really useful app for my business, great analysis and awesome customer service! Very pleased customer!

Sanderson Wine Consultancy
United Kingdom
8 days using the app
Lucky Orange LLC replied February 5, 2025

Thank you for your review! Our team is always here to help, and we are thrilled we were able to impress you with our support and technology. Please let us know if you need anything!

Cheers - Jordan from Lucky Orange

December 13, 2024

This is an excellent app, very easy setup for Shopify, and the customer service/onboarding call was 100% worth the time, extremely helpful. Highly recommend. This heatmap app has more features than I actually expected like page interaction and live view, and more than any other I looked at.

Gray Bearded Green Beret
United States
4 days using the app
Lucky Orange LLC replied December 16, 2024

These are words we love to hear! Seeing what your customers experience in real time can provide the insights you need to address their needs quickly and prevent any barriers to conversion. Thank you for your review and recommendation. Please let us know if you need anything!

Cheers - Justin from Lucky Orange

November 14, 2024

Very useful app, it shows you How your customers and visitors behave on your store, therefore you can modify your add or Ui accordingly I strongly recommend it

Essential4You
Türkiye
3 months using the app
Lucky Orange LLC replied November 15, 2024

We appreciate your review and strong recommendation! We love when our users describe us as "very useful!" Seeing everything your visitors and customers do in real time provides tremendous insight as you work to improve your customer experience and conversions. If you need anything, please don't hesitate to reach out to our team for assistance. Happy tracking!

Cheers - Emilia from Lucky Orange

December 5, 2024

Must have. It really helps to track what customers really care about

heveon
Germany
About 1 month using the app
Lucky Orange LLC replied December 12, 2024

Must-have’ is a phrase we love to hear from our users! Seeing what your customers experience in real time can give you the insights you need to address their needs quickly and prevent any barriers to conversion. Thank you for your review, and we're here to support you if you need anything!

Cheers - Emilia from Lucky Orange

November 30, 2024

This is a great app, it really help me see where my customer visited and thier action

DeborahGrace
United States
3 months using the app
Lucky Orange LLC replied December 2, 2024

It sounds like you’ve been able to dive right into the insights and find ways to improve your website. I’d love to hear how getting that first-hand look at what customers do and experience can make such a difference for your store. Thank you for the review, and don’t hesitate to reach out if my team or I can assist you in any way.

Cheers - Bradley from Lucky Orange

January 15, 2025

Really inciteful to see where people are stopping, spending more time on, skipping past. Really valuable!

Pet First Aid with Dr. Olga Lynn
Australia
6 days using the app
Lucky Orange LLC replied January 16, 2025

Thank you for your review! There is really nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers! Thanks again, and don't hesitate to reach out if you need anything!

Cheers - Jordan from Lucky Orange

January 13, 2025

Very useful for getting valuable visitor insights

SootheFit
Denmark
4 months using the app
Lucky Orange LLC replied January 16, 2025

We appreciate your review and kind words! Love to hear that Lucky Orange insights gave you that front row experience to show you how visitors use your website. Happy tracking!

Cheers - Jordan from Lucky Orange

November 15, 2024

We've been using this app for about a week now and I must say I'm impressed. It's easy to use, provides great analytics, and has some good features. I think the best part is how quickly we were able to integrate and use. Looking forward to diving in and getting the most out of it for help with our website traffic and conversions.

Cotton Flower Clothing
United States
6 days using the app
Lucky Orange LLC replied November 18, 2024

We love impressing our users, and we're thrilled to have already accomplished this goal. Have you tried our Discovery feature? It helps you find answers to your most pressing questions about visitor behavior, such as what actions frustrated visitors or those who didn’t convert took while on your website. Our team is excited that you’ve found Lucky Orange easy to use and that you’re diving into the insights to improve your conversions. Thanks for your review, and remember, our team is here if you need anything!

Cheers - Justin from Lucky Orange