Reviews (1,455)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its detailed insights into customer behavior through features like heatmaps, session recordings, and real-time analytics. They appreciate the tools for optimizing conversion rates, such as conversion funnels and checkout analytics. The app is noted for its user-friendly interface and smooth integration that doesn't slow down websites. Support is frequently praised for being responsive and helpful in facilitating quick solutions and effective onboarding.

October 28, 2024

Lucky Orange has been a game changer for our website! It’s incredibly helpful to see how visitors interact with our pages in real-time. The heatmaps and session recordings provide so much insight, allowing us to quickly identify what’s working and what needs improvement. I especially like the form analytics; it’s amazing to see where users are dropping off. The only downside is that it can take a bit of time to load occasionally, but that’s just a small hicup. Overall, it's been a valuable addition to our toolkit!

ELITE CARAT
United Kingdom
3 months using the app
Lucky Orange LLC replied October 29, 2024

Wow! Thank you for your review and kind words! We love when our users refer to Lucky Orange as a "game changer!" There’s truly nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers.

Regarding load time, could you please reach out to support@luckyorange.com and reference this review? Our team is eager to explore your experience and ensure your insights are available faster than ever.

Thanks again for your review, and we're here if you need anything!

Cheers - Bradley from Lucky Orange

December 27, 2024

Amazing app verify useful for understand our customers behaviour/

À la mode maison
Canada
19 days using the app
Lucky Orange LLC replied January 2, 2025

Thank you for your review! Getting that front-row experience to see how your customers use your website makes all the difference in growing your business. We wish you continued success, and don't hesitate to reach out if we can help you in any way!

Cheers - Emilia from Lucky Orange

November 26, 2024

So far so good. Found this app during search. I am super pleased with the look, functionality and information provided. Super user friendly and super informative. The info recieved is eye opening and helping us fine tune our Ecomm site

MedPat Solutions
United States
5 days using the app
Lucky Orange LLC replied December 2, 2024

Those are words we love to hear! Nothing feels better than finding ways to make your customer experience better than ever. When you have a front-row seat to what your visitors do on your website, you eliminate any guessing or assumptions. Thank you for your review, and we're so glad you found us through search. We’re always here if you need anything!

Cheers - Justin from Lucky Orange

November 17, 2024

I'm having trouble with the heat maps not actually showing on my Mac? but the videos are helpful. I wish I had more for the price I'm paying.

The Worlds of Cassandra Featherstone
United States
30 days using the app
Lucky Orange LLC replied November 18, 2024

While we’re thrilled you’ve enjoyed watching session replays, let’s figure out what’s going on with your heatmaps. Unfortunately, we’ve been unable to locate any previous communication from you, so we appreciate you bringing this to our attention. Please respond to my last email at your earliest convenience so we can connect and resolve your issue.

Our app is optimized for both Mac and PC devices, and I’m eager to investigate what might be preventing your heatmaps from displaying. Some browsers and browser extensions can interfere with heatmaps, such as an ad blocker. We would be more than happy to dive into your case to see if this is what’s blocking your heatmaps. I look forward to hearing from you soon and will be watching my inbox for your reply.

Best regards - Jordan from Lucky Orange

November 17, 2024

So far its been really useful to understand the traffic on my new website

HARG
United Kingdom
2 months using the app
Lucky Orange LLC replied November 18, 2024

It sounds like you’ve been able to dive right into the insights and find ways to improve your website. I love to hear how getting that firsthand look at what customers do and experience can make such a difference for your store. Thank you for the review, and don’t hesitate to reach out if I or my team can assist you in any way.

Cheers - Emilia from Lucky Orange

December 22, 2024

This app is def a necessity if you are trying to use Shopify's out-of-the-box analytics to analyze web traffic driven by ads, and other campaigns. The recordings are the most helpful part.

The functionality could be a bit more intuitive, especially when it comes to interpreting trends and heat maps, but def a step up if you need to better understand how UX impacts customer behavior.

Mahogany House
United States
6 days using the app
Lucky Orange LLC replied December 24, 2024

Thank you for leaving us such a comprehensive review. You’re right—when you’re driving traffic through paid campaigns, you need to understand which campaigns were more successful and why. Lucky Orange gives you a front-row seat to see what people really do on your website and to better understand the impacts of those UX optimizations. When you get the chance, would you please reply to my last email referencing this review? We want to better understand how we can make our functionality more intuitive. Thanks again, and I look forward to hearing from you soon!

Cheers - Emilia from Lucky Orange

November 8, 2024

Had a great call with Emilia this morning. She was very sweet and helped me with integrating the software with my Shopify store. The process was seamless. Really a great start!

M&J Games, LLC
United States
6 months using the app
Lucky Orange LLC replied November 11, 2024

I'm so glad you enjoyed our call! Our free onboarding call is available to all users to help them get started on the right foot with Lucky Orange. Our team prioritized an effortless integration to bring you the visitor behavior insights you need to grow your website and business.

Thanks for your review, and we're just one email away if you need anything!

Cheers - Emilia from Lucky Orange

November 19, 2024

The easiest install I've ever had with an app - instantly worked, instant feedback and didn't do anything bad to my site or create any lag. The information provided in the dashboard is easy. Everything is very intuitive and I love the AI question ability for analyzing site data.

BeMo
United States
5 days using the app
Lucky Orange LLC replied November 22, 2024

We like things easy, especially when it comes to installing and using Lucky Orange! It's great to hear that you've had such a positive experience. Our dashboard and Discovery features are excellent for getting the information you need to make data-driven changes to your website. Nothing feels better than finding ways to enhance your customer experience. Thanks for sharing the Lucky Orange love, and we’re always here if you need anything!

Cheers - Justin from Lucky Orange

November 12, 2024

Lucky Orange is quickly entering our daily routine for store checks.
We installed it because something seemed off, and it turned out there were some tracking issues with Shopify. We checked the recordings and Lucky Orange gave us the peace of mind we needed after days of trying to identify possible problems. As we playing the video sessions, we started to analyze how visitors interact with our site, we've already identified key areas for improvement.
Although we don't have a lot of data yet, the heatmaps have shown interesting patterns—like the fact that customers are actually using filters, which was a surprise to us.
The dashboard also stands out by offering a clear and simple way to see a lot of useful information at a glance. Overall, Lucky Orange is becoming an essential tool for understanding what's happening on our site...whenever you feel something is not right, you go and check the videos!

Wander Wears
Italy
5 days using the app
Lucky Orange LLC replied November 14, 2024

Thanks for taking the time to leave us such a great review! Removing the guesswork by using visitor behavior opens up all sorts of opportunities to improve your sales and customer experience. As you’ve experienced, you can leverage your existing traffic to understand how people are truly engaging with your store. Getting that front-row seat to your visitors is truly a game changer. Again, thank you for your review, and we're here if you need anything else! Happy tracking!

Cheers - Justin from Lucky Orange

January 28, 2025

Really simple easy to worck but helps a lot.
I really recomend.

Fama Elegance
Portugal
7 days using the app
Lucky Orange LLC replied February 5, 2025

Thank you for sharing the Lucky Orange love! Being able to see what visitors do and experience on your Shopify site can make all of the difference in improving the customer experience and your conversions. Thanks again, and don't hesitate to reach out if you need anything.

Cheers - Jordan from Lucky Orange