Reviews (1,458)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its detailed insights into customer behavior through features like heatmaps, session recordings, and real-time analytics. They appreciate the tools for optimizing conversion rates, such as conversion funnels and checkout analytics. The app is noted for its user-friendly interface and smooth integration that doesn't slow down websites. Support is frequently praised for being responsive and helpful in facilitating quick solutions and effective onboarding.

March 3, 2025

Great app, very easy to use, and great insights on your customers journey.

Giftology London
United Kingdom
12 days using the app
Lucky Orange LLC replied March 6, 2025

Thank you for your review! Being able to see what visitors do and experience on your Shopify store can make all the difference in improving the customer experience journey. ...

November 15, 2024

We've been using this app for about a week now and I must say I'm impressed. It's easy to use, provides great analytics, and has some good features. I think the best part is how quickly we were able to integrate and use. Looking forward to diving in and getting the most out of it for help with our website traffic and conversions.

Cotton Flower Clothing
United States
6 days using the app
Lucky Orange LLC replied November 18, 2024

We love impressing our users, and we're thrilled to have already accomplished this goal. Have you tried our Discovery feature? It helps you find answers to your most pressing ...

December 27, 2024

Amazing app verify useful for understand our customers behaviour/

À la mode maison
Canada
19 days using the app
Lucky Orange LLC replied January 2, 2025

Thank you for your review! Getting that front-row experience to see how your customers use your website makes all the difference in growing your business. We wish you ...

November 26, 2024

So far so good. Found this app during search. I am super pleased with the look, functionality and information provided. Super user friendly and super informative. The info recieved is eye opening and helping us fine tune our Ecomm site

MedPat Solutions
United States
5 days using the app
Lucky Orange LLC replied December 2, 2024

Those are words we love to hear! Nothing feels better than finding ways to make your customer experience better than ever. When you have a front-row seat to what your ...

December 22, 2024

This app is def a necessity if you are trying to use Shopify's out-of-the-box analytics to analyze web traffic driven by ads, and other campaigns. The recordings are the most helpful part.

The functionality could be a bit more intuitive, especially when it comes to interpreting trends and heat maps, but def a step up if you need to better understand how UX impacts customer behavior.

Mahogany House
United States
6 days using the app
Lucky Orange LLC replied December 24, 2024

Thank you for leaving us such a comprehensive review. You’re right—when you’re driving traffic through paid campaigns, you need to understand which campaigns were more ...

March 4, 2025

great app, really helps us with knowing the pain points on our site!

Wild Chai
United Kingdom
4 days using the app
Lucky Orange LLC replied March 6, 2025

Thanks for taking the time to leave us a review! Love to hear that Lucky Orange insights gave you that front row experience to show you how visitors use your website. Again, ...

January 28, 2025

Really simple easy to worck but helps a lot.
I really recomend.

Fama Elegance
Portugal
7 days using the app
Lucky Orange LLC replied February 5, 2025

Thank you for sharing the Lucky Orange love! Being able to see what visitors do and experience on your Shopify site can make all of the difference in improving the customer ...

November 17, 2024

I'm having trouble with the heat maps not actually showing on my Mac? but the videos are helpful. I wish I had more for the price I'm paying.

The Worlds of Cassandra Featherstone
United States
30 days using the app
Lucky Orange LLC replied November 18, 2024

While we’re thrilled you’ve enjoyed watching session replays, let’s figure out what’s going on with your heatmaps. Unfortunately, we’ve been unable to locate any previous ...

October 28, 2024

Lucky Orange has been a game changer for our website! It’s incredibly helpful to see how visitors interact with our pages in real-time. The heatmaps and session recordings provide so much insight, allowing us to quickly identify what’s working and what needs improvement. I especially like the form analytics; it’s amazing to see where users are dropping off. The only downside is that it can take a ...

ELITE CARAT
United Kingdom
3 months using the app
Lucky Orange LLC replied October 29, 2024

Wow! Thank you for your review and kind words! We love when our users refer to Lucky Orange as a "game changer!" There’s truly nothing like seeing exactly what people are ...

November 17, 2024

So far its been really useful to understand the traffic on my new website

HARG
United Kingdom
2 months using the app
Lucky Orange LLC replied November 18, 2024

It sounds like you’ve been able to dive right into the insights and find ways to improve your website. I love to hear how getting that firsthand look at what customers do and ...