Reviews (1,399)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its heatmaps, session recordings, and form analytics, which effectively pinpoint usability issues by tracking customer interactions. They appreciate the real-time insights into visitor behavior, leading to improved sales and website performance. The app is noted for its easy installation, intuitive interface, and seamless Shopify integration. Responsive and helpful customer support further enhances its appeal for optimizing online presence and business growth.
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Jordan was very helpful in sorting my issue with billing - great customer service! Thank you :)
Thank you for such kind words! We strive to provide all of our customers with a great product and great support. We're always here to support our users and are happy that we could resolve your issue so quickly. Thank you again for sharing the Lucky Orange love, and we’re just one email away!
Cheers - Jordan from Lucky Orange
very good app for tracking, thanks to bradley helped me setup my account !:)
Thank you for your review! We're always happy to help, and I'm glad we could connect to get your account set up. If you need anything, please don't hesitate to reach out. Happy tracking!
Cheers - Bradley from Lucky Orange
It didnt work for our Impact theme, the hole recording is gliched so we sadly could not use the replays feature. The support said, its currently a bug but it will not be fixed right now. There was no more effort to try and fix my issue. I asked for a refund since the app is not wokring like intended, that was over a month ago, i was charged with 40€ even after chainging the plan to free.
I even have the promis for the refund written, on email, but sadly that has not happened jet.
Dissapointed to say the least
We appreciate your feedback. The custom Shopify theme you’re using handles image carousels in a way that prevents Lucky Orange from capturing visitor data. Additionally, your refund has been issued, and we appreciate your patience. As I mentioned in my email, we had to wait for Shopify to charge you before we could issue the refund. That’s why you saw the charge on your account, which we then immediately refunded once it came through.
If you have any other questions, don’t hesitate to reach out. I look forward to hearing from you soon.
Best regards - Emilia from Lucky Orange
I'm new to Lucky Orange, and Emilia gave me a clear and very helpful overview of the main features over zoom. She was friendly, answered all my questions, and I felt right at home talking with her. It made me excited to explore all the things Lucky Orange can do!
Here's another big welcome to Lucky Orange! Our onboarding call is free for all of our users and is a great way to learn about our 20+ features while having any questions you may have answered. Our team loves it because we get to connect with our users and help them get as much as they can from Lucky Orange. As you continue to use Lucky Orange, please don't hesitate to reach out if you run into any issues or have questions. We're just one email away. Thanks for your review, and happy tracking!
Cheers - Emilia from Lucky Orange
Just got started with Lucky Orange but I am LOVING it. It's so fun and helpful to watch people shop. Their platform is really user friendly and their customer service is so lovely. I also love that it doesn't effect site speed as much as Microsoft Clarity which is great too! 10/10 recommend!
We’re so happy that you’ve been able to start wading into Lucky Orange insights! Our team is just one email away if you need anything, and we're always here to help our customers be as successful as possible, both now and in the future. Using visitor behavior to learn more about your website visitors can help create an exceptional online experience.
Regarding site speed, you’re right! Lucky Orange is designed to have minimal impact on your site speed. Our tracking code loads asynchronously, meaning it doesn't load on your site until the essential elements have fully loaded and are fully functional. In comparison with other conversion rate optimization tools, Lucky Orange continues to receive the highest marks in Yottaa's annual report, indicating that our software has little to no performance impact on website speed. Thanks for your review and 10/10 recommendation, and let us know if you need anything!
Cheers - Emilia from Lucky Orange
Lucky Orange Heatmaps & Replay is my go to app for looking how my store is doing...Its really very simple and i understand everything it show and it shows everything i want to know.Really good app
We love to hear that Lucky Orange is your "go to" app! It's always amazing what insights visitor behavior can bring you, and it can help you spot those "a-ha!" moments faster than ever before. Thanks for leaving us a review, and don't hesitate to reach out if you need anything!
Cheers - Jordan from Lucky Orange
Not started using this properly yet, but after an onboarding call with Emilia I am excited to get started.... Hopefully Lucky orange will help me get to the bottom of my conversion challenges.
We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Our team loves to help our users get as much as they can from Lucky Orange, and our 15-minute app tour is a great way to accomplish it. Plus it’s always great to connect with our customers. We can't wait to hear how visitor behavior helped you spot those conversion barriers. Thank you for your review, and don’t hesitate to reach out if you need anything. Happy tracking!
Cheers - Emilia from Lucky Orange
This app for Shopify.com has been excellent and insightful! I can see the most visited pages and watch videos of what each one does. Highly recommended
It sounds like you’ve been able to dive right into the insights and find ways to improve your website. Love to hear how getting that first-hand look at what customers do and experience can make such a difference for your store. Thank you for the review and don’t hesitate to reach out should I or my team be able to assist you in any way.
Cheers - Emilia from Lucky Orange
So far my experience with lucky Orange has been great!
The app has enabled me to make better decisions for content and all round navigation on my e-com website thanks to precise customer path/ clic data.
The onboarding process was very easy and made much better by an personnalised call with an account manager.
Would very much recommend.
Thanks for leaving us a review! We love that we've been able to impress you with our technology and onboarding! There really is nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. Our team is always here to assist you, and our onboarding call is designed to help our users get the most from our 20+ features. Thanks again for your review, and happy tracking! We're here if you need anything.
Cheers - Emilia from Lucky Orange
Very useful app, it shows you How your customers and visitors behave on your store, therefore you can modify your add or Ui accordingly I strongly recommend it
We appreciate your review and strong recommendation! We love when our users describe us as "very useful!" Seeing everything your visitors and customers do in real time provides tremendous insight as you work to improve your customer experience and conversions. If you need anything, please don't hesitate to reach out to our team for assistance. Happy tracking!
Cheers - Emilia from Lucky Orange