Reviews (847)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly value this app for its ability to provide deep insights into customer behavior through features like heatmaps, session recordings, and real-time analytics. They appreciate its intuitive dashboard, easy setup, and responsive customer support. The app helps in optimizing websites and boosting conversion rates by improving user experience and identifying high-intent visitors. Tailored onboarding and educational support are also noted benefits.
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This app is super helpful. It really helps you see your blind spots.
Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Again, we appreciate your review, and we're here should you need anything else!
Cheers - Jordan at Lucky Orange
Lucky Orange has been a great addition to our store with the insight it provides into customer behaviour. Their support is also excellent and always on hand to assist with any queries!
There’s nothing quite like the feeling when you see exactly what’s stopping more visitors from turning into customers. Instead of blindly trying to improve your website, you can isolate the issue and fix it by using Lucky Orange to see visitor behavior. Thank you for your review and don’t hesitate to reach out if you need anything! We're just one email away!🙂
Cheers - Emilia from Lucky Orange
It breaks down the data from traffic into understandable categories and helps me identify where I need to improve
Seeing exactly what your visitors and customers do and experience on your website can make all the difference in improving your website and growing your business. Thanks for your review, and we’re always here should you need anything!
Cheers - Jordan from Lucky Orange
Support is great
Easy to use
Helpful insight to understand our customer base
Thank you for such kind words! We strive to provide all of our customers with a great product and great support. Thank you again for leaving us a review, and we're here if you need anything.
Cheers - Justin from Lucky Orange
The app itself worked fine, but I was really disappointed with the cancellation process. After downgrading to the free plan on their website, I was still charged for another month — something I wasn’t expecting. It turns out I also needed to manually delete the app from our shop to fully stop the charges, which wasn’t clearly communicated. It was a frustrating experience, and I wish the process had been more straightforward.
We appreciate you taking the time to share your feedback and sincerely regret the inconvenience caused by the unexpected charge. We have initiated a full refund for the most recent charge, which is currently being processed by Shopify. Please be aware that Shopify manages the refund timeline, which can take up to 30 days. For any updates on the refund status, you may find it helpful to contact Shopify directly.
Best Regards - Bradley, Director of Client Services at Lucky Orange
Excellent app to see exactly where customers are scrolling, clicking, adding to cart, or exiting. The free plan is perfect when you're just starting out. I love to use this when I've made changes to my site to see how things are working (or not working) for my customers. The customer service is outstanding. Quick, friendly, and helpful! Highly recommend Lucky Orange!
Thanks for taking the time to leave us a review! Seeing exactly what your visitors and customers do and experience on your website can make all the difference in improving your website and growing your business. Thanks for your review, and happy tracking! We're just an email away if you need anything!
Cheers - Emilia from Lucky Orange
LO is a good way to track visits, however, not all visits record and/or play. The conversion funnels and analytics are helpful tools to see where visitors drop off and to check how successful social media campaigns were to drive traffic to our site.
It sounds like you’ve been able to dive right into the insights and find ways to improve your website. Love to hear how getting that firsthand look at what customers do and experience can make such a difference for your store. Thank you for the review and don’t hesitate to reach out should I or my team be able to assist you in any way.
Cheers - Jordan from Lucky Orange
I’m learning so much about my site visitors. Lucky Orange is a great tool to analyze consumer behaviors and experience on your business site. I highly recommend small businesses learning from their integration with Shopify and any other platforms that they work with. Lovely!
Thank you for your review and recommendation. Getting that front row to your visitors’ experiences on your Shopify store can make the difference in identifying conversion-killing issues. Thanks again for sharing that Lucky Orange love! We’re here if you need anything.
Cheers - Emilia from Lucky Orange
In just 15 minutes I learned more than I ever could from hours of YouTube tutorials. Jordan was energetic, practical, and clearly knows the app inside out. He answered every question quickly and accurately—and often anticipated what I needed before I even asked. It’s the first time (and maybe the last) I’ve spoken with a representative who truly understood the product and actually listened.
These are words we love to hear! Our team loves to help our customers get as much as they can from Lucky Orange, and our 15-minute call is a great way to accomplish it. Thanks again for your review, and don't hesitate to reach out with any questions!
Cheers - Jordan from Lucky Orange
App allowed me to track customers path on my website and make changes that improved my conversion rates. Would be awesome if the app could include conclusions based on the data provided as well.
Thank you for your review! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Again, we appreciate your review, and we're here should you need anything else!
Cheers - Justin from Lucky Orange