Reviews (1,318)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to boost conversions and sales through detailed insights into customer behavior. Key features like heatmaps, session recordings, and real-time visitor tracking help identify user pain points and optimize websites. Merchants appreciate the easy installation and user-friendly interface, which facilitate quick, data-driven decisions. The customer support is also noted for being responsive and effective, enhancing the app's overall value.

July 18, 2024

Provides great data!

dome BEAUTY
United States
11 months using the app
Lucky Orange LLC replied July 23, 2024

It sounds like you’ve been able to dive right into the insights and find ways to improve your store. Love to hear how getting that first-hand look at what customers do and experience can make such a difference for your store. Thank you for the review and don’t hesitate to reach out should I or my team be able to assist you in any way.

Cheers - Jordan from Lucky Orange

June 28, 2024

It is extremely helpful to see how customers visit my site and understand where I can improve my Shopify store

Green Life Depot
United States
14 days using the app
Lucky Orange LLC replied July 1, 2024

Love that Lucky Orange continues to play a crucial role in the growth of your website and business. Visitor behavior really makes all the difference! Thank you for your review, and we’re here should you need anything else!

Cheers - Justin from Lucky Orange

September 7, 2024

Herramienta fundamental cuando quieres iniciar o haces cambios importantes en tu diseño de página. Con el nuevo plan de 100 rastreos gratis sería un desperdicio no instalarlo.

Cobb México
Mexico
Almost 2 years using the app
Lucky Orange LLC replied September 10, 2024

¡Emocionados de escuchar cómo Lucky Orange ha tenido un impacto positivo en toda tu website! Poder entender a tus visitantes es invaluable. ¡Gracias por esta reseña de cinco estrellas y por tus consejos para otros comerciantes de Shopify! Estamos aquí si necesitas algo más.

Saludos - Emilia de Lucky Orange

June 4, 2024

Honestly I am still new to this app and to Shopify. But from what I have experienced so far I am very grateful for lucky orange and the information it can provide me.
I rated 5 stars because so far I found it easy to navigate and I am using the free version and finding it working well for my needs. I am looking forward to using it more

Kaleilehua Designs
United States
9 days using the app
Lucky Orange LLC replied June 6, 2024

Thanks for your review and thrilled to earn your five stars! It sounds like you've already been able to dive in to find the insights you want and need. To get even more from Lucky Orange, make sure you schedule your free tour of our app! One of our experts will make sure everything is set up and show you the ins and outs of our features. Simply reply to my last email to find the best time that fits with your schedule for your free tour! Thanks again for your review, and we're here if you need anything!

Cheers - Justin from Lucky Orange

June 20, 2024

We find it impossible to make informed decisions about our customer journey without the proper analytics. That is why we trust Lucky Orange to help us understand our customer's pain points.

SIC Lifestyle
United States
13 days using the app
Lucky Orange LLC replied June 21, 2024

Wow! It sounds like you’ve been able to dive right into the insights and find ways to improve your website. We love to hear that Lucky Orange insights was able to show you how visitors use your website and help you drive changes that have helped grow business. Thank you for your review, and please don’t hesitate to reach out if we can be of service in any way! Happy tracking!

Cheers - Emilia from Lucky Orange

July 2, 2024

Great customer service. Invaluable data gathered that will help take my business to the next level.

Butter & Lye
United States
5 days using the app
Lucky Orange LLC replied July 12, 2024

Being able to see firsthand how customers spend time on your website can make a huge difference for your website and customer experience. I’m here if you have any questions! Thanks for spreading the Lucky Orange love.

Cheers - Jordan from Lucky Orange

June 19, 2024

This app has been excellent so far! I have been able to help identify short coming on my website in just the 2 days I have used the app fully. Emilia was so helpful with understanding the plans available and how the app works. I recommend this app to anyone that is struggling to understand where the dropoff of sessions is happening. :D Thank you Lucky Orange Team

Hydro-Max Jetter
United States
2 days using the app
Lucky Orange LLC replied June 21, 2024

Love to hear that we impressed you with visitor behavior! When you can see exactly what people experienced and did on your website, you can make changings in real-time that help improve the customer experience and your sales. It's a win/win! Thanks for your review and recommendation! We would love to hear what you think of our new Discovery feature!

Cheers - Emilia from Lucky Orange

September 5, 2024

Helpful and informative app

RoyalRoofTopTent
United States
Over 1 year using the app
Lucky Orange LLC replied September 10, 2024

Thank you so much for leaving us a review! There’s really nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. Don't hesitate to reach out if you need anything!

Cheers - Jordan from Lucky Orange

June 4, 2024

Lucky Orange app helps me understand our customers' behaviors and what they do on my site.

OpenSky Outdoor Deals
Japan
About 2 months using the app
Lucky Orange LLC replied June 5, 2024

Thank you for your review! Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. When you can see what’s happening on “the other side of the screen,” you get a front seat to your customers’ online interactions. Thanks for sharing the Lucky Orange love, and we’re always here should you need anything!

Cheers - Justin from Lucky Orange

May 29, 2024

Emilia was super in helping me with my issue. She knew exactly what to do an how to take care of my problem with no issue at all. She explained everything in detail to my understanding. These guys are super an very knowledgeable an know what they're doing. Thank you Emilia!

Classy Comfort
United States
20 days using the app
Lucky Orange LLC replied May 31, 2024

We're happy to resolve your issue and get you back on tracking! Our team is happy to assist in any way that we can! Thank you for the review and don’t hesitate to reach out should I or my team be able to assist you in any way.

Cheers - Emilia from Lucky Orange