Lucky Orange Heatmaps & Replay , 1,145 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its insightful customer behavior analysis, particularly its heatmap and real-time session replay features. Additional features like live chat, surveys, and announcements are also available. The customer service is often praised for its responsiveness and expertise. However, some merchants noted issues with bot views inflating recording sessions and considered the pricing high, especially for small businesses or those with high page views.
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Great insight into customer behavior.
Thank you for your review! Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. Thanks again for your review, and we're here if you need anything. Happy tracking!
Cheers - Emilia from Lucky Orange
Very Easy to use, great customer support
Hopefully my issues with notifications of visitors resolved
Many thanks for the app
Thank you for your review and kind words! Learning the pain points your customers are having and being able to quickly address them is invaluable. Nothing feels better than finding ways that make your customer experience better than ever. Thanks again for sharing the Lucky Orange love, and we’re always here should you need anything!
Cheers - Emilia from Lucky Orange
Great insight to the business from a customer point of view. Functions well
Thanks for your review! We’re thrilled to hear that you are enjoying using Lucky Orange on your website. We feel “Lucky” to be a part of your website analytics journey. 😉
Cheers – Emilia from Lucky Orange
i was using another platform but I love Lucky Orange Ui a lot better and gives more data. This is the best one i have used
Thrilled to hear how Lucky Orange has made a positive impact across your website! Being able to understand your visitors is invaluable. Thank you for this five-star review! We’re here if you need anything else.
Cheers - Jordan from Lucky Orange
The recording features on this app are good and you gain valuable insight into visitor behaviour. It's fairly simple to use. However, I remove a star because the heat map tools are temperamental and often show little or no data.
Thanks for your review! We're glad you've enjoyed session recordings. It's always amazing when you can see what people are really doing on your website and how they interact with it. Regarding your heatmap concerns, can you please send an email to support@luckyorange.com? Our team will take a look and figure out what's going on. I look forward to hearing from you soon!
Cheers - Emilia from Lucky Orange
This app was removed from my site because the second I installed it I got inundated with sales emails, despite not giving permission for this. I have unsubscribed from their emails multiple times, reported junk, and uninstalled the app, yet somehow they STILL keep swamping me with sales emails and daily reports about my website they shouldn't have access to. It might be a good app, but if this is how they treat personal data under GDPR I can't in good faith use it or recommend the app to others.
To respond to the feedback:
- The emails on both lists (the welcome emails and the one I unsubscribed from) continue to send emails. They land despite Lucky Orange being a blocked sender.
- The daily snapshots of 0 traffic and 0 data sends automatically despite the app being uninstalled and the API integration being cancelled from my end.
- The API integration was removed due to GDPR issues.
- Since installing Lucky Orange, I have also been inundated with spam emails from multiple other sources, which started on the day I installed Lucky Orange.
Lucky Orange is committed to upholding the highest standards of GDPR compliance. We do not now nor have ever sold our user information to a third party. Additionally, we give you multiple ways to opt out of the emails if you no longer wish to receive them. We confirmed all emails are turned off for you moving forward and would be more than happy to address any other questions you have by scheduling some time with you to connect. Either reply to my last email or use this link to find the best time in your schedule to connect: https://calendly.com/luckybradley/15min. I look forward to assisting you soon.
Best Regards - Bradley from Lucky Orange
I would recommend this app. Because it's features let us understand the customer behaviour.
Thank you for your review and recommendation! Learning the pain points your customers are having and being able to quickly address them is invaluable. Nothing feels better than finding ways that make your customer experience better than ever. Thanks again for sharing the Lucky Orange love, and we’re always here should you need anything!
Cheers - Emilia from Lucky Orange
A very helpful app with useful insights, and exceptional customer service!
Thank you for your review! It sounds like you've been able to dive right into Lucky Orange visitor behavior and find ways to improve your website. Being able to understand your visitors is invaluable. Thanks again for this five-star review and the kinds words about our support. We’re here if you need anything else!
Cheers - Emilia from Lucky Orange
Jordan was awesome, customer service was top tier, Jordan took the time to explain everything with me and answered my questions, Jordan also offered future assistance when I need it, his customer service was 10 out of 10
I love talking with our customers about how to best leverage Lucky Orange, and I’m so glad you found the call beneficial! We’re always here to support our customer’s success and are thrilled that we were able to impress you with our technology, onboarding and customer support. Thank you for allowing us to be part of your store’s journey. Don’t hesitate to reach out if we can be of service in any way. Happy tracking!
Cheers - Jordan from Lucky Orange
The app itself is not bad, but after removing it from the store - it continues to collect information, i.e. it has not been cleaned from the code after removal
We appreciate you reaching out to us. In reviewing your website, I can confirm that our tracking code is no longer on your website. Since you are within your trial period, your account will automatically close on March 27. No further action is required from your end. From our previous email conversations, you referenced that you continue to receive email reports. These are managed within our app and will stop sending once your trial is over. In the meantime, I’ve deactivated the email reports for you. If you have additional questions, please respond to my last email.
Best Regards - Kelsey from Lucky Orange