Reviews (1,458)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its detailed insights into customer behavior through features like heatmaps, session recordings, and real-time analytics. They appreciate the tools for optimizing conversion rates, such as conversion funnels and checkout analytics. The app is noted for its user-friendly interface and smooth integration that doesn't slow down websites. Support is frequently praised for being responsive and helpful in facilitating quick solutions and effective onboarding.

February 17, 2025

Very new to the app and I like what I see so far. The onboarding call with Justin was also very helpful. Thank you!!

The MARQE
United States
About 5 hours using the app
Lucky Orange LLC replied February 24, 2025

Thank you for your review! Our team loves to help our customers get as much as they can from Lucky Orange, and our 15-minute call is a great way to accomplish it. Thanks ...

October 30, 2024

Really good app, It for sure helps to understand how your customers are thinking and what they are looking at.

Bluca
Switzerland
About 2 months using the app
Lucky Orange LLC replied November 1, 2024

Those are words we love to hear! Nothing feels better than discovering ways to enhance your customer experience. When you utilize visitor behavior, it feels like peeking ...

October 4, 2024

We always had a rough idea of where our website could improve, but Lucky Orange gave us the visibility we were missing. Being able to watch actual user sessions and see exactly where visitors were getting stuck or dropping off has made it so much easier to make tweaks that matter.

IVeinte Terp Vodka
United States
5 months using the app
Lucky Orange LLC replied October 7, 2024

We appreciate your review! It's always amazing how visitor behavior shows you exactly what happened during someone's visit to your website. No more guessing or trying to make ...

November 19, 2024

Love the replays. Super helpful for optimizing my site

Small World
United States
3 months using the app
Lucky Orange LLC replied November 22, 2024

Lucky Orange has so many features that can help you see your store from your customers’ perspective and understand how they are interacting with it. We’re glad to hear that ...

October 29, 2024

Lucky Orange is fantastic for gaining deep customer insights. It’s been invaluable in highlighting our users' challenges on our website, giving us real-time visuals of how customers interact with our pages. Thanks to its heatmaps and session recordings, we could pinpoint and fix several issues affecting user experience, which we might have otherwise missed. The app also provided detailed data on ...

Forage Hyperfoods
Canada
5 days using the app
Lucky Orange LLC replied October 31, 2024

We appreciate the time you took to leave us such a glowing review! When you can dive deep into what your visitors are doing, you gain unprecedented insights in real time to ...

September 10, 2024

This app is a must-have. It's, probably, one of the top 3 apps a merchant should install. It gives golden information on the customers' journey in, through and out of one's eshop.

Support is, also, excellent. Every time I needed some answers or help, they were there to answer them quickly and to the point.

So, I must say that I cannot recommend this app highly enough !

COLORADDICTED.COM
Greece
Almost 8 years using the app
Lucky Orange LLC replied September 12, 2024

Wow! These are words we love to hear. There’s nothing quite like the feeling when you see exactly what’s stopping more visitors from turning into customers. Instead of ...

October 20, 2024

I would recommend Lucky Orange to basically see your prospective customers behaviors and adjust how your store looks and its interaction/functionality etc.. very useful

ChicXO
United States
About 2 months using the app
Lucky Orange LLC replied October 25, 2024

Thanks for your review and recommendation! It's great to see that Lucky Orange continues to play a crucial role in the growth of your website and business. Visitor behavior ...

November 3, 2024

Really Happy with Lucky Orange , very straight forward and easy to use

Wonderscape Toys
United Kingdom
2 months using the app
Lucky Orange LLC replied November 8, 2024

Life is complicated enough, so why should your visitor behavior tool be complicated too? We're thrilled that we've been able to impress you, especially with our user-friendly ...

October 7, 2024

It's amazing to have a tool to improve your store design. Lucky Orange is the best i tried so far.
Very detailed reviews and you can select the most important ones (checkout, added to cart).
Also the heatmap is a must.

I recommend it for any shopify store.

dfrnt Coffee
Spain
3 months using the app
Lucky Orange LLC replied October 9, 2024

We appreciate your review and recommendation! There’s nothing quite like the feeling when you see exactly what’s stopping more visitors from turning into customers, ...

November 7, 2024

very good app for tracking, thanks to bradley helped me setup my account !:)

Designhallen
Sweden
3 months using the app
Lucky Orange LLC replied November 11, 2024

Thank you for your review! We're always happy to help, and I'm glad we could connect to get your account set up. If you need anything, please don't hesitate to reach out. ...