Reviews (1,452)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its detailed insights into customer behavior through features like heatmaps, session recordings, and real-time analytics. They appreciate the tools for optimizing conversion rates, such as conversion funnels and checkout analytics. The app is noted for its user-friendly interface and smooth integration that doesn't slow down websites. Support is frequently praised for being responsive and helpful in facilitating quick solutions and effective onboarding.

November 25, 2024

Lucky Orange is an essential tool for any business. I had an incredibly productive meeting with Jordan, who guided me through the setup process and provided invaluable support. this platform is a game-changer and I believe every business can benefit from using it

Serenify Spot
United States
7 months using the app
Lucky Orange LLC replied December 2, 2024

Thank you for your review and recommendation! We love that we've earned the distinction of being an essential tool for your business as well as for other businesses! I'm glad you found our call helpful; we strive to ensure our users get the most out of the 20+ features available through Lucky Orange. Thanks again, and don't hesitate to reach out if you need anything!

Cheers - Jordan from Lucky Orange

December 8, 2024

Great app to use to point out potential problems on your site. Great experience

MediTone
Slovenia
3 months using the app
Lucky Orange LLC replied December 13, 2024

Being able to see firsthand how customers spend time on your website can make a huge difference for your website and customer experience. I’m here if you have any questions! Thanks for spreading the Lucky Orange love.

Cheers - Emilia from Lucky Orange

February 13, 2025

This app is great and has many in-depth features. Jordan went through pretty much every aspect of the platform during our 15 minute personalized onboarding call. The recordings & Heatmaps are most helpful in my opinion allowing you to see exactly what customers do or don't do while visiting your site.

CW
CW Dressings

CW Dressings™
United States
11 days using the app
Lucky Orange LLC replied February 17, 2025

These are words we love to hear! Our team loves to help our customers get as much as they can from Lucky Orange, and our 15 minute call is a great way to accomplish it. Thanks again for your review and don't hesitate to reach out with any questions!

Cheers - Jordan from Lucky Orange

December 24, 2024

Great to see what customers are doing on the website

The Pampered Bath
United States
About 1 month using the app
Lucky Orange LLC replied January 2, 2025

These are words we love to hear! Seeing what your customers experience in real time can give you the insights you need to address their needs quickly and prevent any barriers to conversion. Thank you for this five-star review and for your business over the last year! Please let us know if you need anything!

Cheers - Emilia from Lucky Orange

December 3, 2024

Great app although a little problem with the product thumbnail sizes on replay on certain occasions, but all in all a very very nice must-have app!

5 Stars!

Vionis Industries - based in Düsseldorf
Germany
3 months using the app
Lucky Orange LLC replied December 6, 2024

We appreciate your review, and we love to hear that Lucky Orange has provided you with the insights you need to grow your business and improve your website. Regarding the product thumbnail sizes shown in the session recordings, could you please respond to the last email from our team? We would be happy to look further into your experience to see what's going on and find a resolution. Thanks again for your review, and happy tracking!

Cheers - Emilia from Lucky Orange

December 8, 2024

Like and good app

Nexus Labs
United States
2 months using the app
Lucky Orange LLC replied December 13, 2024

Thanks for leaving us a review! Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. We appreciate your review, and we’re here if you have any questions. Happy tracking!

Cheers - Emilia from Lucky Orange

January 8, 2025

Perfect

Rameva
Germany
14 days using the app
Lucky Orange LLC replied January 10, 2025

Thanks for your review! We love when our users call us "perfect!" We strive to provide our users with only the best technology and support, and it sounds like we've been able to achieve our goal! Being able to see what visitors do and experience on your Shopify store can make all the difference in improving the customer experience and your conversions. Again, thank you for your review, and please reach out if we can provide any further assistance. Happy tracking!

Cheers - Emilia from Lucky Orange

December 5, 2024

I'm delighted about Lucky Orange. From the name, the vibe, and the customer data I get.
I had a button with a wrong link, it took me a few days to figure out what was wrong from a simple session. WOW!
Btw, it also has a live chat functionality!

wowcanvas.ro
Romania
2 months using the app
Lucky Orange LLC replied December 12, 2024

Thank you for your fantastic review! We’re thrilled to hear that you’re loving Lucky Orange technology and our vibe. It’s amazing how a simple session can reveal so much! We're glad you discovered the button issue—hats off to you for solving it! It’s always incredible when you can see exactly what went wrong. That "A-ha!" moment never fails to be an awesome feeling. And yes, our live chat is included in all trials and plans. We're delighted that you’ve been able to use that as well. Thanks again for your review, and don’t hesitate to reach out if you need anything!

Cheers - Emilia from Lucky Orange

November 30, 2024

This is a great app, it really help me see where my customer visited and thier action

DeborahGrace
United States
3 months using the app
Lucky Orange LLC replied December 2, 2024

It sounds like you’ve been able to dive right into the insights and find ways to improve your website. I’d love to hear how getting that first-hand look at what customers do and experience can make such a difference for your store. Thank you for the review, and don’t hesitate to reach out if my team or I can assist you in any way.

Cheers - Bradley from Lucky Orange

December 27, 2024

Amazing app verify useful for understand our customers behaviour/

À la mode maison
Canada
19 days using the app
Lucky Orange LLC replied January 2, 2025

Thank you for your review! Getting that front-row experience to see how your customers use your website makes all the difference in growing your business. We wish you continued success, and don't hesitate to reach out if we can help you in any way!

Cheers - Emilia from Lucky Orange