Reviews (1,454)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its detailed insights into customer behavior through features like heatmaps, session recordings, and real-time analytics. They appreciate the tools for optimizing conversion rates, such as conversion funnels and checkout analytics. The app is noted for its user-friendly interface and smooth integration that doesn't slow down websites. Support is frequently praised for being responsive and helpful in facilitating quick solutions and effective onboarding.

December 8, 2024

Great app to use to point out potential problems on your site. Great experience

MediTone
Slovenia
3 months using the app
Lucky Orange LLC replied December 13, 2024

Being able to see firsthand how customers spend time on your website can make a huge difference for your website and customer experience. I’m here if you have any questions! ...

January 10, 2025

Such great insights about my store! Because of Lucky Orange i've been able to analyze a ton of data and make changes in order to optimize my store for more conversions

Long Stay
United States
7 days using the app
Lucky Orange LLC replied January 16, 2025

It sounds like you’ve been able to dive right into the insights and find ways to improve your website! Love to hear how getting that first-hand look at what customers do and ...

February 12, 2025

Have only been using the app for a short period of time, but so far so good. Lots of useful information.

GaraDry® UK
United Kingdom
5 days using the app
Lucky Orange LLC replied February 14, 2025

Thanks for taking the time to leave us a review! We are so happy that you have been able to start wading into Lucky Orange! Our team is always here to help our customers be ...

November 26, 2024

Super helpful to see where visitors are clicking and spending their time. We've never had insights like this before and are really excited to see in real time how changes to our store affect the user experience and conversion funnel.

The Online Pro Shop
United States
About 1 month using the app
Lucky Orange LLC replied December 2, 2024

Abracadabra! It may feel like magic, but Lucky Orange provides incredible insights into visitor behavior. With our 20+ features, you can get a better picture of what your ...

December 26, 2024

The app seems not be being working correctly. It is cutting off in mid recording and skipping through recordings. In addition, I had a 15 minute onboarding appt. today at noon and no one showed up.

Bullish On Style
United States
About 1 month using the app
Lucky Orange LLC replied December 30, 2024

This isn’t the experience we want any of our users to have. Unfortunately, our onboarding expert encountered a technical issue that prevented them from joining your call, and ...

December 11, 2024

The App helps me improve my Store so that my customers can have a better shopping experience.

Muuok
Switzerland
About 1 month using the app
Lucky Orange LLC replied December 13, 2024

Love to hear that you’ve been able to learn more about your visitors to optimize your store! When you can understand what’s preventing a positive customer experience, you can ...

January 22, 2025

I am still testing the system and waiting on a suitable time to have an onboarding call so that we can better understand feature and benefits, but from what we have seen so far, this is very useful and will add value to our knowledge base making decision making more practical.

Status Quo Clothing
Australia
6 days using the app
Lucky Orange LLC replied January 24, 2025

Thank you for your review! Being able to see what visitors do and experience on your Shopify store can make all the difference in improving the customer experience and your ...

January 9, 2025

I've been testing out Lucky Orange with a free trial and I've been really impressed since day one.

I've always thought that I didn't really need anything besides google analytics to understand how my customers were engaging with my store, so I was pleasantly surprised to find that using Lucky Orange was so much more intuitive, informative, and easier to tailor.

And the "rage clicks" feature? ...

NIAD Art Center Gallery Store
United States
7 days using the app
Lucky Orange LLC replied January 16, 2025

Thank you for taking the time to leave us a review! We appreciate your kind words and the thorough review of your experience with Lucky Orange. Google Analytics is an ...

December 22, 2024

App works great - the one time I had an issue, Emilia and the tech team were quick to to find the solution and help.

uniquexyou
United States
22 days using the app
Lucky Orange LLC replied December 24, 2024

Thank you for your review! So glad we were able to connect and start to get the issue resolved. We’re always here to support our customers’ successes. Visitor behavior is ...

November 13, 2024

Lucky Orange app was useful to make Conversion Rate Optimization updates to our website. The onboarding process made it easy to use the app. It helps us better understand the traffic and conversions on our website. Thank you.

Pear Foods
United States
2 months using the app
Lucky Orange LLC replied November 15, 2024

Thanks for leaving us a review! We love that we've impressed you with our technology and onboarding process. Our onboarding is complimentary for all users, ensuring you get ...