Reviews (1,396)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its heatmaps, session recordings, and form analytics, which effectively pinpoint usability issues by tracking customer interactions. They appreciate the real-time insights into visitor behavior, leading to improved sales and website performance. The app is noted for its easy installation, intuitive interface, and seamless Shopify integration. Responsive and helpful customer support further enhances its appeal for optimizing online presence and business growth.

November 12, 2024

Lucky Orange is quickly entering our daily routine for store checks.
We installed it because something seemed off, and it turned out there were some tracking issues with Shopify. We checked the recordings and Lucky Orange gave us the peace of mind we needed after days of trying to identify possible problems. As we playing the video sessions, we started to analyze how visitors interact with our site, we've already identified key areas for improvement.
Although we don't have a lot of data yet, the heatmaps have shown interesting patterns—like the fact that customers are actually using filters, which was a surprise to us.
The dashboard also stands out by offering a clear and simple way to see a lot of useful information at a glance. Overall, Lucky Orange is becoming an essential tool for understanding what's happening on our site...whenever you feel something is not right, you go and check the videos!

Wander Wears
Italy
5 days using the app
Lucky Orange LLC replied November 14, 2024

Thanks for taking the time to leave us such a great review! Removing the guesswork by using visitor behavior opens up all sorts of opportunities to improve your sales and customer experience. As you’ve experienced, you can leverage your existing traffic to understand how people are truly engaging with your store. Getting that front-row seat to your visitors is truly a game changer. Again, thank you for your review, and we're here if you need anything else! Happy tracking!

Cheers - Justin from Lucky Orange

November 14, 2024

I’ve been using an app that tracks user activity on my website, allowing me to access key insights like the most visited pages, heatmaps, number of visits, return rates, and, best of all, a live view of visitors navigating the site. The app works seamlessly and has become essential for people like me who have recently launched a store. It helps us understand visitor behavior and identify what works and what doesn’t, enabling us to make necessary adjustments based on real data. Additionally, the app is incredibly intuitive, so I didn’t even need to reach out for support.

Matte Galeria
Brazil
6 days using the app
Lucky Orange LLC replied November 18, 2024

Wow! Thanks for sharing the Lucky Orange love. Our team appreciates the time you took to write this review. It sounds like you've been able to dive into your Lucky Orange insights! When you can see how people really navigate and use your website, you can make changes that result in growing your business. We love that you've found the app so easy to use too—we designed it to be user-friendly for all users, regardless of their background or technical experience. Thanks again for your review, and don't hesitate to reach out to our team if you ever need any assistance!

Cheers - Emilia from Lucky Orange

October 14, 2024

Easy install, very fast support response and plenty of analytics to help understand traffic and behavior. It's only been about 1 week so there is still a lot to examine and learn but so far Lucky Orange appears like a great choice.

Mashii
Saudi Arabia
About 1 month using the app
Lucky Orange LLC replied October 15, 2024

You're right - there is so much to learn and analyze when you have visitor behavior at your fingertips! We're thrilled that we've been able to impress you from the very start with an easy installation. Thanks for your review, and we're just an email away if you need anything!

Cheers - Emilia from Lucky Orange

October 16, 2024

The representative (Emilia) that assisted me today was very helpful in helping me figure out what was wrong with my account. Thank you so much!!

PeTRa'S ACCESSORIES
United States
7 months using the app
Lucky Orange LLC replied October 21, 2024

We're happy to assist our users with any issues or questions they may have! I'm glad we could connect and get everything figured out. There's no time to lose when visitor behavior is waiting! Thanks for your review, and our team is just an email away if you need anything. Happy tracking!

Cheers - Emilia from Lucky Orange

August 6, 2024

I've been using Lucky Orange on and off for a few years now and have not found an app that is as intuitive and easy to use as Lucky Orange to view what my customers are looking at. Having an exceptional website is crucial in this era of marketing as the standards for e-commerce are as high as ever in consumers' eyes.

Lucky Orange allows me to understand the pains and weaknesses in my website.

Its new AI feature is also great! Customer service is super responsive and effective at solving my problems.

Highly recommend, and you should have Lucky Orange forever as long as your e-commerce website is up.

Sweatfully
United States
Over 2 years using the app
Lucky Orange LLC replied August 9, 2024

Wow! Thank you for sharing the Lucky Orange love. We've already shared it with the rest of our team. You're right - it's crucial in this era to make your website the best it can but, and you can take out the guessing with visitor behavior. We're thrilled that we're enjoying our new Discovery tool! We love using it too! Thanks again for taking the time to leave us a review, and don't hesitate to reach out if you need anything.

Cheers - Emilia from Lucky Orange

October 12, 2024

For everyone . I had an excellent onboarding call with Jordan! He was incredibly knowledgeable and took the time to walk me through the app's features, making sure I understood everything. Jordan's friendly demeanor and patience made the process smooth and enjoyable. The app itself is user-friendly and has some fantastic features that I can't wait to explore further. I feel confident and excited to start using it, all thanks to Jordan's exceptional support. Highly recommend this service!

Threads & Brawls
India
10 days using the app
Lucky Orange LLC replied October 15, 2024

Thank you for such a glowing review and recommendation! We’re thrilled you enjoy our customer support and technology. There really is nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. Thanks again for taking the time to share the Lucky Orange love, and let us know if there’s anything else we can help you with.

Cheers - Jordan from Lucky Orange

November 4, 2024

Perfect app! You can see live behaviour of your potential customers on your webshop. They provide a lot of data for conversion optimalisation!

liftandfight.nl
Netherlands
23 days using the app
Lucky Orange LLC replied November 8, 2024

Thank you for your review! We're honored to have earned being called "perfect!" We aim to impress our users and are thrilled to have surpassed your expectations. Learning about the pain points your customers encounter and being able to quickly address them is invaluable. Nothing feels better than discovering ways to enhance your customer experience. Thanks again for sharing the Lucky Orange love, and we’re always here if you need anything!

Cheers - Emilia from Lucky Orange

October 29, 2024

Lucky Orange is fantastic for gaining deep customer insights. It’s been invaluable in highlighting our users' challenges on our website, giving us real-time visuals of how customers interact with our pages. Thanks to its heatmaps and session recordings, we could pinpoint and fix several issues affecting user experience, which we might have otherwise missed. The app also provided detailed data on traffic sources, helping us understand where our visitors are coming from and refining our marketing efforts. Lucky Orange is a must-have for businesses wanting to optimize their Shopify store and improve customer satisfaction.

Forage Hyperfoods
Canada
5 days using the app
Lucky Orange LLC replied October 31, 2024

We appreciate the time you took to leave us such a glowing review! When you can dive deep into what your visitors are doing, you gain unprecedented insights in real time to see how they truly engage with your Shopify store. As you experienced, you can quickly spot those pain points and implement fixes before they impact conversions. We love that we've earned the title of a "must-have for businesses," especially for those who want to boost conversions and enhance their customer experience. Thanks for sharing the Lucky Orange love; our team is here to support you if you need anything!

Cheers - Justin from Lucky Orange

October 7, 2024

It's amazing to have a tool to improve your store design. Lucky Orange is the best i tried so far.
Very detailed reviews and you can select the most important ones (checkout, added to cart).
Also the heatmap is a must.

I recommend it for any shopify store.

dfrnt Coffee
Spain
7 days using the app
Lucky Orange LLC replied October 9, 2024

We appreciate your review and recommendation! There’s nothing quite like the feeling when you see exactly what’s stopping more visitors from turning into customers, especially with those key events. Instead of blindly trying to improve your website, you can isolate the issue and fix it. Thanks again, and don’t hesitate to reach out if you need anything!

Cheers - Jordan from Lucky Orange

October 8, 2024

It breaks down the data from traffic into understandable categories and helps me identify where I need to improve

Chapiter
United States
About 1 year using the app
Lucky Orange LLC replied October 9, 2024

Seeing exactly what your visitors and customers do and experience on your website can make all the difference in improving your website and growing your business. Thanks for your review, and we’re always here should you need anything!

Cheers - Jordan from Lucky Orange