Lulu Direct

Lulu has helped me create the products of my dreams and seamlessly integrate it into my site! I love how the products are made to order, and have had the greatest customer service experience as well. Shout out to Cary! Highly recommend!

When I press the option to associate one of my books with lulu app, the full list of books doesn't show up. If I put the whole title, the book doesn't show up. The paperback cover takes too much time to process as well, because of the size requirements. There should be a format that integrates the front image and allows to add text to the back image. This would allow a much faster process. The advantage for me with Lulu is the creation of hardcover books. Not many platforms allow me this. I wanted to sell hardcovers through this app, but it's just too complicated to create the hardcover cover, and then go through a system that doesn't work properly. I don't even really know how much I am paying per sale, because that price shown includes production only, and not shipping. P.S. I am not trying to do more with the app that it was designed for. Unless you mean accelerating what already exists and expect the full list of books to appear in the search engine. As for my last email it was meant to improve your business, and has nothing to do with this review. It's disappointing when help is transformed as a justification to nullify an argument.

I use Lulu xPress for about two years now. It worked well until several months ago and it became a disaster. Apparently there is 0 quality assurance made at the printing facilities. I have numerous copies of my book delivered with pages empty of content. The support is always helpful and sends a replacement, but in last several weeks I had several clients who received faulty product even on second and THIRD attempt. Unfortunately it damages my relationship, since I really look unprofessional when customer receives a faulty product, then the replacement arrives faulty again and the next one again. It also affects my income since I have to refund such customers. I asked for clarifications when such issues can be fixed but didn't receive concrete answers. If you have an alternative consider avoiding Lulu.

When i am trying to connect Lulu direct to my shopify store and open the app, it fails to load and brings up a new tab saying unable to find correct link to website. So this leaves me unable to use Lulu direct for my needs. If anyone could help me out on this situation, I would be very grateful thankyou.

Have tried multiple times to get this app working and all I have to show for it is a lot of frustration and wasted time. Absolutely the WORST app experience I've had so far. Incredibly disappointed, expected much better from such a major company.

Extremely happy indie publisher here! Last year I launched my first print book which wouldn't have been possible at all without Lulu. Being able to seamlessly ship thousands of books without the headaches of inventory and managing the mail is a huge benefit. We've had some small issues, mostly with a very small percent of orders not being received, but the Lulu customer support has been excellent and responsive about solving these problems quickly and fairly. It's not 100% automated, but it's 99% of the way there, which is good for me!

I use Lulu Direct to publish my books. This was my first experience with self publishing. I considered Amazon but then I decided against it since it meant that I would have to work to market my website as well as to drive traffic to amazon. As a newbie, that was a bit much. I AM VERY pleased with my decision to go with Lulu. My second and third shippments had issues! BUT, Kristen is a darling! She was with me every step of the way. My second shippment had a few printing issues. She got them replaced at no extra cost with free shipping. My third order, for some reason, did not get to me. I informed her and it was replaced free of charge. I really do appreciate how quick she responds ( most times, within 48 hours. If ever her response is tardy, she humbly apologizes. ) So far, I rate my overall experience as 5/5!!

This app has been really helpful to us! We've been able to hook up our printed items from Lulu (we love their printing quality!) to our shopify buttons and use them on our website for a streamlined order and fulfillment process. We couldn't do business without this!

For children's books, the print quality from LuluXpress is amazing! Their 80# glossy paper makes the color so vibrant. They ship worldwide, and easily handle large orders. Our experience with this app has been positive all the way. Highly recommended.

Lulu has been extremely helpful in setting up our foray into POD and the Shopify integration makes processing these orders simple too. The books are great quality and their customer service team has always been available to guide us and answer our questions.