Reviews (173)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its exceptional customer service, with team members like Emi, Soledad, and Carlos noted for their responsiveness. It offers effective fulfillment and shipping services, including flat-rate shipping across the US and no intake fees, which benefits small businesses. The user-friendly interface and seamless Shopify integration simplify setup and management. The support team is quick to respond and adept at solving problems, and the comprehensive onboarding ...
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DO NOT SHIP WITH SHIPHERO ' LVK if you need customers to be able to return an order, and I would say most business need this ability.
Our experience has been shocking from a 'professional and business' perspective.
Just as Christmas shopping started they shut down return lables (at the end of Oct) with NO notifcation to their customers. Our team was making the requests as normal with no reply for ...
Since ShipHero was bought by LVK, they implemented a plan to run off all small volume customers by implementing a $500/month "Tech" Charge. They basically shut down my business. Really, really awful! Before that happened they randomly split my inventory across warehouses and it then would take so long to assemble the pieces for my orders, that most of my orders begun to cancel.
I would highly ...
I recently had the pleasure of experiencing top-notch customer service from EMI at ShipHero, and I cannot emphasize enough how impressed I am with the level of care and dedication she provided. From the moment I reached out with my query to the resolution of my issue, EMI went above and beyond to ensure that I received the assistance I needed promptly and effectively.
Overall, my experience with ...
The team are always very helpful and ensure they go above and beyond to find the information needed to answer our questions.
In particular, I've been in contact with Emi on multiple occasions and they really are a great representative for ShipHero. No questions is ever too hard or too silly for Emi!
EXCEEDS CLIENTS EXPECTATION. THEIR CUSTOMER SERVICE DEPARTMENT IS THE MAIN REASON WHY THEY ARE OPERATING ON ANOTHER LEVEL. Kudos to Soledad for always providing EXCEPTIONAL CUSTOMER SERVICE - Nikki Alexis
My small business was with ShipHero for large amount of its life. In the beginning, the service was great and I was getting proper responses from support about all my shipping inquiries. Then, after being with ShipHero for a few months, large issues started to arise.
I noticed I was beginning to get charged more for certain shipments, despite them being the same exact product. I reached out to ...
Hi Dup Fitness Team,
We appreciate you sharing your experience with us. We understand your concerns regarding the billing discrepancies and the new tech fee.
If you believe ...
Great, immediate support (even on weekends when they state on the site that they're away) and the interface works well. Am 100% satisfied with ShipHero.
Great software, great team behind, highly recommend! They manage our inventory, pick and pack and ship at commercial price.
Easy to use, covers all aspects of shipping service, responsive and does not load your device. Improvements could be in use of cache. ShipHero is an excellent eCommerce partner. They resolve your problems as if their own. They value your success and help to make you succesful! ShipHero is diligent. Not a single shipment of mine had an issue. Accurate in their operation and work hard for you, just ...
Our experience with Shiphero has been amazing so far. From the product and integration perspective, it's straightforward and quick to setup. But if we had to highlight something about them is their fantastic team and support. Always there, ready to help you out. Great overall service.