Reviews (172)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its exceptional customer service, with team members like Emi, Soledad, and Carlos noted for their responsiveness. It offers effective fulfillment and shipping services, including flat-rate shipping across the US and no intake fees, which benefits small businesses. The user-friendly interface and seamless Shopify integration simplify setup and management. The support team is quick to respond and adept at solving problems, and the comprehensive onboarding process ensures a smooth start. Additionally, its transparent pricing model with no hidden fees and support for global expansion, such as aiding UK merchants to enter the US market, are significant advantages.
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Easy to use, covers all aspects of shipping service, responsive and does not load your device. Improvements could be in use of cache. ShipHero is an excellent eCommerce partner. They resolve your problems as if their own. They value your success and help to make you succesful! ShipHero is diligent. Not a single shipment of mine had an issue. Accurate in their operation and work hard for you, just as a partner should!
Our experience with Shiphero has been amazing so far. From the product and integration perspective, it's straightforward and quick to setup. But if we had to highlight something about them is their fantastic team and support. Always there, ready to help you out. Great overall service.
Bel just helped me out of a bind with an important customer. She is prompt, professional, helpful and sent a funny gif! Highly recommend. Customer service is so important with fulfillment and any company that hires someone like Bel knows what they are doing.
Ship Hero interface is easy to use and their customer support has been super helpful with all the onboarding process and any questions I had. Recommended!
So far so good! They have been very helpful and the platform works great! honestly the best one out there in my opinion.
Great customer service, thank you Bela for helping me out with special orders and quick delivery. Easy to use and recommended.
I am switching over from another fulfillment service. The team has been quick to answer questions and been really helpful during the initial move. The pricing is also easy to understand and their processing times are fast so my customers are getting their items in a timely manner...
ShipHero has saved us multiple times. As Amazon fails to let us put the stock we need there, ShipHero has helped us fulfill orders when others couldn't. Bela on live chat, has also been really helpful on setting things up, so thank you!
I've been using Shopify to help me with expansion into US market and fulfillment. The app works perfect with Shopify and the portal is really clean, simple to use and easy to learn. Getting set up is easy, and the customer support along the way is great! 100% recommend!
ShipHero has been far and away the best fulfillment center I've dealt with. Their software is amazing which makes a huge difference. Also their support staff are always ready to help. Hats off to Bel and Clara - they go above and beyond to help me when I make mistakes (they're generally my fault haha). I wouldn't go with anyone else.