Reviews (172)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its exceptional customer service, with team members like Emi, Soledad, and Carlos noted for their responsiveness. It offers effective fulfillment and shipping services, including flat-rate shipping across the US and no intake fees, which benefits small businesses. The user-friendly interface and seamless Shopify integration simplify setup and management. The support team is quick to respond and adept at solving problems, and the comprehensive onboarding process ensures a smooth start. Additionally, its transparent pricing model with no hidden fees and support for global expansion, such as aiding UK merchants to enter the US market, are significant advantages.
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I'm glad I went with ShipHero as my first 3PL. Setting up ShipHero with Shopify is easy process. Their Warehouse Management System (WMS) dashboard makes things easy for a non-technical person to understand, and transparent reporting feature. Fulfillment is speedy paired up with simple pricing, and you can even automate the process! Bela has continually assists me with excellent customer service both during the oboarding process and afterwards. Whenever I have questions or need assistance I will usually get a quick response or within 24 hours.
Hello Fidget BOP! Shop,
Wow, what an awesome review. We're glad you chose us for your Fulfillment as well. We're so glad that you found the implementation process so easy and that ShipHero has met and exceeded your expectations. And thank you for the shout-out to Bela! Thank you again!
If you are still fulfilling your own products, you are an idiot. These guys are a game changer for your e-com store. I've been using for some time and couldn't be happier all around. The times i've had issues with freight carriers or returns, the customer support live chat has been great. Setup isn't too big of a hassle and is well worth it in the long run. Can't recommend enough!
So far we are very happy with ShipHero and the team behind it! We look forward to working with them for years to come.
Excellent reliable fulfilment services and Bel is awesome in support! They genuinely do care and go above and beyond to help.
Hello Chubby Mealworms USA,
Thanks for taking the time to leave us an awesome review. We think Bel is pretty amazing as well. We look forward to continuing to work together!
Incredible experience working with Shiphero. I've never worked with 3PL, so as you can imagine, the prospects were daunting and absolutely terrifying! Shiphero made it so easy...I cannot believe we did it! (and so easy at that!) Shiphero received my product well (bent over backwards actually, stayed late during BFCM given unforeseen shipping delays on my end). The dashboard is very intuitive, ZERO learning curve and connects well with my store and team members. Maggie and Russel are so thoughtful and patient but most importantly, subject matter experts in logistics, technology and customer service. Can't thank you guys enough for all the initial and continued support and going the extra mile (it's always noticed and appreciated)
Shiphero makes our lives much easier and better! No need to worry about shipping any more as they provide the best and fast service! Website is also easy to use and whenever having questions or concerns, it's really good to contact them directly through the dashboard! Thank you all (Bel, Danielle, and Bela) for prompt response and your attention to my questions! Really appreciate your best customer service!
Great app! Bel has been helping us with our requests. She provides great service for us. She assists us with issues and other concerns.
Hello Jolie Market,
Thank you so much for taking a moment to let us know how awesome Bel is. And we're so grateful for the 5-star review for our app. We're glad that ShipHero and our Client Support team has met and exceeded your expectations. Thanks again!
ShipHero is by far the best warehousing and fulfillment partners in the market today. As a small business myself, they have helped me on an individual level and was always available for any questions or issues. Kudos to Silvana from the onboarding team who helped me since the beginning!
Hello!
Thank you so much for leaving an amazing review. We greatly appreciate our customer feedback and we're so glad that your experience with ShipHero, and Silvana has been so positive and set the stage for continued success with us. We look forward to working together and wish The Lunar Company nothing but success in the future!
The customer service & onboarding team are top notch – big shout out to Silvana who was beyond helpful in my not-so-simple configurations of pre-orders & rules my business required! It feels so good to finally be in a warehouse & not shipping my own packages. Thank you to a team I can trust to make it happen smoothly! Highly recommend.
Hello Cycles Journal!
Thank you so much for taking the time to leave us such an awesome review. We agree that Silvana is pretty great! And we love our Onboarding and Client Support Teams too. Thanks again!
The ShipHero support team is responsive and very helpful. I especially appreciate how they are considerate of the needs of small businesses. Thank you again for all your help, Clara!
Hi Dot Line Curve! Thank you so much for your awesome review. We're so glad that our support team has been helpful and exceeded your expectations. We're looking forward to working with you and helping you succeed!