Reviews (173)

Overall rating
4
Counts per rating level
  • 84% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its exceptional customer service, with team members like Emi, Soledad, and Carlos noted for their responsiveness. It offers effective fulfillment and shipping services, including flat-rate shipping across the US and no intake fees, which benefits small businesses. The user-friendly interface and seamless Shopify integration simplify setup and management. The support team is quick to respond and adept at solving problems, and the comprehensive onboarding ...

Edited October 4, 2021

Shiphero has helped our small business grow and reduce shipping times across the US. Their customer service team is very attentive and it's super easy to communicate with them via the chat feature on their site. Bel and Sophia have been especially helpful over the past few months as we've had to execute a number of special projects that are outside the typical scope of work for the Shiphero team.

Robin Golf
United States
Almost 2 years using the app
December 4, 2021

This is my first company that I work with.
Honestly, the first time I got to work with them I was surprised how professional they were!
Thanks to Clara she has helped me to fix some issues with Amazon. Of course there are many other representatives who were helping me along with the set up. I don't remember all their names but the whole team and company itself is great to work.

Sparkle Bulb
United States
Over 1 year using the app
ShipHero replied December 9, 2021

Hi Sparkle Bulb,
We're so glad that the ShipHero team has been so awesome to work with. We are looking forward to continuing to work with you and your company. And thanks for ...

Edited September 8, 2021

ShipHero Fulfillment completely changed the way my business runs. After doing self-fulfillment for the last 7 years, we've outsourced everything inventory/shipping related to SHF and it's been a dream. • No more handling inventory
• No more lease
• No more hiring and HR
• No more waiting for the mailman
• No last minute trips to the post office SHF takes care of all of it and is actually saving ...

SpyGuy
United States
Over 1 year using the app
ShipHero replied October 14, 2021

Hello SpyGuy! (Cool name by the way, definitely worthy of a superhero)
We're so glad that switching to ShipHero Fulfillment has eased your mind, made your life easier and ...

June 17, 2021

Marina has been amazing when helping us to onboard the fulfillment service! We had a slightly complicated setup in terms of SKUs and packaging of orders. She patiently finds the best solution for us, pulling in other colleagues to help when needed, just to ensure everything goes well for us. I'm grateful for her help and I'm excited to fulfill our orders via ShipHero! Thanks to Danielle and Julia ...

Reactive Outdoor
United States
Over 1 year using the app
Edited December 1, 2020

ShipHero have simplified our fulfillment process. Their seamless solution has eliminated the vast majority of shipping issues and their Customer Success team is responsive and collaborative in solving problems.

Univolt
Canada
Over 1 year using the app
July 23, 2020

They have the best customer service. They respond usually within minutes, and they are always accurate and professional. I’ve had them for a month not on single complaint. Place I can trust with your inventory and customer fulfillment for sure. I give them 5

Waist Forever Official
United States
Over 1 year using the app
June 16, 2020

Thank you so much Bela for sorting our my inventory syncing problem! I am so happy I chose ShipHero. I was having trouble getting any replies from other fulfilment companies but ShipHero is always ready on chat to solve any of your problems!

CompressionAttire
United Kingdom
Over 1 year using the app
Edited October 8, 2021

If you're looking for a fulfillment provider for your store, I'd look no further and start using ShipHero. We almost went with another provider, but at the last minute we found BBB reviews for that provider to be ... frightening to say the least. Scrambling we checked a bunch of other providers and all had large intake costs and variable pricing on shipping rates based on zones. ShipHero is ...

Canopy Coffee
United States
Over 1 year using the app
ShipHero replied October 14, 2021

Hello Canopy Coffee,
It's always been important to ShipHero that our onboarding and client support teams are top notch. We want your experience as a client to always be a ...

August 5, 2021

I am very happy with ShipHero. It's an excellent service - customer service and onboarding have been superb. Pricing is also very competitive. Highly recommend.

The Black Stuff
Ireland
Over 1 year using the app
ShipHero replied August 19, 2021

Hi there - thanks so much for letting us know that ShipHero has been working for you! We're happy you're here and we look forward to even more success together.

Edited May 19, 2020

If you're on Shopify, ShipHero is who you should be outsourcing to.
Software is great. Sending products in easy. Billing is clear. Orders ship promptly.
A++

93brand
United States
Over 1 year using the app