Reviews (173)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its exceptional customer service, with team members like Emi, Soledad, and Carlos noted for their responsiveness. It offers effective fulfillment and shipping services, including flat-rate shipping across the US and no intake fees, which benefits small businesses. The user-friendly interface and seamless Shopify integration simplify setup and management. The support team is quick to respond and adept at solving problems, and the comprehensive onboarding process ensures a smooth start. Additionally, its transparent pricing model with no hidden fees and support for global expansion, such as aiding UK merchants to enter the US market, are significant advantages.
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I reached out to ShipHero prior to installing to ask a few questions. Never got any responses. I then tried to install the app and speak with them. Never got any responses. I uninstalled the app and now trying to delete my account after a week of uninstalling, seems impossible. This is the worst app and customer service.
You are right, we should have messaged you sooner! We sincerely apologize. We’ve received a record number of inquiries and have been training new team members to keep up, yet you were the one that got away :|
Our team has reached out to you directly.
We outsourced fulfillment to ShipHero Fulfillment and they're great. Pricing is clear, they ship promptly and the software is easy to use. I recommend them.
Our experience with Shiphero Fulfillment has been deeply unsettling. We have been consistently overcharged for shipments, sometimes by up to five times the quoted amount. When we've tried to address these discrepancies, we were directed to a clause in their Terms of Service which provides a mere 30-day window for claims. This policy not only imposed unexpected costs on our business but also put our reputation at risk, especially on platforms like Etsy due to fulfillment delays.
Beyond these financial concerns, we have grappled with late shipments, missing parcels, and frequent technical glitches with their app, necessitating almost weekly communication with their support team. This has not only been mentally draining but also diverted our time and energy from core business activities.
However, what truly concerns us is what appears to be a systemic lack of business ethics at Shiphero. Their modus operandi seems designed to shield them from responsibility while placing undue burdens on their clients. I believe it's vital for potential clients to be aware of these issues. It's not just about the operational hassles but about engaging with a company that, based on our experience, seems to prioritize their bottom line over genuine partnership and ethical business conduct. I strongly advise thorough due diligence before considering Shiphero Fulfillment.
Hello Canvas by Numbers team,
We appreciate your review and your candor relating to your experience with ShipHero. Our Client Support team will work to correct any billing issues and a member of the team will be in touch with you shortly. Thank you again.