Reviews (173)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its exceptional customer service, with team members like Emi, Soledad, and Carlos noted for their responsiveness. It offers effective fulfillment and shipping services, including flat-rate shipping across the US and no intake fees, which benefits small businesses. The user-friendly interface and seamless Shopify integration simplify setup and management. The support team is quick to respond and adept at solving problems, and the comprehensive onboarding ...
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great experience and the staff is super helpful, I am looking forward to grow my business and use there service a lot, they are a great company and awesome costumer service
UPDATE 9/28: DOWN rating to 2 stars. Service support is pretty much non-existent. Unlike most companies these days, there's not a feature to chat with support, nor phone number. The only way is via a ticket system. I have a multiple tickets that have been open for 9+ days. What's worse is that this is a 3pl company and I can't get accurate inventory numbers on the panel. Looking at what we ...
Hello NightFood!
Thank you for letting us know how your launch went! We're so happy to have you onboard. And we're glad to know that Silvana has been rockin' it. She is ...
This is our second account with ShipHero. People are very supportive here. No complaints at all. We just love it!
UPDATED REVIEW: Invalid Tracking Numbers that negatively impacted my Amazon account, Late Shipments, and Overcharges They should be called BugHero as their system is always making some mistakes due to some bug. I first rated ShipHero 5-stars due to their outstanding customer support. But after 3-4 months of using them unfortunately I have to update this review. Their system is incredibly buggy. ...
We're so glad you're finding the app easy to use. And we're so grateful that Marina has been so helpful. We're proud of our ShipHero team.
Fast delivery and amazing customer support!
I highly recommend this company as a great business partner.
i am looking forwards to have more business with you guys.
This is a great warehouse, they have good service. Their customer service representatives are very helpful especially Bel! She gets the job done well in assisting me with any mishaps.
Hello Yaga Lifestyle!
Thank you for taking a moment to give Bel a shout-out! We agree, she's pretty amazing. We're glad that you're finding it easy to work with our Client ...
Hired ShipHero to help with pre-orders. It takes a lot to get me to the point of writing a bad review, but...wow. They've been having "some delays at the warehouse" and my orders have not been shipped out in over two weeks. In addition to that they don't have a live support system, so every thing you ask them has to go through a ticket system which if they respond at all takes about 48 hours on ...
Hello Tearribles team,
We appreciate your frustrations and appreciate you sharing them with us. Our Client Support team is aware of your concerns and a manager will be in ...
Excellent onboarding experience that far exceeded my expectations. The customer service people, the help and information they provided made for a very easy and efficient onboarding experience. Could not be happier.
ShipHero is awesome. Things just work. Orders ship on time. It is easy to understand the bills. The software works well. If I need to put an order on hold or take it off hold it takes just a few clicks on my phone.
No customer service response. Desperately waiting to launch a store and our partners are unable to get a response at all!
Hi Roilty Concentrates Team,
We apologize for the inconvenience and regret that we have not received any emails from registered users associated with your account.
Please ...