Reviews (173)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its exceptional customer service, with team members like Emi, Soledad, and Carlos noted for their responsiveness. It offers effective fulfillment and shipping services, including flat-rate shipping across the US and no intake fees, which benefits small businesses. The user-friendly interface and seamless Shopify integration simplify setup and management. The support team is quick to respond and adept at solving problems, and the comprehensive onboarding process ensures a smooth start. Additionally, its transparent pricing model with no hidden fees and support for global expansion, such as aiding UK merchants to enter the US market, are significant advantages.
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Been pretty happy using them, mostly because of great support staff. Excellent if you're just getting started, and the only 3PL app that is on the app store and not a private app.
Bel is very knowledgeable and on point. She knows how to get the job done and gets it done well. We appreciate her.
Hi Hero!
Thank you for taking a moment to leave us a positive review. And thank you for giving Bel a shout-out! We agree she is pretty awesome. Thanks again!
They double charged me for shipments to the tune of $25K USD over the course of four months, continued to do so for two months when I notified them of their error, and then reimbursed me three months after that. One in 200 packages gets a "no-first-scan" error where the parcel is simply lost outright, and I have no recourse or reimburse for the contents of the order, must pay shipping for a new order to be sent out, my customer gets their order three weeks late, and I only get a partial reimbursement for the shipping cost in most cases, but only if I petition them. One in 250 parcels has a transposed item mistake with another parcel, and I've had it twice in my short tenure that my customer was shipped a product from someone else's store, and I was charged shipping for both shipments, and had to petition to get a reimbursement. Many hundreds of orders had a tacked on oversize charge of $4 because their auto-rule packed everything, even something the size of a pack of cards in a 24" x 24" polybag, and even if the polybag was folded and taped, that counts as an oversized package (one dimension over 20") in their eyes. Now, any PO box addresses will count as a Zone 9 charge (think, Australia), and also they are tacking on $500 a month for simply using their software.
Edit: So with the issues above, why four stars? Aside from the no-first-scan issues, a resolution was found eventually. The prices are good if you can weather the $500 a month, and the support is good to - although I do find it underhanded for the company to have their individual support agents request for reviews - as though you're reviewing the agent and not the whole platform.
Hi Lizard Doggo Team!
We are deeply sorry for the multitude of issues you've faced, and we genuinely appreciate you bringing these concerns to our attention.
We acknowledge the concerns that have negatively impacted your experience.
To address these concerns and work towards a resolution, we kindly ask you to reach out to our customer support team at fulfillment@shiphero.com. We are eager to understand the specifics of your situation and find a solution that rectifies these problems.
Your feedback highlights areas where we need improvement, and we are actively reviewing our policies and procedures to ensure a better experience for all our clients.
Once again, we apologize for the challenges you've encountered, and thank you for giving us the opportunity to make things right. Your satisfaction remains our top priority.
This is a great warehouse, they have good service. Their customer service representatives are very helpful especially Bel! She gets the job done well in assisting me with any mishaps.
Hello Yaga Lifestyle!
Thank you for taking a moment to give Bel a shout-out! We agree, she's pretty amazing. We're glad that you're finding it easy to work with our Client Service Team and that you're happy with ShipHero. We're looking forward to continuing to work together. Thanks again!