Reviews (173)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its exceptional customer service, with team members like Emi, Soledad, and Carlos noted for their responsiveness. It offers effective fulfillment and shipping services, including flat-rate shipping across the US and no intake fees, which benefits small businesses. The user-friendly interface and seamless Shopify integration simplify setup and management. The support team is quick to respond and adept at solving problems, and the comprehensive onboarding process ensures a smooth start. Additionally, its transparent pricing model with no hidden fees and support for global expansion, such as aiding UK merchants to enter the US market, are significant advantages.
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UPDATE 9/28: DOWN rating to 2 stars. Service support is pretty much non-existent. Unlike most companies these days, there's not a feature to chat with support, nor phone number. The only way is via a ticket system. I have a multiple tickets that have been open for 9+ days. What's worse is that this is a 3pl company and I can't get accurate inventory numbers on the panel. Looking at what we shipped to the warehouse and what they shipped to our customers , the numbers in inventory don't match what is being displayed on the app. On top of that, I can't get an answer to why the pricing is completely random for the same SKU from order to order. Some are priced 2x the amount (that ticket is 8 days old). REVIEW 9/14
We signed up with ShipHero 3 months ago and due to delays on our side only just launched yesterday . My rep, Silvana was amazing. She walked me through the process from beginning to end and took the time to customize certain parts of ShipHero so we could do split orders with another fulfillment vendor. The app is pretty easy to use. I like the fact there are no shipping zones so you can pick one warehouse that's near your manufacturer and be done. Prices are quite reasonable for storage, pick fees and shipping. I do wish it would support posthero integration for Active Campaign and not just Klaviyo.
Hello NightFood!
Thank you for letting us know how your launch went! We're so happy to have you onboard. And we're glad to know that Silvana has been rockin' it. She is pretty amazing. We wish you much success and look forward to helping you grow! Thanks again!