Reviews (172)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its exceptional customer service, with team members like Emi, Soledad, and Carlos noted for their responsiveness. It offers effective fulfillment and shipping services, including flat-rate shipping across the US and no intake fees, which benefits small businesses. The user-friendly interface and seamless Shopify integration simplify setup and management. The support team is quick to respond and adept at solving problems, and the comprehensive onboarding process ensures a smooth start. Additionally, its transparent pricing model with no hidden fees and support for global expansion, such as aiding UK merchants to enter the US market, are significant advantages.
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Mari & the onboarding team were fantastic. I thought this process would be difficult but was amazed at how simple everything was. Thanks to the ShipHero team for everything! Couldn't be happier.
Thank you Red Zone! We are so glad that the transition was a smooth one. We look forward to working with you and you are more than welcome!
The customer service Shiphero is delivery the best response. Especially Bel, very helpful on every question and ready to solve an issue with fulfillment of our customer. Impressive with the service!
Hello iLuxx Store!
Thank you for taking the time to leave us a review! We appreciate it. And thanks for letting us know that Bel is awesome - we agree. We're so glad that your experience has been positive so far and we're looking forward to continuing to forge a strong partnership!
After a year of dealing with FBA issues we decided to switch fulfillment centers and it has been awesome. They do a really good job with onboarding and making sure you are set up for success. Any issues that arise are addressed very quickly by actual people and their platform is easy to navigate.
So far so good! We sent some inventory into ShipHero to try their fulfillment service out. We had some specific requirements for packaging that had to be worked out, but once they were worked out, everything has gone smoothly.
Clara is absolutely wonderful and gets right back to you right away to resolve any issues that may come up, and Andrea was great in getting us set up initially. Of course, the basics need to be covered with any fulfillment service, but the great service has made me more confident in handing over a key part of our customer experience.
We will be sending more and more inventory to ShipHero as our business increases!
First onboarding experience with Shiphero was great thanks to Belen.
She was really friendly, patient, helpful and polite.
The first person i spoke to wasn't great cos it seemed like she was always in a rush, barely had time to talk during google meets, and couldn't explain slowly or clearly.
So I recommend Belen who is awesome. price is ok too for USA shipping. App / site is also user friendly.
Clara from Ship Hero is super helpful. She has been quick to respond and always walks me through exactly how to fix my issues.
Hello SWTpants,
Thank you so much for giving Clara a shout-out and for giving ShipHero such a positive review! We really appreciate that! And we're so glad that Clara has been a rockstar. We agree - she's pretty great! Thanks again.
We needed help with fulfillment for a special project and we are so happy we chose Shiphero. Bela was a daily hero responding to every question I had with such detail and explanation. She made the transition super easy. I definitely recommend Shiphero.
Hello!
Thank you for the 5-star review. We're thrilled that you're happy with choosing ShipHero and that Bela has been such an awesome rockstar. We're looking forward to a long-lasting relationship!
ShipHero team is always so responsive and helpful. Their system is very user friendly and you can always count on great communication and complete transparency about any questions that arise. Great partner for businesses and top notch service! Update: I had Bela assist me yesterday to complete my on-boarding process. Bela’s assistance was outstanding!!! As a new business and client, I needed help having all relevant features set up from my Shopify store to ShipHero’s system, and she was so friendly, courteous and understanding in walking me through all the steps of the process and answering all my questions. She did it all with so much professionalism and patience and went above and beyond to make me comfortable with the system. Really impressive service! I really appreciate it. ShipHero is an excellent partner for any e-commerce business. Update: ShipHero team continues to be very responsive and helpful with all issues that have come with the Start-up process. There are a lot of little details to learn about the App and order fulfillment process but they are a valuable partner to count on for support. Just had an issue (that ended up not being an actual problem) with an Export order and Kelsey was very helpful with her prompt support and helping me track it through the system.
Thanks again ShipHero team!
Hello Skinny Botanicals!
Thank you for leaving such a wonderful review for ShipHero. We're so glad that you're finding ShipHero a wonderful partner and benefit to your business. We greatly appreciate your business and support. Thank you!
So far we are very happy with ShipHero . they have Amazing support and have helped me alot with anything i had concern about . the most important thing is that they keep their promises ! . Thank you !
This app and company is awesome! I've outsourced all my fulfillment to ShipHero, and they are quick, professional, have great customer service, and they are really helping me scale my ecomm business!