Reviews (172)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its exceptional customer support, particularly noting representatives like Emi, Soledad, and Carlos for their responsiveness. The user-friendly interface and straightforward onboarding process facilitate easy integration and operation. Key features such as reliable, speedy fulfillment, same-day shipping, and a transparent, competitive pricing structure are especially beneficial for small businesses. Merchants recommend this service for its ability to streamline fulfillment processes, allowing them to focus on other aspects of their business.
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This app and company is awesome! I've outsourced all my fulfillment to ShipHero, and they are quick, professional, have great customer service, and they are really helping me scale my ecomm business!
Shiphero. Always go above and beyond my expectations. They are extremely professional, helpful ,available. No shipment ever delayed. No communication ever delayed. Clara, Silvana, Carena, Mario, Andrea. Kudos to everyone.
Hello Cognisprings,
Thank you for the 5-star review. Our goal is always to exceed your expectations and it's good to hear that we're fulfilling that mission. We'd also like to thank you for calling out some of our heroes! Our team is pretty awesome and we're so glad that clients can see it too!
The service has been incredible, their consultants have accompanied me until the last minute making sure that everything is in order and without setbacks, always going further. Thank you Mari F, Andrea, and Belen.
The customer support service of Shiphero is so prompt and helpful, which helps us a lot. It's the best 3PL!
ShipHero is a great service. I honestly had a sync problem with their software when they first received my inventory, which caused a few orders that were already fulfilled in my store to be shipped by them again.
But I have to say that their support was quick and very attentive helping me solve this issue. They are available through direct intercom chat during all traditional working hours, and they go above and beyond to make sure they are addressing all your issues properly.
The logistics part is also excellent. They ship your orders quickly (most of the time on the same day) and I had no issue with a single shipment from them. So congrats on that area as well.
If you want my constructive feedback, I would say you should make your dashboard software more clear. Sometimes it is hard to understand exactly how many units you have on hand in the warehouse. Also, you could implement a ton of other features like a more detailed 'out of stock prevision' and many other useful features. Anyways, that's just my opinion.
Again, shoutout to the customer service girls, you were awesome 100% of the time, this really makes all the difference.
Been working with ShipHero for a few months now and have had no issues - really enjoying the process so far! Communicative and very helpful; I have no complaints! :)
My only request is that they ship out on weekends, but things work for my needs right now.
After checking quite a few fulfillment options we went with Shiphero and I couldn't be happier. Platform updates good with Shopify and they have been VERY helpful with every issue I have had and the details from my business. I would recommend 100%.
They also have very competitive prices if compared with other fulfilment centers.
Overall, I've been happy with Shiphero. I have had a few "bumps in the road" but Shiphero ultimately addressed the issues. I really like the automated fulfillment process not only through my direct Shopify store sales but also through ebay sales. From a customer service perspective, I've mostly been dealing with Clara who has been very helpful!
Outstanding team and service. Bel is the best and has helped solve many issues quickly and with a great spirit. Love these guys for their service and highly recommend them!
The customer service is amazing! Always responsive, supportive and there to help with any question or need we have.