Reviews (172)

Overall rating
4
Counts per rating level
  • 84% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its exceptional customer service, with team members like Emi, Soledad, and Carlos noted for their responsiveness. It offers effective fulfillment and shipping services, including flat-rate shipping across the US and no intake fees, which benefits small businesses. The user-friendly interface and seamless Shopify integration simplify setup and management. The support team is quick to respond and adept at solving problems, and the comprehensive onboarding process ensures a smooth start. Additionally, its transparent pricing model with no hidden fees and support for global expansion, such as aiding UK merchants to enter the US market, are significant advantages.

July 9, 2021

This is our second account with ShipHero. People are very supportive here. No complaints at all. We just love it!

Shop NY Seikatsu
United States
16 days using the app
Edited July 28, 2020

Fast delivery and amazing customer support!
I highly recommend this company as a great business partner.
i am looking forwards to have more business with you guys.

Fishing Thrill Shop
United States
7 days using the app
May 25, 2021

Excellent onboarding experience that far exceeded my expectations. The customer service people, the help and information they provided made for a very easy and efficient onboarding experience. Could not be happier.

TraqFreq
United States
3 days using the app
September 14, 2019

ShipHero is awesome. Things just work. Orders ship on time. It is easy to understand the bills. The software works well. If I need to put an order on hold or take it off hold it takes just a few clicks on my phone.

TatamiUS
United States
2 days using the app
July 23, 2019

We outsourced fulfillment to ShipHero Fulfillment and they're great. Pricing is clear, they ship promptly and the software is easy to use. I recommend them.

kitsunebjj
United States
10 minutes using the app