Reviews (173)

Overall rating
4
Counts per rating level
  • 84% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its exceptional customer service, with team members like Emi, Soledad, and Carlos noted for their responsiveness. It offers effective fulfillment and shipping services, including flat-rate shipping across the US and no intake fees, which benefits small businesses. The user-friendly interface and seamless Shopify integration simplify setup and management. The support team is quick to respond and adept at solving problems, and the comprehensive onboarding ...

September 9, 2021

Highly Recommended, their customer service is very helpful, Bela and Clara are amazing, they are always extremely helpful when there are issues with products. Thank you

Otarius
United States
Over 2 years using the app
ShipHero replied October 14, 2021

Hi Otarius,
Thank you so much for the review and for recognizing Bela and Clara as superheroes. We're so glad that you're experience has been positive and we're looking ...

January 10, 2020

ShipHero is really our company's Hero. After searching and going through so many fulfillment centers ShipHero got the job done correctly. ShipHero has mix technology and fulfillment so beautifully. We are very happy to say ShipHero is our fulfillment center. Their Shopify App integrated with our store very easy. The ShipHero team responded to emails and set video Google Meet calls to make sure we ...

MediLabKits
United States
About 2 years using the app
December 21, 2021

The team is great, communication is key and they stay on top of it. I have been using them for over a year now and from Ground Packages to LTL shipments they have really gotten my business moving.

Cajun Pop
United States
About 2 years using the app
ShipHero replied December 23, 2021

Hello Cajun Pop,
Thank you so much for taking a moment to leave us such a positive review. We're glad that your experience with ShipHero has been so awesome and that we've ...

October 26, 2023

Great app and great company! Support team (Emi and all :) is super responsive.

Kegel Hard
United States
About 2 years using the app
March 22, 2022

I'm glad I went with ShipHero as my first 3PL. Setting up ShipHero with Shopify is easy process. Their Warehouse Management System (WMS) dashboard makes things easy for a non-technical person to understand, and transparent reporting feature. Fulfillment is speedy paired up with simple pricing, and you can even automate the process! Bela has continually assists me with excellent customer service ...

Fidget BOP! Shop
United States
About 2 years using the app
ShipHero replied March 24, 2022

Hello Fidget BOP! Shop,

Wow, what an awesome review. We're glad you chose us for your Fulfillment as well. We're so glad that you found the implementation process so easy and ...

May 10, 2021

If you are still fulfilling your own products, you are an idiot. These guys are a game changer for your e-com store. I've been using for some time and couldn't be happier all around. The times i've had issues with freight carriers or returns, the customer support live chat has been great. Setup isn't too big of a hassle and is well worth it in the long run. Can't recommend enough!

Jarvis Boards
United States
About 2 years using the app
March 6, 2020

So far we are very happy with ShipHero and the team behind it! We look forward to working with them for years to come.

Zest Tea
United States
About 2 years using the app
November 18, 2021

Excellent reliable fulfilment services and Bel is awesome in support! They genuinely do care and go above and beyond to help.

Chubby Mealworms USA
United States
About 2 years using the app
ShipHero replied November 19, 2021

Hello Chubby Mealworms USA,
Thanks for taking the time to leave us an awesome review. We think Bel is pretty amazing as well. We look forward to continuing to work together!

December 11, 2019

Incredible experience working with Shiphero. I've never worked with 3PL, so as you can imagine, the prospects were daunting and absolutely terrifying! Shiphero made it so easy...I cannot believe we did it! (and so easy at that!) Shiphero received my product well (bent over backwards actually, stayed late during BFCM given unforeseen shipping delays on my end). The dashboard is very intuitive, ...

Blush and Bar
United States
About 2 years using the app
June 10, 2020

Shiphero makes our lives much easier and better! No need to worry about shipping any more as they provide the best and fast service! Website is also easy to use and whenever having questions or concerns, it's really good to contact them directly through the dashboard! Thank you all (Bel, Danielle, and Bela) for prompt response and your attention to my questions! Really appreciate your best ...

SilenFlow
Canada
About 2 years using the app