Reviews (172)

Overall rating
4
Counts per rating level
  • 84% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its exceptional customer support, particularly noting representatives like Emi, Soledad, and Carlos for their responsiveness. The user-friendly interface and straightforward onboarding process facilitate easy integration and operation. Key features such as reliable, speedy fulfillment, same-day shipping, and a transparent, competitive pricing structure are especially beneficial for small businesses. Merchants recommend this service for its ability to streamline fulfillment processes, allowing them to focus on other aspects of their business.

October 13, 2020

I have been using the services of ShipHero Fulfilment for the last month, and have had nothing short of an amazing experience so far. The app plugin with my store is seamless, and everything is automated which makes my job much easier! The team at ShipHero are also extremely helpful and diligent, always getting back to my queries very quickly and making sure that I am being looked after. I would recommend ShipHero Fulfilment to anyone who is looking for this type of fulfilment service!

huumi
Australia
About 1 year using the app
March 27, 2021

Early days but seems to run smoothly, great integrations and price and the team have been extremely helpful. Thanks to Bela, Marina and team for always answering my questions and having patience with me, they are super friendly and helpful.

Hair Cooki
Australia
About 1 year using the app
November 25, 2020

Just switched to ShipHero, and I am 100% loving it, the whole process is easy and there are no hidden fees, and I can't actually believe how fast they process the inbound orders and shipments. Thanks to Andrea, Mari, and Bela for all their help! Keep up the good work.

Shopiself
Mexico
About 1 year using the app
August 27, 2020

This app is miles better than using typical old software fulfillment’s centers have. Customer support is excellent which is the most important thing to me in the fulfillment process. A pleasure to work with and a vital part of our business

Wonder Dream
United States
About 1 year using the app
September 1, 2020

Shiphero Fulfillment is what you'd expect and want from a modern fulfillment centre. They are software driven, problem solving, and customer serving. Their pricing is transparent and competitive, their reports thorough, and software outright just works. It works really well.

We joined their services when there was a spike in demand, and they needed to scale out of nowhere. They did an amazing job during the transition, scaling their business and showing that they can deal with these turbulent times.

Wooting Store NA
Netherlands
About 1 year using the app
Edited March 2, 2021

ShipHero is easy to use and affordable. They don't charge anything for services unless your products stay in their warehouse for over a month. The shipping fees are also flat and easy to understand and estimate the cost of product. Bel, Clara, Mario and Marina was helpful and they are ready to help the customers anytime. There is no waiting or queue like any other provider. Loved their service

LabradorYou
United States
About 1 year using the app
November 19, 2020

Absolutely excellent service from the moment we signed up. Everything works perfectly and the support team is available literally any moment to help out when needed. 10/10 would recommend.

PURIFAIR
United States
About 1 year using the app
March 9, 2020

All-Around Top Notch Company!
Their customer service is not only quick, but it's also very personable. When I have questions or issues, they're answered typically within minutes and it's with the same few people that know and understand my business.
Their pricing for shipping and storage is not only REASONABLE, it's also very EASY to understand.
I am hardly in one place so having a company that's capable of handling my fulfillment is a real lifesaver!
10/10... would HIGHLY recommend!

uptightvoter
United States
12 months using the app
November 1, 2021

Eventhough I have not yet fulfilled an order with ShipHero, I already love working with them! Marina with Customer Service was absolutely amazing at helping me onboard, and held my hand through the entire process. She made me feel confident that ShipHero was the right choice for my fulfillment needs. Linking my marketplace stores to my Shiphero account was easy, and they recived my inventory at their warehouse professionally and efficiently. As mentioned, I have yet to fulfill an actual order with them...but I have full confidence based on my onboarding experience that everything will work out!

NemyLu Giftware Inc US
United States
11 months using the app
ShipHero replied November 4, 2021

Thank you so much for your awesome review! We pride ourselves on having a strong team for onboarding and customer support, so we're very glad to hear this has been your experience. Thanks for being a ShipHero customer - good luck with fulfilling your first order through ShipHero!

December 11, 2020

I can't say enough about ShipHero so far. This company really cares, and I'm so glad I found them. Marina, Julia, Danielle, Bel and Clara have been amazing. I really feel like my business is in great hands for fulfillment. Thank you to the whole team!

Snufflemart
Canada
11 months using the app