Reviews (173)

Overall rating
4
Counts per rating level
  • 84% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its exceptional customer service, with team members like Emi, Soledad, and Carlos noted for their responsiveness. It offers effective fulfillment and shipping services, including flat-rate shipping across the US and no intake fees, which benefits small businesses. The user-friendly interface and seamless Shopify integration simplify setup and management. The support team is quick to respond and adept at solving problems, and the comprehensive onboarding ...

May 12, 2021

ShipHero Fulfillment is the best our there. Customer support helped us set everything up and they have very good prices, compare to other fulfillment centers. Five starts!

GT collection
Slovenia
10 months using the app
Edited November 24, 2020

Carina, Clara, Mar, Bel and Marina to the rescue!! They are responsive and are on point. They helped me with all my questions (I have a lot xD). Highly recommend using ShipHero for your needs, even if you're small company!

maarblebeauty
United States
10 months using the app
April 16, 2020

ShipHero has been great. Very easy initial set up and great communication throughout the entire process. Excellent pricing model.

Aureliuss
United States
10 months using the app
November 2, 2021

Great app, fantastic support. Bel, Andrea, Clara, Sophia and Carina are all great. The app does have some bugs that pop up every now and then, but the support team takes care of it and is always on top of any issues.

Fighthaus
Canada
10 months using the app
January 10, 2021

In short: super easy and amazing experience from Mari, definitely exceeded my expectations! Just started working with them and the whole integration process is super easy. Mari F. and the whole team made the onboarding process a breeze. Mari was super friendly and kind. If you're like me and like talking to humans to get doubts solved (especially when learning something) its super easy to ...

Vibeegg
United States
10 months using the app
July 15, 2021

Yet another 5-star review for ShipHero. Before ShipHero, we were fulfilling 20-30 orders a day from our shop, something that would take an hour or two out of every day. We thought about hiring someone, but between the cost of labor, shipping, and packing materials it ended up being basically a draw with the cost of ShipHero. And since our shop is in the middle of nowhere, significantly slower ...

Holstery
United States
9 months using the app
November 10, 2021

Bela was the best help for our inquiry! Fast, effective reply and solved issue. Thumbs up and recommend.

CORE
Germany
9 months using the app
ShipHero replied November 11, 2021

Thank you CORE! We appreciate you taking the time to leave a 5-star review! And thanks for letting us know that our customer support team is rockin' it. We think they're ...

Edited September 10, 2020

very nice app and excellent support - pricing for fulfillment is competitive and they keep communication lines very open. I have had a few glitches with the interface and support worked diligently to resolve them.

Premium Brands 4 Less
United States
9 months using the app
Edited October 14, 2020

Give Bela a raise. I use shiphero fulfillment every day and she is the go-to person every time I run into issues. She knows what she is doing and is pleasant, and more than efficient with her work. Huge thank you to Bela for the daily help!

Section 119
United States
9 months using the app
September 29, 2021

Hands down the best fulfillment software and one of the best customer service experiences I've ever had! Before, I was looking at competing fulfillment services, such as ShipBob. Those services tended to have software fees around $500, warehouse fees, setup fees, and all sorts of fees! ShipHero had none of those except a warehouse storage fee and the shipping fee! So happy to have saved so much ...

Beauty Tribe Co.
United States
9 months using the app
ShipHero replied October 14, 2021

Hi Beauty Tribe Co.,
Wow - we're so happy that our team has had such a positive impact on your business. It is always our goal to help our clients succeed, and we are willing ...