Reviews (1,486)

Overall rating
4.4
Counts per rating level
  • 73% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing email marketing by streamlining email campaigns and growing email lists. It features a user-friendly interface, easy setup, customizable pop-ups, and seamless Shopify and Mailchimp integration. The app excels in creating forms and capturing emails directly on websites. Customer support is noted for its responsiveness and effectiveness, making it ideal for both novice and experienced e-commerce merchants.

June 27, 2024

Useless. They stopped all of the automations - something to do with manually approving

Lost a huge amount of recenue

HUGE

Poppy's Picnic
United Kingdom
About 1 month using the app
March 30, 2024

hard to use

EasyTap Digital Cards
Canada
15 minutes using the app
Mailmunch replied April 2, 2024

Hi EasyTap Digital Cards, We are sorry to hear about your experience. One of our Customer success advocates has reached out to you regarding this. We would love to offer you ...

December 15, 2018

Doesn't sync subscribers with MailChimp - even I follow all instructions on troubleshooting from the website.

Customer Support is not responsive.

NUTRILOVERS
Germany
About 6 years using the app
Edited June 15, 2019

Been capturing emails for half a year. Didn't realize the contacts were never added / synced to Mailchimp list. Requiring me to do more work in manually importing contacts and re-doing my email campaigns. Still doesn't sync. Reached out to support, no word heard

Dynasty Clothing
Canada
Almost 4 years using the app
Edited August 18, 2022

DO NOT USE. I REPEAT, DO NOT USE THIS APP. PLEASE FIND OTHER BETTER EMAIL MARKETING OR LANDING PAGE APPS. Firstly, they are unprofessional and won't own up to their mistakes.
Kevin deleted my site's account when the instruction was to only assist in deleting subscribers. Once i noticed this and complained, he suddenly stopped responding. They left my account unattended to and only responded back ...

Express Wig Braids
United States
Almost 4 years using the app
Mailmunch replied August 23, 2021

Hi Express Wig Braids, We apologize for any inconvenience you had to face. We charge only for the total number of subscribers which includes Cold subscribers as well. ...

February 6, 2019

I can't get it to activate , it always goes back to inactive. I've tried everything..................

Frisky Whiskers Beard Co.
United States
Over 3 years using the app
December 9, 2020

If you can't afford the Pro/Premium account - then don't bother, this app is an absolute waste of your time (after taking forever to set it up, you have absolutely no options)

Don't Furr-get the Cat!
Australia
Over 3 years using the app
Mailmunch replied December 10, 2020

Hi Don't Furr-get the Cat!, Apologies for any inconvenience. All the features offered by Mailmunch have free variants available including all the form types with multiple ...

February 16, 2019

Frustrating. There needs to be a better description of what each of your apps DOES and DOES NOT do vs the MailChip full blown web tool. I had to do multiple web searches to discriminate the differences.

Pens by David and More
United States
About 3 years using the app
February 26, 2020

I recently deleted the app because I didn't hear back from support when I needed help to why my subscribers are no longer being synced with my store. After redownloading It and setting up a new pop up, everything was fine. But now it's not working - again. Same problem. I go through all the steps provided on their website and to no avail. I dont understand. This is actually a good app when it ...

AmbitiouslyHer
United States
About 3 years using the app
Mailmunch replied February 27, 2020

Hi, Extremely sorry for the inconvenience. I checked your account status and the latest subscribers along with previous subscribers were synced successfully with your store. ...

Edited August 11, 2020

couldnt figure out why the pop up was not working and didnt get response from support about it. Glad i didnt subscribe really

Starre Botanicals
Australia
About 3 years using the app
Mailmunch replied August 12, 2020

Hi Starre Botanicals, We apologize for the inconvenience. There was an invalid display rule added to the popover form which was causing this issue. This issue has been ...