Reviews (340)

Overall rating
4.3
Counts per rating level
  • 72% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its streamlined lead capture and email marketing enhancements that boost sales and engagement. It's easy to set up, integrates well with Shopify, and offers customizable pop-ups, landing pages, and email templates, even on the free plan. Merchants also value its reliable subscriber list management and customer service, noting quick and effective support.

February 19, 2021

App freezes every 2 seconds as it autosaves. Tried it on every browser and even tried a PC and it still freezes. They told me to clear my cache, cleared it. Same issue. Really considering changing my plan because there's no use in having PRO if I can't even finish a newsletter in a timely fashion. Giving this 3 stars because the app would actually be great if it didn't freeze up.

Vintage Vandalizm
United States
Over 1 year using the app
Mailmunch replied March 10, 2021

Hi Vintage Vandalizm, Apologies for the inconvenience. It is my understanding that this issue was resolved for you. If that is not the case, please reach out to us at "support@mailmunch.co" We will have a zoom screen share call scheduled with you to have this issue reproduced on your end and have it resolved as well.

March 1, 2019

This app is great at collecting emails but I can't get it integrate to my Mailchimp account. I have to MANUALLY export the data and import it into mailchimp every time I'm about to send an email. This causes me to loose all the data that would come with it if it just synced properly. Figure it out guys!

AllyBeth Design Co
Canada
About 1 year using the app
February 4, 2022

No me deja cambiar al plan siguiente, con lo cual no puedo realizar todas las funciones que me gustaria. Les ruego me ayuden a solucionarlo, gracias

NOuMAD
Spain
12 months using the app
Mailmunch replied February 8, 2022

Hi NOuMAD, Apologies for the inconvenience you had to face. One of our agents has reached out to you regarding this issue. Can you please respond to that email so we can have this issue resolved for you.

June 27, 2018

Not very happy. Debated whether it was better to have last name on pop up or make it easier without. First I put it on, then I took it off. It deleted that field from my mailing list itself - deleting all the previous data! So beware - working on your popup form actually modifies the list not just the form and field matching. I stupidly had this popup adding to an established list, so I lost a lot of old data. Be careful! This is not clear at all.

Vickie Hallmark Studio
United States
4 months using the app
January 22, 2021

This app feels like a prototype. It gets the job done if you spend the time poking around yourself, but any videos I could find to understand the service better and get tutorials are very short and not informative. If there are better resources to get an introduction to the app they aren't made obvious. I spent time setting-up my template and fonts, but the fonts are changed when they go through mobile, not in line with my brand and not showcasing how I would like my first introduction to customers to be. Very much on the fence if I'll be willing to pay for Mailmunch monthly for the additional features if the foundation ones are very flat and not user friendly.

Combinist Goods
Canada
3 days using the app
Mailmunch replied January 27, 2021

Hi Combinist Goods, We apologize for any inconvenience you had to face. We have a complete knowledge base available on "https://help.mailmunch.com/en/" along with the link to our Youtube page with Video Tutorials and live chat support to help our users with any issue they might be facing.

Edited February 21, 2020

I am having trouble with this app. I have created a template and it will not allow me to edit the template.

Gulf Coast Jewelz
United States
2 days using the app
Mailmunch replied February 24, 2020

Hi, Extremely sorry for the inconvenience. If the issue persists for you, can you please create a support ticket with us so we can look into this issue? You can create a support ticket by using the Help button on the bottom right corner of your MailMunch account screen.

March 12, 2019

I thought this was an app actually created by Mailchimp that would use the pop-up form I designed in Mailchimp. Instead it is a third-party app that required me to design a new pop-up form using their templates. If that's what you're looking for, it seemed to work ok but I didn't like their template choices. Using Mailchimp's logo as their icon is disingenuous and confusing.

Walnut
United States
23 minutes using the app