Mailchimp Forms , 1,485 reviews

Overall rating
Counts per rating level
  • 73% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup, user-friendly interface, and seamless Shopify integration. It's favored for creating pop-ups, managing email campaigns, and expanding email lists. The customizable widgets and templates contribute to its professional look and lead generation capabilities. Despite some initial delays, the customer support is highly valued, with specific staff members receiving praise. The app is noted for its flexibility and immediate value after a day's use.

February 13, 2023

Why does it seem every Shopify app is a bait-and-switch? Selected this one because it didn't seem shady, but 15 minutes into setup and I find out the only one I can use on the free plan is a silly popover. I'm willing to pay for the right product but not if I can't test it out first. Why can't apps be upfront about this instead of wasting everyone's time?

United States
17 minutes using the app
Mailmunch replied March 8, 2023

Hi ONEWITHFISH, I applogize for any inconvenience. What you're suggesting is not the case, you can create several campaigns with us under the free plan. Only advanced features are restricted under the free plan. We also offer free trial so you can explore the product before making any purchase.

April 17, 2023

Tried to create my first form and it didn't work. Followed the instructions but a bug couldn't even let me choose a template. Waste of time.

5 minutes using the app
Mailmunch replied April 20, 2023

Hi Dewplants, We are sorry to hear that. Justing from our team reached out to you regarding this issue. Please respond to that email so we can have this issue resolved for you.

March 2, 2022

I've been using this app for over a year. It has so many bugs. Features we set up will just stop working and I will not be notified until a customer alerts us that they couldn't sign up for our list or receive a coupon code. Currently, our coupon autoresponder stopped working and the app is prompting me to upgrade to use this feature but I've had the PRO LEVEL subscription since day one. This app is totally unreliable.

Rancourt & Co.
United States
Over 1 year using the app
Mailmunch replied May 12, 2022

Hi Rancourt & Co., Extremely sorry for the inconvenience you had to face. I have reached out to you regarding your concerns. Please respond to that email so we can have this issue fixed for you.

Edited August 18, 2022

DO NOT USE. I REPEAT, DO NOT USE THIS APP. PLEASE FIND OTHER BETTER EMAIL MARKETING OR LANDING PAGE APPS. Firstly, they are unprofessional and won't own up to their mistakes.
Kevin deleted my site's account when the instruction was to only assist in deleting subscribers. Once i noticed this and complained, he suddenly stopped responding. They left my account unattended to and only responded back once i informed them that i was going to leave a review. Then Alex responded and said no one had deleted it which wasn't true. This made me asked for a refund for my existing subscription which i'm being deprived of using. They deleted my old data, subscriber's form and every information i had on the site on that account. Suddenly, Liz started responding back acting all defensive, shady and very rude. Trying to act smart by indulging an event that previously occurred. I showed many proofs that Kevin deleted my site from the account but she kept arguing and arguing. She obviously wasn't paying attention before arguing but rather shared a screenshot from a second account i had with them and got the issue mixed up thinking she could outsmart the situation. She shared a screenshot proof with her own hands.
My data is much more important to me than the refund of my unused subscription, incase you are thinking i just want a refund. I wish i could share screenshot here but i would do that on other review sites that allows image uploads. Ya'll can go to h*ll with the remaining subscription.

Express Wig Braids
United States
Almost 4 years using the app
Mailmunch replied August 23, 2021

Hi Express Wig Braids, We apologize for any inconvenience you had to face. We charge only for the total number of subscribers which includes Cold subscribers as well. Recipients who have not engaged with you (opened emails from you) are termed as Cold subscribers which should be removed on a periodic basis to maintain the hygiene of your subscriber's list.
The subscribers you were not able to send out emails are the bounced email addresses and recipients who have not confirmed their email address through the double option email which is the industry standard.
The lost subscribers mentioned are the ones that you deleted from your account against our explicit requests. As per privacy laws, any subscribers deleted from an account is hard to delete and any such subscriber cannot be recovered.

September 3, 2021

Its worked for few days, and now it's freeze. So sad I worked so much to create my own template......

United States
11 months using the app
Mailmunch replied September 9, 2021

Hi OkO-OkO, Apologies for the inconvenience you had to face. Please reach out us by emailing us at "" or respond to the email we already sent out regarding this issue. We would love to have this issue investigated and resolved for you.

February 27, 2021

This app can cost entirely too much for newbies. You have to upgrade not once, but TWICE you even send an email.

Bling By Amber
United States
About 2 years using the app
Edited August 11, 2020

couldnt figure out why the pop up was not working and didnt get response from support about it. Glad i didnt subscribe really

Starre Botanicals
About 3 years using the app
Mailmunch replied August 12, 2020

Hi Starre Botanicals, We apologize for the inconvenience. There was an invalid display rule added to the popover form which was causing this issue. This issue has been resolved and your form is now displaying fine on your store. A reply to your support query has also been sent. Please refer to that for more details on this.

April 23, 2021

Charged me twice and keep telling me im still not premium account. Now im paying 30$ a month and cant use anything or cancel my subscriptions, and no one will reply to me.

Crystal Cactus
United States
12 months using the app
Mailmunch replied April 23, 2021

Hi Crystal Cactus, Apologies for the inconvenience you had to face. A reply to your query has been sent and this issue has been resolved. Can you please check and confirm if that is the case?

July 16, 2020

Very unreliable APP, the charges suddenly increased dozens of times, but did not inform the reason, I have emailed to ask the reason three or four times, and there is still no reply, bad after-sales

Hong Kong SAR
Almost 3 years using the app
Mailmunch replied July 16, 2020

Hi YITAMotor, We apologize for the inconvenience. Replies to all your support tickets regarding this issue have been sent. We also tried reaching out directly but it seems you have not attended to any of those replies. Can you please check your inbox and spam folder to confirm if you have received any communication from us?

November 4, 2020

The free option is basically worthless and the paid option is super complicated to use. I would not recommend

Pierce Paints
United States
Over 1 year using the app
Mailmunch replied November 5, 2020

Hi Pierce Paints, We are sorry to hear you feel this way. Replies to your support queries have been sent but we have not heard back. Can you please check your inbox and respond so we can address your concerns and make sure your Mailmunch account is set up as per your requirements. You can also contact us on live chat through your account.