Reviews (1,496)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and ease of use, ideal for both beginners and experienced users managing email campaigns and pop-ups. Customer service is often highlighted, with specific praise for staff members like Liz and Kevin for their prompt and effective support. The app is valued for its functionalities like email sign-ups and seamless integration with Mailchimp and Shopify, which simplifies email marketing and helps grow email lists. It offers quick setup, reliable performance, and robust customization options for creating professional-looking pop-ups, enhancing its utility in email marketing strategies.
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I have written 3 newletters with this app - every time I upload photos it glitches and takes me HOURS. Not impressed at all.
Frustrating! really difficult to use and no where to get help..........................................
This app can cost entirely too much for newbies. You have to upgrade not once, but TWICE you even send an email.
Since starting my business several people have recommended MailChimp/MailMunch. Im preparing for a huge launch I paid money for the app and it does not perform. Customer Service is non existent....very disapointed
We apologise for the inconvenience. A reply to your support query regarding this issue was just sent. Can you please respond to that email so we can have this issue resolved for you.
Poor enterd embedded code and strips the formatting, so cannot use!
I've been using this app for over a year. It has so many bugs. Features we set up will just stop working and I will not be notified until a customer alerts us that they couldn't sign up for our list or receive a coupon code. Currently, our coupon autoresponder stopped working and the app is prompting me to upgrade to use this feature but I've had the PRO LEVEL subscription since day one. This app is totally unreliable.
Hi Rancourt & Co., Extremely sorry for the inconvenience you had to face. I have reached out to you regarding your concerns. Please respond to that email so we can have this issue fixed for you.
They say you have a free version but then force you to upgrade because you cant send email s to subscribers with premium templets but all are premium templets
Extremely sorry for the inconvenience. With the exception of Broadcast campaign feature, we have free versions available for all the features offered by MailMunch. Only Broadcast campaign is a premium MailMunch feature.
The free option is basically worthless and the paid option is super complicated to use. I would not recommend
Hi Pierce Paints, We are sorry to hear you feel this way. Replies to your support queries have been sent but we have not heard back. Can you please check your inbox and respond so we can address your concerns and make sure your Mailmunch account is set up as per your requirements. You can also contact us on live chat through your account.
Would love to see a bit more value added here as we're providing free advertising with every email sent having their watermark at the bottom of the email,....SO SHAPE UP!
THE WORST CUSTOMER SERVICE - I have paid for a premium service and we can't even tweak the templates to match our website theme - so I submitted to there design team - I have sent form back 3 times for corrections - we haven't even setup the welcome pop up because they can't centre the text - it's been 2 weeks & I'm done - my patience has run out - they were very quick to take my money - - - - - - - I replied to your chat over 30 minutes ago & NO response - the last email was from Bill Tue, Sep 29, 2020 5:55 pm agreeing the work that you sent to me was horrible ------ still no help, no email & it's the end of 2nd business day - beyond BAD
Hi Jill, We are extremely sorry for the inconvenience you had to face. Jessica reached out to you earlier regarding the resolution of this issue. Can you please check if you've received an email from Jessica or a message on our live chat from Alex so we can make sure that this issue is resolved and everything is setup as per your requirements?