Mailchimp Forms , 1,485 reviews

Overall rating
Counts per rating level
  • 73% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup, user-friendly interface, and seamless Shopify integration. It's favored for creating pop-ups, managing email campaigns, and expanding email lists. The customizable widgets and templates contribute to its professional look and lead generation capabilities. Despite some initial delays, the customer support is highly valued, with specific staff members receiving praise. The app is noted for its flexibility and immediate value after a day's use.

July 19, 2020

The subscribe icon is not popping on the desktop. It pops up on the mobile. I will be deleting this app from my shopify if it continues not to work properly.

Justified Envy Boutique LLC.
United States
12 months using the app
Mailmunch replied July 20, 2020

Hi Justified Envy Boutique LLC. Your popover form is working fine on desktop devices as well. Please open a new incognito window, open your store, let it load, and then refresh the page to view the form.

Your Popover form is currently set to display on second-page visit. The reason why it is not displaying for you in the normal window is provided in the support article listed below.

February 16, 2019

Frustrating. There needs to be a better description of what each of your apps DOES and DOES NOT do vs the MailChip full blown web tool. I had to do multiple web searches to discriminate the differences.

Pens by David and More
United States
About 3 years using the app
Edited July 26, 2020

bad Support service ever. I don't recommend. need to wait 3 days to get their reply for the ticket. worst.....

Aussie Drinks
10 months using the app
Mailmunch replied July 27, 2020

Hi Aussie Drinks, I apologize for the inconvenience. I checked and all your support queries have been replied to. Can you please check and respond so we can have this issue resolved for you as soon as possible?

June 7, 2022

App claims to be free, a feature that I needed required a subscription. I subscribed to premium to get this feature and then when trying to implement this feature on my site I am told that it is only available for pro and my subscription would need to double in price. I asked to be reimbursed and uninstalled the app. The charge has never been refunded.

Michelle Marie Boutique
United States
About 22 hours using the app
Mailmunch replied June 15, 2022

Hi Michelle Marie Boutique, I would like to applogize for the inconvenience you had to face. It is my understanding that a refund was processed promptly. I would also like to address all your concerns regarding the premium subscription. Please respond to the email sent from one of our Customer Success champions so we can have this issue addressed to your satisfaction.

October 22, 2019

They say you have a free version but then force you to upgrade because you cant send email s to subscribers with premium templets but all are premium templets

Snoofster designs
South Africa
Over 1 year using the app
Mailmunch replied October 22, 2019

Extremely sorry for the inconvenience. With the exception of Broadcast campaign feature, we have free versions available for all the features offered by MailMunch. Only Broadcast campaign is a premium MailMunch feature.

September 5, 2018

I have written 3 newletters with this app - every time I upload photos it glitches and takes me HOURS. Not impressed at all.

Over 2 years using the app
Edited October 1, 2020

This app is very difficult to operate on a IPhone. Almost impossible to fully operate. Which sucks
United States
5 months using the app
Mailmunch replied October 12, 2020

Hi, We apologize for the inconvenience you had to face. For optimal user experience, please access your Mailmunch account on a work machine. I have also relayed your feedback to my engineering team to make our web app more mobile-friendly.

Edited March 4, 2019

Would love to see a bit more value added here as we're providing free advertising with every email sent having their watermark at the bottom of the email,....SO SHAPE UP!

About 1 year using the app
May 10, 2022

This app is useless unless you have a paid account. There is not point in having a free account if all options are for premium paid accounts. I think its very misleading advertisement.

Simplicity Captivates Beauty
31 minutes using the app
Mailmunch replied May 12, 2022

Hi Simplicity Captivates Beauty, We do offer Popover forms, landing pages, and Autoresponder under a free plan to get you started with recording leads and sending out welcome emails. Only features with advanced use cases require a premium subscription. If you view our premium offerings and the plan fee, you will us to be the most competitively priced email marketing solution available in Shopify app market place.

Edited July 10, 2020

it is no sinc with my shop and i cant send the massive mails i need to, please help me with this isu
3 months using the app
Mailmunch replied July 10, 2020

Customers recorded prior to the app installation can be exported as CSV file from your store and imported directly into your MailMunch account.

If you face any issues with this, please create a support ticket with us and we will have this issue resolved for you.