Reviews (1,496)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and ease of use, ideal for both beginners and experienced users managing email campaigns and pop-ups. Customer service is often highlighted, with specific praise for staff members like Liz and Kevin for their prompt and effective support. The app is valued for its functionalities like email sign-ups and seamless integration with Mailchimp and Shopify, which simplifies email marketing and helps grow email lists. It offers quick setup, reliable performance, and robust customization options for creating professional-looking pop-ups, enhancing its utility in email marketing strategies.
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I really hate this app. don't recommend it. never work. complex and expensive. never help me solve the problem
Hi @minimalistfirst, We looked up your store and support request history and all your support queries were replied to. Can you please check your inbox for these replies so we can have any such issues resolved for you.
90% of the time, the pop-up form does not show up on my website. I can only email people that have subscribed through the mail chimp pop up form, i cant email other people that have registered in other places (facebook, instagram, or on shopify). Basically the app is trash and you want $15 dollars a month just to put my email as the return address instead you have to put a .mailchimp email? garbage. will never install again. completely useless. whoever is using this app is getting robbed. Just email your customers yourself, it's much easier and cheaper.
Hi, the popups are designed to be smart and not to annoy your site visitors by showing it again and again. Once you have seen a popup, we do not show it again to you for X number of days (you can change this setting if you like). Please reach out to our support so we can assist you on how this works.
Keep sending me suggestions, which is good. But no one is answering me a technical uqestion. Not happy at all.
Keeps Freezing When I try to add a Single Image to the Content Section of my Auto Responder Email....I've tried multiple images and reduced image size to see if that would resolve the problem.
I only had this App for a couple of days and very POOR Experience. Support team is ALWAYS Offline and not able to provide timely Responses.
And Yes I sent an email to the support team before I posted this Review - Still No Response !
You have to paid for everything step-by-step and doesn't work !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Very difficult to use. This APP will require knowledge of the Mailchimp product. Not user friendly. The Get Support function is a joke. No one is attending to any questions. I have submitted numerous questions and zero reply for 7 days. There is not even an automated reply. Given that Mailchimp is providing automation customer experience, this is reflecting very badly on them. There is also such a confusion between the MailChimp related Shopify APP and the Mailchimp platform. This is causing a lot of confusion because when you install this APP, you must also sign up for the Mailchimp service from their platform too. And after you sign up, you will be directed to create campaign on their platform and not from the APP. The campaign you created from the APP and from the platform are not integrated. Almost impossible to find guideline or help tips in the APP or their platform. Resources are organized randomly and users have to search among 500+ documents. My experience and observation so far is that MailChimp is a very sophisticated software designed for developers to use. Very user-unfriendly for shop keepers to use directly. I was intending to try out the free plan before upgrading. Since this system is so difficult to use and confusing. I will have to find some other solutions. Now I also understand why freelancers are currently charging around $150 to help just to create a Mailchimp campaign because the system is so difficult.
Hi Pawpawpal Pet Products, Mailchimp no longer has their native Shopify app available. Mailchimp forms by Mailmunch Shopify app is offered by Mailmunch. Mailmunch is an official integration partner for Mailchimp and we help store owners like yourself to connect their Shopify store with their Mailchimp account.
There was only one query sent to Mailmunch from your store which was promptly responded to. We have also reached out to you directly so we can address all of your concerns.
Still waiting for my email to be verified. It's been 5 days. Contacted customer service and nothing.
If you are using PageFly Landing pages you DONT WANT to use this. Very buggy app. Hope our refund, thank you!
Hi The Lord Of The Magic, We apologize for any inconvenience you had to face. A refund has been processed as per your wishes. We would definitely like to address any concerns you may have as well. We have also reached out to you directly to ensure everything is setup as per your requirements.
I am soooo done. I paid for the premium pro. You would think $30 dollars later that would be alot for someone who has 6 emails. Mind you they are trying to make me pay for another $14.99. Just to auto respond. Oh but that doesnt include the premium layouts. This app rediculious for the same price I couldve gone to.
Extremely sorry for the inconvenience. As mentioned in the support ticket reply, this issue was caused by the wrong selection of the plan. A refund has been processed for the amount you paid as per your request. We do apologize for the inconvenience.
I just installed the app, and even I can’t log in because my email can’t receive the verification code. Just like that, they charged me for two times. Please refund my money immediately.
Hi PIGGOODS, We are extremely sorry to hear about your experience. We have reached out to you so we can have your concerns addressed as well. You can also find support articles for the issues you mentioned on our Knowledge base "https://help.mailmunch.com/en/"