Reviews (1,496)

Overall rating
4.4
Counts per rating level
  • 73% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and ease of use, ideal for both beginners and experienced users managing email campaigns and pop-ups. Customer service is often highlighted, with specific praise for staff members like Liz and Kevin for their prompt and effective support. The app is valued for its functionalities like email sign-ups and seamless integration with Mailchimp and Shopify, which simplifies email marketing and helps grow email lists. It offers quick setup, reliable performance, and robust customization options for creating professional-looking pop-ups, enhancing its utility in email marketing strategies.

June 7, 2022

App claims to be free, a feature that I needed required a subscription. I subscribed to premium to get this feature and then when trying to implement this feature on my site I am told that it is only available for pro and my subscription would need to double in price. I asked to be reimbursed and uninstalled the app. The charge has never been refunded.

Michelle Marie Boutique
United States
About 22 hours using the app
Mailmunch replied June 15, 2022

Hi Michelle Marie Boutique, I would like to applogize for the inconvenience you had to face. It is my understanding that a refund was processed promptly. I would also like to address all your concerns regarding the premium subscription. Please respond to the email sent from one of our Customer Success champions so we can have this issue addressed to your satisfaction.

May 14, 2020

Je me souviens pas d'avoir utiliser cette applications. Bien que j'ai jeter un coup d’œil. Je n'est pas de compte mailmunch mais ils me spam d'email et font buger mon compte shopify, je ne comprend pas car aucune appli est installer sur mon compte shopify en rapport a Mailmunch. J'ai déjà expliquer le problème a MailMunch par email. Aucun réponse, ou elle sont-hors sujet. Attention donc, malheureusement, pour ma pars, cela me pose beaucoup de problème pour rien.

Eurêkions
France
About 19 hours using the app
Mailmunch replied May 14, 2020

I apologize for any inconvenience. I looked up your support history and I was not able to find any support ticket created with us. Please create a support ticket with and we will have this issue looked into and resolved for you.

June 18, 2019

Installed, followed the instructions, copied the code, inserted a 'custom HTML' section into my Shopify, refreshed the page, and saw a big white block with no content. Sorry, but for someone that isn't 'tech guru', I don't have time to figure out how to make something work when it's supposed to.

WellNess Influencer
South Africa
About 13 hours using the app
Edited April 21, 2019

I hate this app, it's horrible and it is difficult to unsubscribe... I downloaded a few hours ago and it forced me to upgrade to a plan I can't afford. Not as advertised. They deduct your money same day. I hate it, don't use it.

There is no free plan as advertised. So o disappointed.

Elizabeth Morr
South Africa
About 6 hours using the app
June 11, 2020

HORRIBLE APP!!! I just paid twice (accidentally) as I thought my payment didn't go through..my bank card was charged twice and after logging out and logging back into my shopfiy shop, it kept wanting me to upgrade my plan, I spent over an hour with Shopify and MailChimp email support to no avail no help whatsoever, no body wants to work or help. These desk support people are lazy and do not read thoroughly and give you some printed, quick, resolve that has NOTHING to do with your issue! TERRIBLE app and equally terrible customer support from Shopify! So disappointed!

Vendi Vintage
United States
About 6 hours using the app
Mailmunch replied June 12, 2020

We apologize for any inconvenience. We checked your store history and it seems your account was subscribed to a plan which did not offer access to the features you required. A reply from the support desk was sent shortly after with more information on how to rectify the situation.

August 17, 2019

BAD APP! SO DISAPPOINTED! IT BILLED ME EVEN IF THE SAID APP FEATURES DID NOT DO ANY GOOD. IF THIS IS FIX I WILL PUT A GOOD REVIEW

Anti Stress Sleeping Mask
Philippines
About 5 hours using the app
Mailmunch replied August 17, 2019

Extremely sorry for the inconvenience. Can you please create a support ticket with us so I can look into this for you and have it resolved?

You can create a support ticket by accessing your MailMunch account through our Shopify app and clicking on the help button in the bottom right corner of the screen.

August 6, 2018

C'est quoi ce spam ? Vous copier le nom de Mailchimp mais vous etes une vrai dobe. tout est tellement payant dans l'application qu'on peut casiment rien faire.

Lacasa2papel
France
About 4 hours using the app
January 28, 2017

It was working at first, but it is SO SLOW. LIKE, I give up. It pops up but then.. after the email is entered nothing happens.

Julie Joa
United States
About 3 hours using the app
January 30, 2017

scam pricing.
it says free to 9 usd a month.
but to acutally use one of the "premium" themes (which are all themes but 2) you have to pay 25 usd a month.

300 usd a year = get your own code to integrate the free mailchimp embed code.

no free trial.

Avanceaire
Germany
About 2 hours using the app
April 23, 2021

It complicated app i will like to have my refund thank you. it say upgrate to use fututres you upgrate and then asking again for upgrate

Sarman Fashion - Wholesale Clothing Fashion Brand for Men from Canada
Canada
About 1 hour using the app
Mailmunch replied May 11, 2021

Hi Sarman Fashion, It is our understanding that your issue was addressed and resolved to your satisfaction. Can you please confirm if that is the case?