Mailchimp Forms , 1,491 reviews

Overall rating
Counts per rating level
  • 73% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, seamless integration with Shopify, and excellent customer service. They find it easy to set up and value its features like pop-ups, email sign-ups, and social media links. The app is recognized for boosting traffic and conversions, expanding email lists, and managing marketing effectively. Merchants also commend its customization options for forms and emails, and its reporting feature for tracking email activity. Its speed, reliability, and problem-solving capabilities are also highly praised.

April 23, 2021

Charged me twice and keep telling me im still not premium account. Now im paying 30$ a month and cant use anything or cancel my subscriptions, and no one will reply to me.

Crystal Cactus
United States
12 months using the app
Mailmunch replied April 23, 2021

Hi Crystal Cactus, Apologies for the inconvenience you had to face. A reply to your query has been sent and this issue has been resolved. Can you please check and confirm if that is the case?

July 19, 2020

The subscribe icon is not popping on the desktop. It pops up on the mobile. I will be deleting this app from my shopify if it continues not to work properly.

Justified Envy Boutique LLC.
United States
12 months using the app
Mailmunch replied July 20, 2020

Hi Justified Envy Boutique LLC. Your popover form is working fine on desktop devices as well. Please open a new incognito window, open your store, let it load, and then refresh the page to view the form.

Your Popover form is currently set to display on second-page visit. The reason why it is not displaying for you in the normal window is provided in the support article listed below.

February 1, 2021

The app continues to suspend our ability to broadcast an email without reason and not seamlessly synch email subscribers from Shopify. Customer is not readily available on chat as stated to resolve issue either.

Triple Nikel
United States
11 months using the app
Mailmunch replied March 10, 2021

Hi Triple Nikel, Apologies for the inconvenience. It is our understanding that the issue you were facing has been resolved over live chat with one of our agents. If that is not the case, please feel free to reach out to us at "" or by starting a new chat session through your Mailmunch account.

September 3, 2021

Its worked for few days, and now it's freeze. So sad I worked so much to create my own template......

United States
11 months using the app
Mailmunch replied September 9, 2021

Hi OkO-OkO, Apologies for the inconvenience you had to face. Please reach out us by emailing us at "" or respond to the email we already sent out regarding this issue. We would love to have this issue investigated and resolved for you.

Edited July 26, 2020

bad Support service ever. I don't recommend. need to wait 3 days to get their reply for the ticket. worst.....

Aussie Drinks
10 months using the app
Mailmunch replied July 27, 2020

Hi Aussie Drinks, I apologize for the inconvenience. I checked and all your support queries have been replied to. Can you please check and respond so we can have this issue resolved for you as soon as possible?

September 20, 2017

Autoresponders functionality does not work.

United States
9 months using the app
February 25, 2019

We have used this app for several years. Instead of becoming easier to use, we feel it is more confusing than ever. If there was another free app, we would be using it.

TCE Boutique
United States
8 months using the app
February 2, 2021

It's very buggy. We were charged for USD130 (duplicate charges due to bugs) to get on both the lead capture pro and email marketing pro plans(total should be USD59). We sent 3k emails using a premium template. The next day we weren't able to send emails with premium templates any more and the same night our email function was completely disabled. We had to switch to our emergency email marketing app to send out emails for an offer that ends that night. Our account kept showing that we aren't on the email marketing pro plan even tho we were charged for it. Software products all have bugs and we understand that. So that's not the real dysfunction here. The customer service was chaotic, disappointing and incompetent. We reported the bugs and tried to get it resolved. The issue was handled by multiple customer service staff and they were giving us contradicting responses. Every time a new customer service person came in, we needed to brief them what has happened and what's worse is that no one took their time to look at all the screenshots we sent to really understand the issues. (and it's not that complicated) We decided this is not a service provider that we wanted to work with after talking to 4 different staff and still couldn't use the services we've been charged for. After we had clearly stated that we want to cancel the plans and want our money back, the customer service staff was still not listening and brushing it off saying "I am just trying to make sure that you can send out the campaign while we assist you with setting up your account." Please review the feedback and improve your services. You've built something pretty good but you need better services to retain your customers.

I'MMANY London
United Kingdom
8 months using the app
Mailmunch replied March 10, 2021

Hi I'MMANY London, Please let us know if this issue has been resolved to your satisfaction. If there are any outstanding issues you would like some assistance with, please reach out to us at ""

July 13, 2017

Service is absolutely terrible! Whenever there is an issue it takes forever to get through to support! There is no help over the phone either. you have to send an email and wait one day for each response to your question(s). Absolutely ridiculous!

Young Kings Llc
United States
6 months using the app
August 18, 2017

Please help me to log in ! i'v been trying to contact you everywhere and there is no reply. I can not reach to my data

Uy Studio
6 months using the app