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Grow your business through customer loyalty. Loyalty program, email and SMS campaigns, analytics.
Marsello helps you grow your customer database and drive repeat sales with a loyalty program and marketing add-ons that work seamlessly with your Shopify eCommerce and POS systems. Launch a fully branded loyalty program with customizable points-earning options, rewards, and VIP tiers, then put your loyalty data to work with behavior-driven email marketing, SMS campaigns, and more.
- Loyalty Program: Increase repeat business with points, rewards, and VIP tiers
- Customer Portal: Make it easy for brands to sign up and engage with your program
- Marketing: Put your loyalty data to work with integrated email and SMS campaigns
- Reporting: Get real-time data about your loyalty and marketing performance.
- Works with eCommerce & POS: A consistent loyalty experience across your channels
Languages
English
Works with
- Checkout
- Shopify POS
- Shopify Flow
- Cin7
- Clover
- Heartland Retail
- Klaviyo
- Lightspeed
- Meta
Categories
Program types
Campaign types
Pricing
Choose the plan that best fits your business.
Loyalty Launch
$60 / month
From $60/month per site connected. Visit our pricing page to view add-ons.
Features
- Points-based loyalty program
- Customer referrals (Basic)
- Branded customer portal
- Apple & Google Wallet
- Loyalty automations (Basic)
- RFM segmentation
- Customer feedback surveys
- Analytics & reporting
14-day free trial
Loyalty Accelerate
$120 / month
From $120/month per site connected. Visit our pricing page to view add-ons.
Features
- Everything in Launch +
- VIP tiers
- Custom earn options
- Advanced reward conditions
- Points promotions
- Product & collection sync
- Loyalty program-enhancing integrations
- API access
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (162)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants recommend this app as a robust all‑in‑one loyalty, email, and SMS solution that replaces multiple tools and boosts repeat purchases and revenue. They highlight effective automations, strong POS and multi‑location support, and flexible customization for on‑brand rewards and emails. The loyalty program, unique coupon codes, and segmentation are praised, as are smooth migrations, reliable performance, and responsive support that frequently adds requested features.
I have been using this app for some years now and this year they increased the price by $200 making it a total of $525 monthly! Not only did they increase the price, they are saying that the other 80k sms credits that I have on my account and paid for, expire at the end of this month. I've tried contacting customer service several times and no one has responded to me. I cannot recommend this app and will be switching as soon as I find another rewards program for my customers.
A very robust loyalty platform that keeps improving and offers excellent customer support.
Disappointing Experience — Overpriced, No Refund, Poor Support
We had a very bad experience with Marsello. They charged our business $300 CAD even though we never got to use the app. When we reached out within 30 days, explaining that we found their service too expensive for their poor features and wanted a refund, they outright refused.
Their customer support was unhelpful and dismissive. Despite the fact that we hadn't benefited from the platform, they kept the full payment — which feels like they simply took our money without delivering value. For a loyalty program, their pricing is overrated and the service (poor features) does not match the cost.
I strongly do not recommend Marsello to any business. Poor policies, bad customer experience, and no flexibility. Be careful before signing up — they do not stand behind their product.
Support
App support provided by Marsello.
Resources
Launched
May 29, 2017
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