Marsello: Omnichannel Loyalty
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Everything you need to engage and retain your customers. Loyalty program, email, SMS, and more.
Marsello helps brands launch a world-class loyalty & rewards program that works with Shopify and your existing POS. Start by acquiring loyalty members with points, rewards, discounts, VIP tiers, and referrals. Then, start sending powerful email marketing & SMS campaigns using sales data from your existing POS & Shopify. With our integrated loyalty rewards and marketing automation tools, you'll gain insights into your customer behavior so you can make better decisions with your marketing.
- Boost repeat business with a customizable loyalty, rewards, and referral program
- Email campaigns, SMS marketing, and automations that move the needle on revenue
- Add an interactive customer portal to your store to enhance loyalty engagement
- Seamlessly integrates with your POS, eCommerce, and marketing apps like Klaviyo
- Own your data and get deeper insights with omnichannel reporting and analytics
- Highlights
- Works with the latest themes
Languages
English
Works with
- Shopify Flow
- Shopify POS
- Checkout
- Google My Business
- Lightspeed
- Cin7
- Heartland Retail
- Klaviyo
Categories
Program types
Rewards you can offer
Campaign types
Pricing
Essential
$125 / month
Starting from $125/month, plus $5 per customer block.
- Customer Loyalty Program
- Points & Referral Program
- Reward Redemption
- VIP Tiers
- Loyalty Automations
- Segmentation
- Feedback Surveys
- Reporting
14-day free trial
Professional
$135 / month
Starting from $135/month, plus $15 per customer block.
- All loyalty features +
- Email & SMS Campaigns
- Marketing Automation
- Google Review Manager
- Email Capture Forms
- Social Scheduling
- Reporting
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (386)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants report a significant revenue boost from using this app, crediting its loyalty and email marketing features. They value the easy setup, Shopify POS integration, and customizable email settings that enhance customer engagement. The intuitive interface and reliable system integration are also praised. Additionally, the responsive and supportive customer service is highlighted, making the app effective for sales and customer interaction.
Marsello has really improved and took into considerations our product requests. Martin does an excellent job communicating which is rare from other loyalty programs. The shopify integrations have improved. I highly recommend Marsello. We have tried every loyalty program on shopifys app store and they fit our needs best considering we lean heavier on in-store retail vs e-comm.
Thank you so much for the kind feedback! We’re glad you’re enjoying the app’s omnichannel capabilities too - feedback like this is a real kick for us.
Martin & The Marsello Team
Priced out of the app. I was a loyal user of this app, but they increased their rates while decreasing the benefits. As a struggling business, I could not afford the rate increase and lost all access to my customer data, including their loyalty points.
Caution: Unreliable Service and Unresponsive Support
We had a very disappointing experience with this company. After dedicating three months to testing their platform, we encountered numerous bugs and technical issues. Despite this, we were charged in full during that entire period.
In the first month, we were billed for an API and an additional site, despite not having any additional sites. We raised this issue multiple times but received little to no support. Our main point of contact, Jason McLean, was dismissive of our concerns, repeatedly stating that their company is exceptional and without faults.
Unfortunately, their loyalty program was completely unusable due to persistent bugs, and their customer service was slow to respond. When we requested a refund for the services we couldn’t use, we were told that they do not offer refunds, citing their terms and conditions.
There is alot more to say about it, but we will leave it here.
We strongly advise caution if considering this company.
Support
App support provided by Marsello.
Resources
Launched
May 29, 2017
Featured in
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