Reviews (386)

Overall rating
4.4
Counts per rating level
  • 86% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants report a significant revenue boost from using this app, crediting its loyalty and email marketing features. They value the easy setup, Shopify POS integration, and customizable email settings that enhance customer engagement. The intuitive interface and reliable system integration are also praised. Additionally, the responsive and supportive customer service is highlighted, making the app effective for sales and customer interaction.

Edited June 21, 2019

If it's too good to be true - it usually is. I am sad that I need to update this review and warn against using Marsello for the short term. The email campaign feature is garbage. Two weeks in a row now it has crashed after attempts to send strategic marketing messages to segmented customers. I have worked with the developers but unfortunately responses are not timely (24 hours +). The rewards ...

Jack Stillman
Australia
Over 1 year using the app
Marsello replied June 4, 2019

Thanks for following up with your review. We've reached out to you with a follow-up email to get a bit more information so we can help you.

June 1, 2018

The app says get from $0.00/month but that is NOT the case! Half of everything you try to click on tells you that you need to upgrade and the plans with the most benefits is $99.00-$199.00 a month. The app has preformed well other than that so if paying this much is not a problem than maybe it would be worth it.

Starving Jewelers
United States
9 months using the app
Marsello replied March 17, 2019

Hi Starving Jewelers. Thanks for your review. We have a free plan that you can stay on if you are looking for a basic loyalty program. Since your review, we have introduced ...

Edited November 9, 2017

Horrible app. They charged me for both the Advanced Plan and the Basic plan after I uninstalled the app. They'll try to scam you out of your money any way they can.

Edit: They ignored my requests for a refund for the month's subscription to their Advanced and Basic plan, but contacted me and begged me to remove this review after I left it. They refunded me for the Advanced plan but not the Basic ...

A E S T H E T I C X
United States
3 months using the app
Marsello replied March 17, 2019

Now that we can finally reply to this, we are happy to report that now our users can try our paid plan for free for two weeks, with no need to confirm pricing until after the ...

September 15, 2019

i am still ne to this app, but its very misleading, there is nothing in the free version of this app? i don't know why they are claiming that with free you can do so and so, unless i don't know how to use it

Plus Minus Co.
United States
3 months using the app
Marsello replied September 15, 2019

Thanks for getting in touch. You can see accurate information about our pricing on our Shopify listing and at marsello.com/pricing

On our free plan, you can create a custom ...