Reviews (384)

Overall rating
4.4
Counts per rating level
  • 86% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for boosting revenue, especially through its loyalty rewards program that appeals to frequent shoppers. They value its all-in-one capabilities, including points management, email automation, and SMS marketing, noting its ease of use and strong return on investment. The app's customizable features, such as loyalty programs, discount codes, and marketing materials, along with seamless integration with Shopify POS, are particularly beneficial for synchronizing online and physical store operations. Customer support is also consistently commended for being responsive and effective, contributing significantly to a positive user experience.

August 3, 2022

Find Marsello very easy to use, and the team are very quick and helpful when any assistance is required.

Fish City Hamilton
New Zealand
Almost 2 years using the app
Marsello replied August 7, 2022

Thank you so much for the review!

Edited December 3, 2018

Highly recommend! This app continues to save me precious time! We're so busy preparing for the Christmas rush and upcoming summer fairs, that having our marketing all automated, makes my life that little bit easier! I'd also like to make a special shout out to Jase – thanks so much for reaching out and helping me improve my email send timings!

Beachtherapynz
New Zealand
Almost 2 years using the app
September 6, 2018

Marsello has really helped me to jump start the lines of communication with my clients and promote product education. I am in love with the ease and user friendliness of the app. It's very intuitive and leaves a professional look to the brand.

Zinful Pleasures
United States
Almost 2 years using the app
Edited June 7, 2019

Marsello really stepped the game up recently. I was super surprised when it recommended to send a fathers day email campaign and THENNNN already had the flow and email template ready! I love how easy it is to read my insights and I plan on using them forever! Also you have your loyalty, email, pop up form all in one.

Basically, I'm impressed

Bom Bombs
United States
Almost 2 years using the app
Marsello replied June 23, 2019

Thanks for your review! We hope to keep impressing you :)

March 12, 2018

Excellent service, good follow up. I am a new user in Shopify and this loyalty program was exactly as I expected. I do not have much of other technology installed right now... so I don't know if it will be conflicted in the future with other technologies...

I am giving 5 stars because... so far they REALLY deserve it

Dnvape
Mexico
Over 1 year using the app
April 5, 2019

I use their platform to stay connected to my customers and provide them an awesome customer experience. My sales have been boosted using Marsello.

Bling Roll
United States
Over 1 year using the app
Marsello replied April 19, 2019

Thanks for the review. We are glad you're seeing such success :)

September 24, 2018

Since the update this app is awesome! Love the email marketing that come with it. Customize your emails to help attract those returning customers.

Rustic Candle Co
United States
Over 1 year using the app
Edited March 1, 2018

This is one of the best loyal points app so far with a great price point. Have all the function I need. If they have VIP tier for a permanent discount with code for the customer who purchases over a certain amount like bronze ($200) for 5% discount, silver($400) for 10% discount, gold ($800) for 15%, this would be a 6 stars app. Thank you for making this app!

Tinyrabbithole
Singapore
Over 1 year using the app
July 2, 2018

This is my THIRD loyalty program. My first one allowed customers to skirt the system on referrals and bank on discounts without the referral making purchase and my second program was actually pretty great but pricier. So I switched to Beautiful Loyalty and I LOVE IT. So very easy to set up (about an hour if you're a total obsessive design nut like me but less if you want to get it live) and transferring my customer's current totals from the old program was a breeze. No seriously, I was out on my deck enjoying the summer breeze while it loaded the file all on it's own. I checked everything manually but there was no need cause it captured all the info correctly. So far my customers are enjoying earning points with this program way more as well and it has led to a lot more shares to social media to get points too. All in all..... I RECOMMEND.

Atomic Wildflower
United States
Over 1 year using the app
November 4, 2019

I've been having an issue with fake accounts being set up on my site. Initially, I suspected they might be coming from the app or developers themselves in order to boost my customer numbers in order to collect higher fees. They have actually been quite helpful in figuring out where these are coming from, and have gone above and beyond with regards to customer service in trying to help solve the issue. Thanks.

Cedar Creek Essentials
United States
Over 1 year using the app
Marsello replied November 14, 2019

Thanks for working with us! We hope you found a fix for those pesky fake accounts!