Overall rating
4.4
Counts per rating level
  • 87% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this loyalty and marketing app for its user-friendly interface and seamless integration with Shopify POS. Its customizable features and automated email flows save time, while the analytics and customer data tracking inform business decisions. Merchants report significant ROI, increased sales, and improved customer retention. The VIP points system is a hit with customers, encouraging increased spending. The customer service is noted as responsive and helpful.

Edited September 23, 2018

This is THE ABSOLUTE BEST tool to use when setting up a loyalty program, very clean app. Would recommend to anyone setting up their first loyalty program.l

LLJ Clothing
India
2 months using the app
August 3, 2020

Marsello has a really interesting combination of features, with its email and loyalty combination allowing us to really hone in different segments. Their staff is very responsive, and they've done a great job at incorporating our feedback into the app to make it an even better fit for our needs. We're big fans.

Toast! Supplements Inc
United States
2 months using the app
November 8, 2017

I've had a great experience with the free version of the app thus far and I am enjoying the capabilities. I look forward to getting the paid version moving forward!

Baby Shay
South Africa
2 months using the app
September 20, 2018

it is quick and easy to use and promotes customer loyalty which is excellent.
Recommended for those who care to reward their customers loyalty with enticing offers

Zen Mountain Pro
United Kingdom
2 months using the app
Edited August 15, 2018

THIS IS THE BEST LOYALTY APP EVER ON SHOPIFY! where do I even begin......

1. The overall design & functionality of the app is great! no bugs, no glitches, no crashes and the ease of use is perfect!

2. Before we were not even allowed to used all of the features unless you bumped up your plan; I'm not sure what happened or why, but now the features are available for everyone no matter what plan you're on and it's free up to 250 members and $9.00 per month for every additional block of 250 active customers which is wonderful because most loyalty apps charge you like crazy and even charge you for inactive members. So thanks very much!

3. I love the fact that I have the flexibility to customize my loyalty widget without design restrictions.

4. The Email Flows (even though it's in beta mode) are pure genius. I've had experience with just about every other loyalty app on Shopify in hopes to find the one that suited our company's needs and none of them have Email Flows; the email flows take away a lot of stress & headache of us having to chase our customers down, lol and manually send the emails ourselves. Our customers love it and it has helped to reduce a lot of our cart abandonment issues. I hope this is a feature that is here to stay!

5. I love the fact that this loyalty app also integrates with Shopify POS because it's perfect to use at our HHN Pop-Ups. Very few loyalty apps on Shopify have this feature, so I'm extremely grateful for you guys implementing that.

6. Marsello customer service is spot on! very professional, kind and willing to help you with anything you need to get your loyalty program setup and going.

I could go on and on because this app has so many wonderful features, my only regret is that I didn't discover this app earlier on. I'm thankful to have finally found a loyalty app that is beneficial and suits our company's needs and more importantly our customer's needs! It has helped us to increase sales and saved us a whole lot of guesswork. We have no intention of ever switching to another loyalty app again.

Herbal Healing Nation1
United States
About 2 months using the app
August 6, 2017

BEST rewards program app! I'm so happy I came across this app. The customer service is awesome and they respond within minutes. It's very easy and simple to setup and easy to customize. This app is bringing my store www.lovezylah.com plenty of customers and they love the rewards program. I 100% recommend this app

Love Zylah
United States
About 2 months using the app
Edited September 30, 2018

his app helped me make my life easier and most importantly help my customers get more discount. I like the way it thinks of all the aspects that customers can acquire points for future purchases. It also helps with reviews. it is amazing

dorliononlinestore
Türkiye
About 2 months using the app
March 2, 2018

Fantastic work. Really useful application. Thank you.

Wildfirewear
Canada
About 2 months using the app
April 11, 2018

Great app and easy to use. Excellent customer service.

Sheena Kalmakova
Canada
About 2 months using the app
July 26, 2017

I Love it! Great App, Simple Pricing!, Brings my customer back, a must have!

Nighty House
India
About 2 months using the app