Reviews (384)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for boosting revenue, especially through its loyalty rewards program that appeals to frequent shoppers. They value its all-in-one capabilities, including points management, email automation, and SMS marketing, noting its ease of use and strong return on investment. The app's customizable features, such as loyalty programs, discount codes, and marketing materials, along with seamless integration with Shopify POS, are particularly beneficial for synchronizing online and physical store operations. Customer support is also consistently commended for being responsive and effective, contributing significantly to a positive user experience.
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THIS IS THE BEST LOYALTY APP EVER ON SHOPIFY! where do I even begin......
1. The overall design & functionality of the app is great! no bugs, no glitches, no crashes and the ease of use is perfect!
2. Before we were not even allowed to used all of the features unless you bumped up your plan; I'm not sure what happened or why, but now the features are available for everyone no matter what plan you're on and it's free up to 250 members and $9.00 per month for every additional block of 250 active customers which is wonderful because most loyalty apps charge you like crazy and even charge you for inactive members. So thanks very much!
3. I love the fact that I have the flexibility to customize my loyalty widget without design restrictions.
4. The Email Flows (even though it's in beta mode) are pure genius. I've had experience with just about every other loyalty app on Shopify in hopes to find the one that suited our company's needs and none of them have Email Flows; the email flows take away a lot of stress & headache of us having to chase our customers down, lol and manually send the emails ourselves. Our customers love it and it has helped to reduce a lot of our cart abandonment issues. I hope this is a feature that is here to stay!
5. I love the fact that this loyalty app also integrates with Shopify POS because it's perfect to use at our HHN Pop-Ups. Very few loyalty apps on Shopify have this feature, so I'm extremely grateful for you guys implementing that.
6. Marsello customer service is spot on! very professional, kind and willing to help you with anything you need to get your loyalty program setup and going.
I could go on and on because this app has so many wonderful features, my only regret is that I didn't discover this app earlier on. I'm thankful to have finally found a loyalty app that is beneficial and suits our company's needs and more importantly our customer's needs! It has helped us to increase sales and saved us a whole lot of guesswork. We have no intention of ever switching to another loyalty app again.
BEST rewards program app! I'm so happy I came across this app. The customer service is awesome and they respond within minutes. It's very easy and simple to setup and easy to customize. This app is bringing my store www.lovezylah.com plenty of customers and they love the rewards program. I 100% recommend this app
his app helped me make my life easier and most importantly help my customers get more discount. I like the way it thinks of all the aspects that customers can acquire points for future purchases. It also helps with reviews. it is amazing
Fantastic work. Really useful application. Thank you.
Great app and easy to use. Excellent customer service.
I Love it! Great App, Simple Pricing!, Brings my customer back, a must have!
Although the app itself has great features, the support is the worst I have ever experienced. I have been waiting over a month (close to two) for technical resolution of a problem the Marsello tech caused and they keep blowing me off by rewriting my complaint in their own words or just telling me they are too busy or by not bothering to reply at all for days. If you think you may need assistance with the app, look elsewhere. They re
really not interested in helping existing clients.
Thanks for bringing your support request to our attention and sorry for the back-and-forth experience. I understand Jase, is in touch with you and dedicated to getting a speedy resolution.
This professional product was the ultimate tool I used to help me connect with people who need my experiences, to give them strength and hope, in a world where all hope seems to be lost, and strength has been weaken in the quest for life's success! Thanks!
This app deserves more recognition! Great customer service, easy to use and its everything we ever needed! Thanks again!!
We downloaded the app a couple of days ago, but due to our basic digital knowledge, we had to uninstall it. The support team went the extra mile to help us with our requirements, now Marsello is the perfect fit with our digital strategy! Thanks!!