Overall rating
Counts per rating level
  • 88% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly loyalty program and effective email and SMS marketing features. They praise the responsive customer service and value the time-saving automated email flows and Shopify POS integration. The app's analytics are beneficial for guiding marketing decisions. Merchants also commend the fair pricing, frequent feature updates, and significant return on investment.

May 26, 2022

A great platform with an even better team running it! Marsello is a tool that I will use to grow my business and improve my customer experience at the same time! Omnichannel is the future - and Marsello is winning the race!

Hobbytech Toys
3 months using the app
Marsello replied June 1, 2022

It sure is 🙌 - Thank you for the awesome review!

June 8, 2021

The best app, the best support, TOP NOTCH! Boost sales as never before. If you dont install the app, you will miss out!

Almost 4 years using the app
Marsello replied June 8, 2021

Thanks for the lovely review! We're so glad you're enjoying using Marsello. Your feedback means the world to us. All the best, Max.

July 8, 2021

My ROI with Marsello 94x. Yes. I've brought in $94 for every $1 I've spent on the app. Hopefully that's caught your attention. I have been using Marsello for a few years now and would like to highlight the things that I've often found lacking in other applications. Things you wouldn't notice until you start using other apps and think- "But Marsello can do that.." The biggest one is generating unique coupon codes for customers. I have a few other misc apps that send out things with coupon codes. It's frustrating sending out a static coupon code because sure enough, it's going to get into a coupon aggregator like Honey and then everyone will be using the code. It's ok to change codes here and there for things, but if it's an automation, do you really want to have to go into shopify and create a new discount code every week? No. You don't. The second thing I really like about Marsello is the all in one design. Usually all in one's end up being one good thing and a few average ones. Marsello really does a great job with points management, email automation flows, and email campaigns. The VIP points thing is actually a really big deal for some customers. Some care about it, some don't- but there's nothing better than that little extra nudge to buy more to get to that next tier. Turns out the credit card companies and airlines are on to something... Also- you know what's better than giving a refund? Giving them points. There are a lot of other email management services out there, but you know what? They are more expensive and typically much harder to use with endless feature creep that always equals spending more and more each month. For a wordpress site I own, I have used mailchimp and active campaign. Marsello is better than mailchimp across the board. I'm sure you can do more things with ActiveCampaign, but it costs 3-10x more, and you really need to be an expert at it. If you're doing 500k a month in sales, or just closed $3M in funding for your series A, be my guest and hire an expert full time. If you're a one-man-band just starting off- Marsello is easy enough to use, and has enough functionality to do anything I've ever wanted. I started with Marsello on shopify when 2k was a good month. Now, we always bring in more than that on a single marsello email campaign. It has grown with us and I couldn't be happier. If you are still reading, high five. The only downside I've found with Marsello is the lack of integrations with other misc apps. Has it ever been a deal-breaker? Not even close. It's not the 800 lb gorilla like the other's I've mentioned before, and the other apps that I could integrate with it are typically small or start-ups. I hired someone to build out the email marketing flows because I just didn't want to do it, and felt someone with experience would do a better job. You can't search upwork or fiverr for Marsello implementation. That said, I found an expert in email marketing and they hadn't heard of Marsello and said they'd give it a shot. Well guess what- he was able to do everything he wanted and, to paraphrase, "Wow, this is actually a really good platform. I'm surprised more people aren't using it." In summary- Marsello is great. I've only had a few technical issues in the past couple of years and their support has been top shelf. In some doomsday scenario where I'm being held captive and have to delete all my apps, Marsello would likely be the last of the 25 to go.

All Purpose Creams
United States
About 2 years using the app
Marsello replied July 19, 2021

Thank you so much for this review. I've just had the pleasure of sharing this feedback with the team - it's a real pump-up for us!
It's our mission to have all your marketing needs in one place and make it easy for our customers to grow their businesses, both in-store and online, so it absolutely delights me to see you using our features and achieving 94x! This is what drives us and I'm so proud that you're happy with your success so far. From the bottom of my heart, thank you again for this and I look forward to working with you for more years to come :)
Matt (Co-Founder & CTO)

September 22, 2021

They have top notch customer service and always get back to me promptly if an issue or question arises. I like the emails they send to help me convert abandoned carts and they just offer a lot of tools to keep me from getting 3 different apps to do what this one app does.

Oji Amorè
United States
About 1 year using the app
Marsello replied September 22, 2021

Thank you so much for the awesome feedback! It’s our mission to have all your marketing needs in one place so we’re delighted that we’ve been able to help you accomplish that. I’ll make sure to pass your kind words on to the team. All the best!

November 30, 2021

I’m new at the app and all the integrations but I think they are all going to be great and help me a lot

Heather Amanda’s A Little Bit of Everything
United States
8 months using the app
Marsello replied November 30, 2021

Thank you for the review!

August 26, 2021

For us Marsello was a game changer, we have been using it for over a year. We started with email marketing and now moved on to loyalty programme and several automations, its amazing! their support team is quick and super efficient.

Merrell NZ
New Zealand
Over 1 year using the app
Marsello replied August 27, 2021

Thank you so much for this review! 😇

October 3, 2021

Easy to use - most templates and automations are already set up and ready to go. We will see how it goes.

The Pet Project
10 months using the app
Marsello replied October 3, 2021

Thank you for your review!

September 9, 2020

My customers love this app ! It works really well and helps retain customers who then become life long fans of the website and the points scheme.

West Barn Interiors
United Kingdom
About 5 years using the app
Marsello replied September 30, 2020

Thanks for your kind words. It's great your customers are loving your loyalty program and it's turning them into loyal fans! Well done on a successful program!

February 16, 2021

We use Marsello for all our EDM marketing campaigns and we absolutely love them. The platform is simple, easy and affective to use and it provides great analytics. Our account manager Olivia is also a pleasure to work with, helping us out quickly with any issues we may have.

Poppy Lissiman
About 2 years using the app
Edited August 8, 2020

We started out with Marsello -- and we had a few issues getting it to sync with our Shopify POS. We ended up leaving and trying some other apps. But we came back. The interface was much more user friendly with Marsello and the developers were able to fix the glitch that was happening with our POS system. They have been able to ask questions for customization of our email flows and we have had no issues to date. We can literally watch our revenue increase with this application and our customers love the loyalty points from the rewards program. Give it a try!

Willow District
United States
About 5 years using the app
Marsello replied July 4, 2020

Thanks for your feedback and glad it has been working to bring in revenue.
Sorry for the delay in working out why you didn’t have access to POS features. Our team has been in touch to let you know that because you were on an old plan with us, we needed to do a few extra steps that aren’t usually necessary to enable POS for your account. Hope to hear back from so you can give it a try.