Reviews (384)

Overall rating
4.4
Counts per rating level
  • 86% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for boosting revenue, especially through its loyalty rewards program that appeals to frequent shoppers. They value its all-in-one capabilities, including points management, email automation, and SMS marketing, noting its ease of use and strong return on investment. The app's customizable features, such as loyalty programs, discount codes, and marketing materials, along with seamless integration with Shopify POS, are particularly beneficial for synchronizing online and physical store operations. Customer support is also consistently commended for being responsive and effective, contributing significantly to a positive user experience.

November 4, 2019

I've been having an issue with fake accounts being set up on my site. Initially, I suspected they might be coming from the app or developers themselves in order to boost my customer numbers in order to collect higher fees. They have actually been quite helpful in figuring out where these are coming from, and have gone above and beyond with regards to customer service in trying to help solve the issue. Thanks.

Cedar Creek Essentials
United States
Over 1 year using the app
Marsello replied November 14, 2019

Thanks for working with us! We hope you found a fix for those pesky fake accounts!

May 31, 2022

Love this platform, has a very easy to use user interface making creating campaigns super quick and easy. Not to mention there's also a loyalty points program! Everyone on the team is amazing and super helpful with providing me with tips to help me maximize my use out of the app and maximize sales through Marsello. Absolutely love this app. Hard to change to something else once you've started since it's so great!

ivycdraws
Canada
Over 1 year using the app
Marsello replied June 1, 2022

Thank you for the lovely review!! From the Marsello team :)

March 18, 2019

Amazing and simple to use. fantastic integration tools. we have found that its boosted customers return purchases and their time spent on the site.

BETTYS VAPOUR LOUNGE
United Kingdom
Over 1 year using the app
Marsello replied March 18, 2019

Thanks for the review! We're glad Marsello is doing its job to boost repeat purchases.

March 24, 2019

Love how it works. I have the free version and there are so many great ways to use it even at zero cost. Highly recommend!

ThreadzNTails
Canada
Over 1 year using the app
Marsello replied March 30, 2019

Thanks so much for your review! This is a great boost for the team 😊

April 29, 2020

I used this app for the first time and found it really easy to navigate and utilise the features. 100% recommend

embracecouture
United Kingdom
Over 1 year using the app
March 22, 2019

This app does what it promised. I love the app and their constant effort to improve it with something every few days. All the best and keep up the good work.

My Mini Kiki
India
Over 1 year using the app
Marsello replied March 30, 2019

Thanks so much for your review! We are working hard to roll out many more features in the next coming weeks so watch this space

Edited July 11, 2019

I initially got this app for just a reward program, but since enabling it they have added many many more features that will def help me retain customers!! Cant say enough good things! I highly recommend!

Fife and Company
United States
Over 1 year using the app
April 15, 2019

This app helped me get my loyalty program online and in store for 1/4 the cost of the other software I used and that was in store only. Their auto email flows are great and save me a ton of time and money. New features are always being added. Having both my loyalty program and email marketing in one app makes things a lot easier. They have a great customer service team that respond very quickly and always help address any problems that arise (which are rare). Definitely would recommend this to other businesses.

Keuka Outlet
United States
Over 1 year using the app
Marsello replied April 19, 2019

Thanks for the kind words. We're glad you are loving Marsello!

May 21, 2019

Love the ease of this app! I'm not tech savvy at all and this is easy to navigate and the customer support is amazing and quick to respond!

Chasing Orchids Boutique
United States
Over 1 year using the app
March 4, 2019

I love this app, it's very useful with their loyalty function. And when I checked it, they added the email retention functionality as well. Awesome. Now what's left is for me to start selling and market.

Thanks for the app!
www.artatler.com, art marketplace and online gallery

Artatler
Singapore
Over 1 year using the app
Marsello replied March 4, 2019

Thanks for the kind review 😊