Reviews (384)

Overall rating
4.4
Counts per rating level
  • 86% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for boosting revenue, especially through its loyalty rewards program that appeals to frequent shoppers. They value its all-in-one capabilities, including points management, email automation, and SMS marketing, noting its ease of use and strong return on investment. The app's customizable features, such as loyalty programs, discount codes, and marketing materials, along with seamless integration with Shopify POS, are particularly beneficial for synchronizing online and physical store operations. Customer support is also consistently commended for being responsive and effective, contributing significantly to a positive user experience.

August 26, 2021

For us Marsello was a game changer, we have been using it for over a year. We started with email marketing and now moved on to loyalty programme and several automations, its amazing! their support team is quick and super efficient.

Merrell NZ
New Zealand
Over 1 year using the app
Marsello replied August 27, 2021

Thank you so much for this review! 😇

June 4, 2019

It's really good that the app charges you only when you get real subscribers, more than 250 if I'm not mistaken. Very user-friendly and fairly priced.

HOPE & STONE
Estonia
Over 1 year using the app
Marsello replied June 23, 2019

Thanks for your review :)

August 2, 2019

Great app! I'm using it on my online store Wine-ishthings.com and it's just what I needed. It gives my store credibility and it's user-friendly.

Wine-ishthings.com
United States
About 1 year using the app
December 13, 2022

We love the loyalty program at Marsello. In any case the customer service is helpful and very quick. They are very professional!
Hopefully they will not stop at developing and will continue at their great job!
Congrats!

Magenta Shop Slovakia
Slovakia
About 1 year using the app
Marsello replied December 13, 2022

Thank you for the review!

September 22, 2021

They have top notch customer service and always get back to me promptly if an issue or question arises. I like the emails they send to help me convert abandoned carts and they just offer a lot of tools to keep me from getting 3 different apps to do what this one app does.

Oji Amorè
United States
About 1 year using the app
Marsello replied September 22, 2021

Thank you so much for the awesome feedback! It’s our mission to have all your marketing needs in one place so we’re delighted that we’ve been able to help you accomplish that. I’ll make sure to pass your kind words on to the team. All the best!

April 9, 2021

used Marsello app for about a year now. Started on the regular plan and then upgraded to the Pro plan. Easy to use (both for me and my customers), easy to adapt to promotions, customers like the rewards and helps drive my customer email list. I like the look of the promotions and emails available and think they suit my store really well. Clean, bright and easy to use. had a small billing issue but live chat function resolved this very quickly and efficiently. set out to find an app to add to my store that rewarded my loyal customers and this is exactly what Marsello delivers. I don't have time for tricky apps or system issues. Never had a problem. Highly recommend. I have earned far more in returning, rewarded customers than i have spent on the app.

Maisie Gray
United Kingdom
About 1 year using the app
November 24, 2020

Great app, with plenty of customization option. Made my business really stand out from the crowd....

RRIZE Cosmetics™
United States
About 1 year using the app
April 10, 2020

We linked Marsello to our online and physical stores with a loyalty program and automated email marketing, making it easy for us to communicate with customers regularly and to offer them rewards that keep them coming back. With the recent COVID-19 developments, we have been able to direct our customers to our online stores and keep them updated with any changes. Marsello is an essential tool for the Bulo Shoes business.

Bulo
United States
About 1 year using the app
May 10, 2020

Hello, nice job ! but it will be cool to use this product only with POS with a "vip card member for exemple, for a specific type of customers add like permanent advantages for any purchases.

ADG Studio
France
11 months using the app
November 29, 2022

Great help! Very quick and efficient. Really enjoy working with John and the other friendly staff from the support team.

Corbin Rd
New Zealand
11 months using the app