Marsello: Omnichannel Loyalty
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Everything you need to engage and retain your customers. Loyalty program, email, SMS, and more.
Marsello helps brands launch a world-class loyalty & rewards program that works with Shopify and your existing POS. Start by acquiring loyalty members with points, rewards, discounts, VIP tiers, and referrals. Then, start sending powerful email marketing & SMS campaigns using sales data from your existing POS & Shopify. With our integrated loyalty rewards and marketing automation tools, you'll gain insights into your customer behavior so you can make better decisions with your marketing.
- Boost repeat business with a customizable loyalty, rewards, and referral program
- Email campaigns, SMS marketing, and automations that move the needle on revenue
- Add an interactive customer portal to your store to enhance loyalty engagement
- Seamlessly integrates with your POS, eCommerce, and marketing apps like Klaviyo
- Own your data and get deeper insights with omnichannel reporting and analytics
- Highlights
- Works with the latest themes
Languages
English
Works with
Shopify Flow, Shopify POS, Checkout, Google My Business, Lightspeed, Cin7, Heartland Retail, Klaviyo, FacebookCategories
Program types
Rewards you can offer
Campaign types
Managing campaigns
Pricing
Essential
$125 / month
Starting from $125/month, plus $5 per customer block.
- Customer Loyalty Program
- Points & Referral Program
- Reward Redemption
- VIP Tiers
- Loyalty Automations
- Segmentation
- Feedback Surveys
- Reporting
14-day free trial
Professional
$135 / month
Starting from $135/month, plus $15 per customer block.
- All loyalty features +
- Email & SMS Campaigns
- Marketing Automation
- Google Review Manager
- Email Capture Forms
- Social Scheduling
- Reporting
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (384)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for boosting revenue, especially through its loyalty rewards program that appeals to frequent shoppers. They value its all-in-one capabilities, including points management, email automation, and SMS marketing, noting its ease of use and strong return on investment. The app's customizable features, such as loyalty programs, discount codes, and marketing materials, along with seamless integration with Shopify POS, are particularly beneficial for synchronizing online and physical store operations. Customer support is also consistently commended for being responsive and effective, contributing significantly to a positive user experience.
Marsello has really improved and took into considerations our product requests. Martin does an excellent job communicating which is rare from other loyalty programs. The shopify integrations have improved. I highly recommend Marsello. We have tried every loyalty program on shopifys app store and they fit our needs best considering we lean heavier on in-store retail vs e-comm.
Thank you so much for the kind feedback! We’re glad you’re enjoying the app’s omnichannel capabilities too - feedback like this is a real kick for us.
Martin & The Marsello Team
Caution: Unreliable Service and Unresponsive Support
We had a very disappointing experience with this company. After dedicating three months to testing their platform, we encountered numerous bugs and technical issues. Despite this, we were charged in full during that entire period.
In the first month, we were billed for an API and an additional site, despite not having any additional sites. We raised this issue multiple times but received little to no support. Our main point of contact, Jason McLean, was dismissive of our concerns, repeatedly stating that their company is exceptional and without faults.
Unfortunately, their loyalty program was completely unusable due to persistent bugs, and their customer service was slow to respond. When we requested a refund for the services we couldn’t use, we were told that they do not offer refunds, citing their terms and conditions.
There is alot more to say about it, but we will leave it here.
We strongly advise caution if considering this company.
The loyalty rewards program we offer through this app is highly valued by our customers, especially frequent shoppers. Recently, I needed help on short notice to make a special promotion work. John from the customer support team stepped up and took care of everything promptly, much to my relief. I highly recommend this application.
Support
Marsello can answer any questions you have about Marsello: Omnichannel Loyalty.
Resources
Launched
May 29, 2017
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